I called same day with a party of 30. Not only were they able to accommodate us- our waitress was phenomenal. She was attentive and efficient. The wait time for our food was minimal comparatively to our group size! Everyone throughly enjoyed their meals. Thank you for making our experience so memorable! Highly recommend! read more

This review is on service and service alone. When I lived in California I would go to BJs twice a week no exaggeration lol. It's been a while since I've been in since the one in short pump is a bit out of the way. I came in a few weeks ago craving a pizookie realllll bad and decided to stop in after leaving the office. A few cars in lot but not busy. I walked in and there wasn't a host or anyone to greet. That's fine, I typically sit at the bar anyway. I waited a bit before anybody came out from the back. The restaurant is practically empty so waiting over 10 mins just to be greeted is crazy. Whatever, I took note and ordered my meal. Some people came in and waited a while as well for a host to appear. I went back last week hoping for a quick bite and another pizookie (the biscoff is beyond delicious). Once again there's no one at the host stand or even near the take out. I head to the bar again and notice one lady having a meal. I sat down and set up my laptop to do some work while I had my late lunch. Minutes go by and no one comes out. A manager (I assume) has a seat behind me and starts a mini meeting with an associate. Still no one has acknowledged me or anything. It's going on 15-20 mins. I would've at least liked a glass of water since it was 98° outside. Needless to say I packed up my stuff and headed out and that's when the bartender appeared with a menu. I left and went to Coopershawk. I was truly ready for BJs to be my hyper fixation for the next month or so since I forgot how much I enjoy their food but not if it takes 20 mins just to be acknowledged. read more

We had a gift card for BJ's and decided to go for dinner. We ordered chicken tortilla soup and salad, chicken club, and lemon pepper dry rub boneless wings. Service was friendly, but the kitchen was really slow. My soup had a lot of spice to it, which was super good. The salad had a good amount of veggies. My husband's sandwich was full of chicken, but he thought it was a bit bland. My son liked his boneless wings, but wished there was more seasoning. We ordered an orange cream soda and sadly it was terrible. We tried the root beer and happy to report it was lovely. read more

BJ's Restaurant & Brewhouse - Pizza Near Me - Henrico, Virginia

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BJ's never disappoints. They have some of the best roasted wings in Richmond! I am a lemon pepper wings with ranch type of girl and they do a great job with providing flavorful wings. My husband is into beer, so every time we go he tries something new and seems to really enjoy their brews. I also enjoy their salads because they aren't o overwhelming and you can eat it in one seating. BJ's is a large space and has a sporty ambiance. The waitstaff are very friendly and attentive. read more

BJ's Restaurant & Brewhouse - House Salad - Pizza Near Me - Henrico, Virginia

Came in with a large group no more than 20 ppl. Food took over an hour to come out. Came in late so there weren't many other customers. Over 70% of the orders were salads. Many of the orders came out wrong and had to be sent back which took an additional 15 minutes. Seems to be a little disorganization in the back maybe. Got my food after closing. The fries were no longer hot the food came out lukewarm as if it had been waiting. The pizookies that came out 10 minutes apart. The cookie and ice cream came out separated by 10 minutes. It was not the best experience read more

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Service is poor. Food is average. I would recommend another place. The grilled chicken was like frozen tyson chicken overcooked. So rubbery. Not worth $26. read more

I was so surprised with the previous reviews. We went on 3/28/2026 with a massive group of 40+ . The server/ waiter was amazing !!!! Organized, friendly, efficient. The food was on point . All those orders and no mistakes. I was so impressed. Definitely handled a huge crowd with ease. Thank you !!!! read more

Had a great supreme pizookie the other day. Went back today to take family and got deep dish cheese pizza. Was not even warm to the touch. Was not airy dough and cheese was cold and bland. What a disappointment. Pizza comped at least. Was not even worth taking any home. Left there hungry. Will stop somewhere else for a late dinner or snack. Service was slow but adequate. read more

BJ's Restaurant & Brewhouse - Supposed deep dish cheese pizza. - Pizza Near Me - Henrico, Virginia

I went to Bjs today for the tritip dinner it was pretty crowded and the food took sometime coming out, but I enjoyed my server Aleya even thought the food took sometime she still took care of my family she had a lot of tables other than my family and was still very attentive if your ever going to bjs during a rush I would definitely recommend having her as your server she seems to know what she's doing read more

