I had to come back and edit my previous review. Previously I said my piercing experience was great; however, that was a few days after getting my ear pierced by Katy. Now fast forward 3 months later and I have encountered nothing but issues. If you look a my previous review, I had my tragus and one of my lobes pierced. My lobe is still piercing. My tragus started experiencing swelling a month and a half in. It was swollen to the point to where the post started to get covered up. I immediately called shop to speak to Katy and she said to come in so she could look at it. I drove immediately to the shop and was approached by Katy & she glanced at the ear (without taking me back to look at it) and she said it's not as bad as you think, it's just a small piercing bump inside. She went on to say just continue with the aftercare spray and it will be fine and went on to show me she had a piercing bump on the front of her ear. I did not feel comfortable. Fast a few weeks later, the tragus became so swollen that the piercing top came off (post remained) causing me to scramble to get back to the shop. I arrived to their Kennesaw location at 11 am when they are supposed to open and they were closed. I waited around for an hour and no one ever showed. Note: This is the same thing that happens at their Cumberland location. I found out they are both owned by the same person. This is a terrible location. I immediately found another piercing shop. The tech immediately accessed the situation and determined put a post too small for the tragus piercing. It did not allow for normal swelling of the new piercings. After she placed the longer post, the swelling start going down and I got immediate relief. The sore lobe piercing was caused by a slight slant in the piercing. The aftercare given by the new shop is helping. I would say read all the negative reviews and know that both Black Cloud locations are terrible. Do you research and avoid at all costs. read more