First I look at how clean the shop is-it was very clean! The young woman that pierced my ears was nice! She explained to me everything she was going to do! I felt very comfortable- read more

I've come to Black Cloud twice now for a third ear lobe piercing and a small nostril stud. Both visits with the piercers were great!! They have always been friendly and easy to talk to. They make the process as quick as possible and keep everything sanitized. The service and jewelry are all at great prices as well. I would have rated 5/5 stars but I noticed that they frequently tell customers inaccurate waiting times. Of course, a waiting time is never guaranteed but they often under quote the wait. I, along with customers to had entered the store after me, were told that the wait would be about 20 minutes but each time it was at least one hour or more, especially if there are others waiting in front of you. I had a dinner reservation that I was luckily able to push back at the last minute due to this. This was the only con I personally experienced here! I would absolutely recommend visiting Black Cloud for any of your piercings! Just keep in mind that if there are a few others ahead of you, the wait time will probably a little longer than 20 minutes! read more

Black Cloud Tattoo and Piercing - Matthews - Small nostril stud - Tattoo Near Me - Mathews, North Carolina

We were a walk-in for earlobe piercing for my 5yo granddaughter. Sierra (sp?) was fantastic! She was patient and empathetic when my gd was nervous to have the second one done. I would recommend Sierra a million times over! I took off 2 stars due to the other woman that was at the front when we finished. This person was a perfect example of why some people shouldn't work with the public. She had a terrible attitude, was short in her responses to us, and even refused additional revenue for the business by not agreeing to the multiple piercings my DIL wanted....and then offered zero explanation. Good thing Sierra was there when we walked in. If it were the other woman, we would have turned on our heels and gone elsewhere. read more

Black Cloud Tattoo and Piercing - Matthews - Tattoo Near Me - Mathews, North Carolina

Sebastian is the man! Amazing fine line work. Came in for something smaller on a whim, and now I'll be for sure going back to him here at the Matthews location to get my bigger pieces done. read more

CIERRA was MORE then patient and understanding. My 8 year old daughter needed one of her earlobes re-pierced. 2 1/2 hours later (yes, you heard me right), they finally convinced her to go through with it! Everyone working got involved to help (around 7 artists). THANK YOU, THANK YOU & THANK YOU! read more

been here for a few piercings. I don't always go to the same location. hate to say it, there's only been one girl at one location who just seems like she hates her job, it's just not that welcoming? esp when she's ab to put a hole in your body. buuuut that's just me. but the one in matthews where i got my belly button pierced, she was dope 5 stars to her. read more

Syd was awesome, efficient, and helpful. We love Black Cloud! They are always professional, clean, and friendly. Thank you!

Love this location! Me and my three other friends went and all got different piercings and the lady that helped us and pierced us was so nice, helpful, and make us feel safe and cared for. We will definitely be back! read more

First let me say, if there was a way to give 4.5 stars I would. I hate having to take an entire star away for one negative part of a generally awesome experience but, I can't give 5 in good conscience. Let's start with the positives: Super easy to find, very clean and decorated in a way that makes you feel warm and really comfortable. The entire staff is incredibly nice and welcoming. Josh, who did my tattoo, is not only incredibly nice but easy to talk to and shows a really high integrity when it comes to his art. We had a few conversations about the factors he considers before each tattoo and you can tell this isn't the kind of place that is in it for the money and doesn't care what they put out there for the world to see. The tattoo I wanted was a simple one but he put a lot of care into making sure it was exactly what I wanted, as well as making sure I was comfortable throughout. The only part of my experience that didn't put a smile on my face was the fact that I had contacted Josh via email earlier in the week to discuss, and make an appointment for, my tattoo. We had agreed to 12:30 on Sunday. I arrived at 12:15 to find he had just taken another customer, thinking our appointment was for 1:30. Luckily I had some errands to run that I went to get done and came back but, overall, I would've appreciated the appointment time been kept. Lesson learned, call before I leave to make sure. Generally, I had a great experience here and I will absolutely come back to Josh for my next tattoo. read more

Black Cloud Tattoo and Piercing - Matthews - Tattoo Near Me - Mathews, North Carolina