This is a good, American, bar food restaurant. If you like beer and sports this is the place for you. If you prefer a mixed drink, I would find somewhere else to go. The staff was great and so were the nachos. For good old-fashioned greasy appetizers this would be a good contender! read more

If I could give them no stars I would. My husband and I decided to do something different and order takeout from BJ's tonight. We haven't gone in quite a while, but this is where we had our first date all those years ago. Our most recent visit we ate in a restaurant for my birthday. Unfortunately, they managed to screw up my food twice and the manager felt so bad that we were given a $25 card for our next visit. Fast-forward to tonight and we ordered a bunch of food. We were super excited to get home to enjoy our dinner and was met with nothing but disappointment. It started off with the nachos when I asked them to hold a few things and put the other things on the side such as the sour cream and guacamole, I ended up with a container full of nacho chips that were rancid, a container of shredded cheese, and a container of chopped up chicken for US to assemble. We ended up with no sour cream or guacamole either. Then came the sampler platter, which was nothing special. Everything managed to get barbecue sauce on it so everything tasted the same .All of the food was ice cold not even sort of warm. Then we move on to the Parmesan crusted chicken which also tasted rancid. The same chips that were rancid were served with the spinach artichoke dip, which was also cold and had zero taste. My husband had the Italian chicken Parmesan and said it was edible, but that's not saying much considering that he eats everything and doesn't complain. We have not eaten our.Pzookies yet but I'm not holding my breath. I'm so glad I paid for that experience. I don't think we will be returning. If you plan on eating here, good luck! Update:found the guacamole and sour cream who knew guacamole was black. read more

BJ's Restaurant & Brewhouse - Great question it's supposed to be guacamole and sour cream. - Pizza Near Me - Henrico, Virginia

Extremely poor service. We were seated right away. Waited 10 minutes but no one bothered to come take our order so we left. The restaurant was not busy and most of those there already had their food. There were a couple of wait staff who were working but acted like we weren't even there. We will not be going back. read more

Came on a Wednesday around 5. Nothing special but the food was good and served quickly. The pizookie was banging and our server was attentive. No complaints but nothing like extremely spectacular. read more

Service was lousy. Our server was nice but not very attentive and the food took forever. Our dinner food was terrible both because all four of our burgers were cold and because the food was awful quality. The only positive thing about the experience was the Pizzokies. The ambiance was strange - the music was too loud and there wasn't much energy in the restaurant. read more

We had great service & food at this BJ's. Everyone's favorite menu item was the Pizookie! Soooo good! Looking forward to going back. read more

BJ's Restaurant & Brewhouse - Pizza Near Me - Henrico, Virginia

My second time in 5 years dining @bjsrestaurants to celebrate a birthday (my best friend actually)and this visit the food was really good. The service was slow (tho it was a party of 13) we were assigned one waitress and the restaurant wasn't visibly busy but hey it was a Monday night. Our waitress did her best in getting the orders to the table and she was very apologetic for the wait (another guest and myself had the longest wait time) thought a manager would come and check in with our party but that didn't happen. Now to the good stuff: Tropical Long Island (3.9/5) almost creamy and fruity could have used a bit more alcohol but for $6 it was good. I also ordered the Pizookie Meal Deal for $13 (avail Monday-Friday, choose from select list and get a mini pizzokie for $13) southern fried chicken meal (I sub'd the succotash for broccoli) the mashed potatoes were seasoned well and the chicken was tasty also (overall 4.1/5) though my meal came when some of the party was more than half way done it came out piping hot. I got the mini hot fudge brownie pizzokie to go which came in a mini cookie tin, side of vanilla ice cream, chocolate sauce, whipped cream and a cherry (4.5/5) overall good brownie. Would I go again, yeah I would especially to try another meal deal and drink. read more

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Ordered from here a second time after a couple years of avoiding it following a mediocre-at-best experience. It has only gotten worse. Small things matter - ordered for curbside pickup - tried to check in on the app but this location isn't supported. So called the # on the sign and of course, nobody answers two calls a couple minutes apart. So I go in, no one working the pick up area. The place is kind of dismal inside, dark, everything is painted black. No appeal to this place whatsoever. A waitress finally comes by after about 5 minutes and we get our food. Orders were for burgers and fries - the burgers had toppings mixed up, no big deal - the bun was a soggy mess from the tomato and the taste was of what you get when a grill is not being cleaned. A greasy, burnt taste that overpowers everything else. The fries were cold and soggy. Tossed mine after half. You can tell a lot about a place by the little things that add up to an overall experience - this one was where every facet of the experience was a disappointment. I say it's a management issue - management is plainly not concerned with running a place with a focus toward satisfying customers. For me, this place was an overall disappointment and I'll check it off the list - won't return. read more

