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    Black Bear Kayaking

    4.4 (5 reviews)

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    7 years ago

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    Paddle West Kayaking - Sam was a knowledgeable guide.

    Paddle West Kayaking

    4.0(9 reviews)
    0.5 km

    Overall, we had a fun kayak paddle tour. The waters around Tofino are beautiful with lots of sea…read morestars clinging to the rocks. Sam, our guide, is studying oceanography, so was a good resource in showing us the sights as well as explaining about the currents and tidal flow in the area. The boats and gear were all good quality and using the online registration made check in a breeze. Our only negative was in the timing of the outing. The other group in our tour, a family, was late in arriving, then needed time to get organized. We ended up starting our on shore orientation quite late. In addition, we returned to the landing before the scheduled ending time. All in all, we lost probably 30 minutes of the scheduled 2 hour tour, which was a bit of a disappointment. Also, the level of paddling was easier than I would have liked, but that is to be expected in a shorter family - oriented trip like this. Overall, a fun was to enjoy the beautiful coastline around Tofino and learn a few things too.

    I had a terrible experience with Paddle West Kayaking in Tofino. On the day of our tour, we…read morereceived an email putting us on a weather watch due to strong winds where our tour might be cancelled, but they would contact us 1-2hrs beforehand and offer options to cancel with a full refund, reschedule or continue the tour if we were experienced kayakers (which we weren't). We lost service while driving into Tofino and couldn't receive any calls. An hour before the tour, we finally got service and received a voicemail offering to reschedule or cancel for a full refund. I called back five times but only reached voicemail, so I left a message requesting to cancel and reschedule. Later, David from paddle west kayaking called, saying the tour guide was waiting and claimed he hadn't received our voicemail. He said he would check with his supervisor about a refund and call back, which he didn't. After multiple follow-ups David said we had to pay full price since the tour guide had shown up. We offered to come down within 15 minutes to complete the kayaking session if we had to pay full price anyway, but David said the tour guide had already left, and rescheduling would require another full payment. After requesting to speak to the supervisor, Alys, the manager called a few days later and apologized and said we would receive a 70% refund as the guide still needed to be paid. We agreed, but later received only a 50% refund. When questioned, she denied the 70% refund offer. This experience was incredibly disappointing. The lack of communication, unresponsiveness, and mismanagement ruined what should have been an enjoyable activity which was intended for a bachelorette party. I would not recommend this company to anyone considering paddle west kayaking in Tofino.

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    Paddle West Kayaking - Lots of sea stars

    Lots of sea stars

    Paddle West Kayaking
    Paddle West Kayaking - Paddling...

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    Jamies Whaling Station

    Jamies Whaling Station

    2.5(2 reviews)
    35.1 km

    I went for a whale watching tour today. While the experience was okay, this review is for 1 star…read morebecause of their fairly terrible customer service. Tour: we took the 8 am whale watching tour out of Ucelulet. It was so foggy the entire 3.5 hours of the tour we could barely see 5 meters ahead. I know it wasn't there fault, but the staff barely interacted with the passengers and we were so bored we fell asleep. That's a pricey $140 nap. The coffee and blankets provided were nice. Customer service: while in their T&Cs, it was nice that if you don't see any whales you can do another tour for free. But you couldn't use it for a different tour AND it's standby only. So there's no guarantee you'll get a seat. Their staff handled this news terribly and kind of pulled it out of their hat without any transparency or apology. To top it off, we grabbed lunch up the street and 1.5 hours later came back to use the washroom before hitting the road back home. There is an elderly lady that works there and she literally snapped her fingers at me to get me out of the washroom, even when explaining I literally just came from one of their tours that morning. There's many other companies that offer these tours. I suggest looking elsewhere. When you're spending $140 for an experience, I expect incredible customer service, not being snapped at like a child.

    Really great en friendly service. Dylan was our guide for this tour. Spotted a lot of bears en…read moreother wildlife.

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    Jamies Whaling Station
    Jamies Whaling Station
    Jamies Whaling Station

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    Black Bear Kayaking - rafting - Updated May 2026

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