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If I could give this place a 0 I would just based on customer service. Went in to get a couple ear jewelry pieces changed since I cannot do them myself. The piercer was already hesitating when I said it would be 5 pieces I needed changed (mind you I had my own jewelry)... when she asked me what I wanted to do I was going through them all and said I would do all these ones (specifying which one on my ear) and then said MAYBE this one piercing. She very rudely told me I need to have a clear vision because she didn't have all night. So I left. She was @Amanda Panda Piercings... read more

SAM and CIERRA were amazing!! Professional, knowledgable and caring! My friend and I came in about earlobe piercing! recomend! Will deffinately be back! read more

Roman and Josh were the most welcoming, understanding tattoo artist I've had the opportunity to work with. They were very professional and made me feel very comfortable in their shop. Josh reworked a tattoo of my husbands and it looks absolutely amazing. Roman had the hard job of drawing and tattooing the first portion of my sleeve. He did an absolutely amazing job and I have a really awesome tattoo to show for it. Love these guys, we've found our new tattoo home! read more

Black Cloud Tattoo and Piercing - Matthews - Tattoo Near Me - Mathews, North Carolina

Being in the service business myself I find the lack of professionalism astonishing. The piercing artist, VNA, refused to take responsibility for the slanted horrible piercing she did. Refused a refund when presented with pictures of the horrible botched job she did. Unacceptable. Go elsewhere. read more

Super cool spot!! Roman did an amazing job with my cousin and I. He was so good at keeping my cousin calmed. He was very cool about everything and our tattoos were just what we wanted!! Definitely going back for another session. The place has a good ambience. Music was good, atmosphere was good, both artists made us feel welcomed and comfortable. Needles were taken out of brand new packaging. Roman was attentive to each customer, even though he was working with us, which shows he cares about his customers. The prices weren't pricey at all!!! Really had a comfortable time and i can't stress enough how comfortable Roman made us feel there. read more

Horrible experience! My daughter's ear was pierced at a severe angle which will need to be redone. I mentioned my concern at the time of the piercing and was rudely dismissed. After getting a second opinion that it was in fact done incorrectly, I attempted to discuss this with her and she was rude and unapologetic. read more

So glad that I chose Joshue at Black Cloud for my first tattoo. Joshue took the time to sit with me and go over why I was looking to do. No pressure and very attentive. The place is very clean and very professional. I am going back for more ink and wouldn't go anywhere else. read more

I have gotten so many tattoos at this location, but never have I had such a friendly and comfortable experience thanks to Nadian. Everyone staffed are awesome people & just an amazing place all around! read more

I bought new daith jewelry here a few weeks ago and had them change it out. The jewelry is now green. Definitely don't recommend getting jewelry changed out with what they have in stock. read more

I got my first tattoo here and was not in love with the work or the artist (don't remember who it was) but I did research on some of the other artist there and I went with josh. I loved his work and he was super friendly I recommend him to all of my friends and will use him again read more

I absolutely loved being pierced by Zoie and the tattoo process with Josh was good, too. The prices are great. My only complaint would be the dust on most of the surfaces in the shop as well as the spider webs and dead bugs in the lobby. Not the best for a sanitary tattoo shop. Nice staff and good body mods just not the cleanest shop I've been to. read more

Extremely rude tattoo artist! Wouldn't even recommend this place to my worst enemy. Never returning again. The tattoo artist was so disrespectful i'm still trying to unpack what just happened. read more

Unprofessional. Terrible customer service. Go somewhere else. Plus their work is below average at best

Joshua was awesome helping my daughter out with a piercing. This place is super clean and well decorated. Tattoo parlors are the safest place to get ears pierced. Black Cloud makes a mom happy. read more

Came with a friend to get some tattoos done and they came out amazing. Melissa was so patient and helpful with both of us. Will definitely be coming back to see her for more pieces! read more

I did a walk in on 9/30/18, everyone was very professional. Dizz did my tattoo. The pricing was reasonable and everything was clean. He used proper sanitation and did my tattoo very precise and fast. I was blown away at how fast he did it. I would definitely recommend this place for your tattoo!! read more