The food was a true gastronomic delight, and drinks were spot-on perfect! Service was excellent once a server was finally available to work the section we were seated in. We arrived promptly at our reserved time, but 35 minutes passed before anyone spoke to, or greeted us. All the tables around us were being served, but we were completely ignored. Nine servers were standing around the register, but none spoke to, or acknowledged our existence until we decided to leave. We only stayed because it was after 10 pm by then and there were no other options for dinner in the area. The ambiance appeared welcoming and designed to accommodate many guests. However this was a one time visit for us after our experience. read more

BJ's Restaurant & Brewhouse - Pink Cadillac and Lemon Drop Martinis - Pizza Near Me - Henrico, Virginia

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BJ's is not as good as I remember. Although it's basically an Applebee's with deep dish pizza, at least the food used to be pretty good. We visited on a Thursday afternoon around 2pm and it was nearly empty. Personal pet peeve: when there are ample seats available but they sit separate parties next to one another. Luckily, it was a booth. There was a piece of ice right beside the seat that I had to warn my guest about as she almost slipped. The host said he would get it but ended up sitting down and surfing on his phone. Our waitress was nice but never introduced herself. I overheard from the party in the adjacent booth that her name is Casey. While she was kind and helpful, she was a bit slow when it came time to provide boxes and the check. Our grub: -- "Gourmet" Five Meat Mini Pizza: part of the $12 lunch special. Reminded me of a slightly elevated Red Baron. Good enough to satiate but not something I'd ever want again. -- Caesar Salad: came with the pizza. Tasty but contained many wilted pieces of lettuce on the bottom. -- Garlic Shrimp with Parmesan Toast: we were enticed by the display on the table, so the ads are working as they should. Unfortunately, it was just mediocre. It's seriously something we could've made at home as we were expecting more seasoning on the shrimp, and the parmesan on the toast was missing in action. -- Signature Wings: their wings used to hit the spot! Today, they tasted like leftovers that I reheated in the air fryer. -- Strawberry Lemonade: very sweet but tasty. -- Honey Sriracha Brussel Sprouts: all the honey sriracha was on the bottom. Like, seriously. It takes two seconds to toss sprouts in some sauce. -- Fries: the best thing we ordered. The QR code on the table doesn't list a table number, so it's pretty much there for decoration. QR codes are also printed on the receipts which is convenient, but if you're splitting checks, it takes awhile to correctly populate, so it ended up being simpler for me to cover the whole check the traditional way. Sadly, my days at BJ's are done. They don't seem to have quite recovered after Covid. read more

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At 6:30pm, they were not busy at all, but we stood at hostess stand for more than 5 minutes with no person there & no acknowledgment. After finally being seated, we waited 15 mins before any waitress came. Others that came in after us already had drinks; so ended up having to flag down a waitress. After ordering, drinks took another 5 minutes; but food was pretty quick. We never got drink refills, and anything I asked for took way too long. The food wasn't great; but ok; but very expensive. read more

Called days before to see if a large party could be accomodated and was told that we were good to go. Sat us in our own area as soon as we arrived and that was the last thing that went well. Will preface that this was late morning, before noon, and there were only two other active tables in the entire restaurant. Server came and took partial drink orders, disappeared, came back, took another partial drink order, finally after 20 minutes we all had drinks. Then came the food order. She asked if checks would be separated, which I appreciated, and we advised of how they should be broken up. Great! Food was then ordered. About 30 minutes later, the first four plates arrived, then nothing. 12 minutes later 2 more arrived. First group were done with their food. Politely asked why food was so staggered and far apart. "Not in my control" was the response. Manager was requested, didn't show for 10 minutes and was asked if they were understaffed and we were still missing 9 orders and we were, now, on a time crunch for a birthday commitment that we never thought would be an issue if service was consistent. Manager was an unsympathetic dick, and that is being polite. The last 9 orders staggered out after another 30 minute period. 1.5 hours from ordering to all parties getting food, the later plates had to be boxed to go because we had to be somewhere else. Truly horrid service and worse management. Pathetic! BJ's in Charlottesville is ran so well and this is why we chose this location in Short Pump. Huge mistake. Nobody was asked if they wanted refills and checks were distributed incorrectly. HORRIDLY RAN ESTABLISHMENT! read more

