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Black Car Service

5.0 (1 review)
Open • Open 24 hours

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12 years ago

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Luxury Limousine - Mercedes limo the ultimate wedding limo car

Luxury Limousine

1.1(94 reviews)
3.2 km

We came here to book a party bus for our wedding party from the hotel to the ceremony and back. We…read morewere booking it for a total of 4 1/2 hours, about an hour total time actually driving. Booking was easy and we feel that the price was reasonable. We got to look at the bus that day, and everything seemed to check out. The day of, the drive arrived on time, the bus was nice and clean, and we got to the ceremony without a hitch. After the ceremony, our wedding planner came up to us to let us know more about the driver. She said the minute he got to the hotel to pick us up, he was asking about his tip. She told him that he would get his tip when he was done providing his service (which I feel is pretty common sense). At the church, he came inside just before we started lining up and again asked our wedding planner where his tip was. He never bothered us about his tip, but if we had not had a wedding planner I can only imagine how bad it could have been! When we left the church to go back to the hotel, he started going the wrong way and we had to direct him which way to go. We ended up not tipping him, because we felt he didn't deserve it. When checking our credit card statement the next Monday, we saw that the limo company had automatically taken $90 for tip for the driver! My husband called the company and the guy he spoke to said that the driver was not paid at all by the company and is only paid in tips. We did not believe that was true, and are currently disputing the charge. Again, the party bus was clean and very nice, but the driver almost ruined the whole experience for us.

It's unclear how this company is still in business given the absolutely awful reviews. My wife and…read moreI were in a hurry to book a limo and, much to the chagrin of our future selves, took this company because they charged $50 less than a competitor. Here's a list of the negative things that occurred in the time I was doing business with them: 1. On our wedding day, the office admin, Courtney, called me at 2:30pm to say that the limo we ordered wasn't available because the AC was broken. Never fear...there was a party bus. Which we didn't want. But okay...too late. 2. Upon arriving at the hotel, I was pleased to see the bus there. I met the driver - who was high AF - and was promptly told I needed to fork over $200 in cash as a "driver's fee." Not only had I not been told about this, but when I called Luxury (and talked to Courtney), she said it was standard. 3. When I walked into the bus to inspect it, I was greeted by...a total lack of air conditioning. On a 90-degree day, this wasn't going to be acceptable. The driver said he'd work on it, but no new vehicle came, and I eventually ended up talking to the GM - Ali - who informed me there was nothing that could be done...there was not another vehicle. (So all the guests ended up driving themselves.) I told Ali I'd call him on Monday so we could get the refund processed. 4. That was June 24. After a phone call with Ali, who passed me to the owner - Sam - who passed me back to Ali - both of whom promised a refund - everyone ghosted me. I had the office number and left messages, and I had the cellphones of both Ali and Sam - and no calls or texts were returned for a month. By July 20, I was done. Because there were two different charges - the deposit and the remainder of the cost - I had to dispute the former with Venmo and the second with American Express. Both were thankfully approved, and we ultimately received our money back - but no thanks to this joke of a company that deserves to perish in flames of bad reviews, terrible customer service, and a near-total lack of personal and business ethics.

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Luxury Limousine
Luxury Limousine
Luxury Limousine

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Motor City Limousine - Detroit Airport Transportation

Motor City Limousine

4.4(93 reviews)
21.9 km•Downtown Detroit

I've used this company multiple times over the last few years and it has gone smoothly each and…read moreevery time. I used a different company before and I was not pleased, so I am glad to have a "go to" company for car service now. I mainly use them for airport pickups and drop offs. The cars are always clean. The drivers are always professional and early. The best part, however, is the customer service! You get an e-mail with a photo of the driver, a text when the driver is on their way, a text when the driver is at your location, an e-mail when you're in the car and a final e-mail when you get dropped off. A+++++

5 star service!!…read more Visiting a new city is always stressful. You have to pick a hotel, find your way to the place, and on top of this you have to do this blindly, not knowing the city. Thanks to the yelpers, I found Motor City Limo and called them 3 months prior to the trip to book the transfer to/ from the airport / hotel. A few days prior to the trip I get a confirmation email, and then on the day of the trip I get an email reminding me of my pick up. The only down part is, if you don't have access to email, you would not get this reminder. As I landed I got an email telling me my driver was on the way and a photo of Anton. Then I got a text message telling me he's at the Coffee Bean with an iPad sign. Total communication .. love it! He was so easy to find, and we had no communication problem. Anton was a great driver and guide. Our SUV was warm and he even gave us bottled water to sip on. Chatty but not overly chatty, and gave us tips on what to do in Detroit. I asked Motor City to allow me to tip the driver with cash, and I gave Anton a very generous tip for a job well done. On the day of our return we had "GG" and she was excellent as well. Bright and early at 7 am on as Sunday, she was chipper and friendly. She grew up in Detroit and told us how things have changed in the new Detroit revival. Just like our arrival, Motor City gave me plenty of confirmations and notifications, so I did not stress if my reservation would be there or not. Thumbs up to Motor City, and to Karen the gal I spoke to on the phone. Emailed me within hours, and they never close. Excellent, and recommend them!

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Motor City Limousine - Book Motor City Limousine's private airport transfer Detroit service for a luxurious, stress-free travel experience. Enjoy a premium fleet.

Book Motor City Limousine's private airport transfer Detroit service for a luxurious, stress-free travel experience. Enjoy a premium fleet.

Motor City Limousine
Motor City Limousine - Motor City Limousine

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Motor City Limousine

Black Car Service - taxis - Updated October 2026

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