...A gem for Matthews! Russell is the one and only...King Of His Craft. Not only does he do great work, it's the post (healing and new jewelry) that truly counts! 5 stars all day all night! read more

Ok so this is my first tattoo, first I went to their first location in Charlotte after reading tons of positive reviews on yelp, they were booked "it was a Saturday and I didn't schedule an appointment" so they referred me to their new location in Charlotte after they called them and confirmed they will be able to do my tattoo, to start with the place was super clean "the place is brand new", I did not know what to expect as it was my first tattoo ever, the whole staff was super friendly and nice, from Roman the owner to the artists, they were very knowledgeable and you feel they really enjoy what they do, I brought the design I wanted with me, which was a medium size tribal chest piece, the tattoo artist who did my piece was Chris, this guy is amazing, super friendly, passionate about what he do and he really did a great job! I got tons of complement from people when they see my tattoo and people keep asking me where I got it. Overall amazing first time experience, I cant say enough good things about this place, thank you guys and which you luck. definitely my next tattoo "not sure when :) " will be in your place read more

I've gotten two tattoos here and about to get another today from Josh. I love this place! Super clean, super easy to work with, and they know what they are doing. Both of my tattoos from Josh have healed really fast with almost no pealing. He's really easy to talk to and loves what he does! read more

I cannot tell you how impressed I was with Black Cloud. My 6 year old decided she would like her ears pierced for her birthday and (even though it was hard for this mama) we agreed. Roman was amazing. He took his time, explained everything to her (and me) and encouraged her all along the way. The establishment is impeccably clean and has a very relaxing atmosphere. I highly recommend Black Cloud. They are open 7 days a week and accept walk-ins. read more

This place is very nice. Uber clean! Set-up is nice. Will definitely be back to get some things done by Josh!!! Very nice and knowledgeable able guy. read more

if I could leave 0 stars I would. i can't say anything about the tattoo portion because I only got piercings but their piercers are horribly trained. They are typically nice but have no idea what they are doing. i went to get my first piercing in December and it bled so so much, and it never healed properly due to the placement and I was never informed that I need to downsize my piercing and I developed a irritation bump. They never informed me the proper way to clean it either, because of the way they told me to clean it, it got infected and made the hump worse. i called multiple locations and they all told me to apply pressure to the irritation bump and try tea tree oil, soaking it and cleaning it more, all of which made it worse. I got a 2nd one, an Orbital. They told me it had to be done with a curved bar and couldn't be started with a hoop and I had to wait months for it. Which I found out is a lie and due to the angle I never would have been able to put a hoop in it. The same situation with the irritation bump occurred again. I found all of this out because I went to other shops and explained the situation to them and they all said the same thing and recommended that I take them out and let the holes heal and hope that the bumps go away. On top of all of this they overcharge, ALOT most piercings should be around $30 not $80+, the only piercer at any of the 3 Charlotte locations that's good is Amanda. read more

I got tattooed here because they could fit me in. My tattoo was so overworked, my skin scabbed up like crazy. Had to go somewhere else to get it fixed. Please save your time and money. read more

For someone who's experiencing their first tattoo, this is the place to go! Everyone is so friendly and made me feel comfortable from the beginning. The tattoo job was fabulous as well, even for a simple twelve-letter word. They walk you through every step and make sure you're comfortable with it. Only tattoo place in Matthews I'd trust to get work done. I will totally return for my second tattoo! Highly recommend! read more

OMG WE HAD THE BEST EXPERIENCE EVER WITH THIS PLACE! It was a birthday piercing, and she was AMAZING! She pierced 3 different people in no time at all, and we were taking selfie's and group pictures in the window, and she offered to take ours! Literally the sweetest person ever! Go see them! read more

I came here at 8:15 it says it closes at 10 online and on their sign it says closes at 9 so I knocked because all the lights are on and there's a worker chilling in the back talking to another worker and he looked straight at me and ignored me so wouldn't say they seem very nice and sure won't be back I'll be staying with green light tattoo in Charlotte they were much nicer and it's worth the further drive. read more