I've been to BJ's in other cities before, but the experience here was definitely the worst, maybe even the worst dining experience I've had. We were seated right away, but the waitress seemed off her game or something. She barely checked on us, and we had to ask her multiple times for stuff. I understand that she may be busy, but she served tables that came after us first. We ordered appetizers, entrees, and desserts, and she didn't clear our table once. We had to clear it ourselves and give it to her. On to the food: my aunt ordered the chicken parm, and she said it was so dry. My other aunt ordered a burger, and it was missing lettuce and tomato. My Santa Fe salad was okay. I loved the huge portion size, but on the menu, they said it had beans and avocado, and there were none. I also wanted to order the margaritas flight and a clam chowder bread bowl, but they were out of them. The new Cinnabon Pizookie was delicious; it comes with ice cream and caramel sauce. Overall, I wouldn't recommend this place at all. read more

BJ's Restaurant & Brewhouse - Classic Prime Rib Dip* - Pizza Near Me - Henrico, Virginia

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I think this is my third time at BJ's. The service was great. The food cMe out quickly. Food: BJ's use high-quality ingredients but fail to execute the recipes. My deep dish pizza would have tasted great if it had enough sauce on the pizza. Not putting enough sauce on a deep dish pizza is a huge mistake because it has too much bread. The kids' meals came out great! My wife's ribs were a 6/10. My oldest daughter's Alfredo was a 6/10. The great thing about BJ'S is they make their own in-house sodas, which kids love! read more

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Our waitress didn't check on us. We were late to ur event because we couldn't get our checks and out pizza cookie came out after most of our friends left. read more

Came in for Lunch on a Monday. Food and service were great. I had the New Orleans Jambalaya which was very favorable and finish off with the Hot Fudge Brownie Pizookie which was very good. read more

BJ's Restaurant & Brewhouse - New Orleans Jambalaya - Pizza Near Me - Henrico, Virginia

It's been about 5 years since my last review; but the 5 star rating stays the same. Breanna is a "World-Class" server. She performs a quality food assessment before serving the food to you. I ordered the slow roasted sirloin and it was just delicious! It came out warm and cooked to my liking. A couple of days later, I ordered the oven roasted salmon. It was simply delicious! I definitely recommend sitting in Breanna's section. All of her tables seem to leave with a smile on their faces. Awesome service! read more

I have been to the BJ'S in mear Fredericksburg which is the reason I set up a birthday party dinner at the Short Pump location. They were not really busy for a Friday night. We had about 20 people reserved but, only one server. We were not belligerent, we were very patient. Our drinks order wasn't taken for about 15 minutes after arrival we waited almost another 20 minutes to get them. During the rest of the evening I was taking drinks from the bar by myself to our table. I had to clean the table of empty glasses, plates and bowls. The staff Manager Matt was incredibly helpful when he heard of what was happening. He was great.(he comped the appetizers for us) for the Mix up with my steak. and come to find out after we had left, my wife (her birthday)never got her dinner., She ate my leftovers on the way home. I have been to other restaurants where other staff would come around to help get orders out and clear tables. This BJ'S service would have made IHOP look like Red Salt. When you are spending nearly $300.00 in my personal bill for dinner (the others all spent between $50-$100 each)that this is not what you should get. read more

Where to begin, walked in the host said he would be right with us, proceeded to seat everyone else who came in AFTER us. Then when I finally said something he said "Oh I didnt see you..." then finally sat down, over 30 mins of waiting before the waitress said "Has someone helped you?...I didn't even know you and your family were here..." and proceeded with the rudest attitude. Seriously for the prices, and attitude if I wanted to be treated terribly I would've gone to McDonald's. read more

Stopped for lunch with my daughter. Not our first visit here. We came for their loaded nachos and pizookie! Place wasn't busy, we got a table right away, place looked clean all around but it was almost as chilly inside as it was outside lol so we kept our jackets on! Our server was nice, quickly got our order and brought waters for us! We got our loaded nachos and they were delish, huge order that we shared as our lunch with added grilled chicken! Chips were crispy, there was just enough pico de gallo not to make them soggy, melted shredded cheese ( we asked for sriracha queso on side) and big scoops of guacamole and sour cream on top! And for dessert we had salted caramel pizookie and double chocolate banana split pizookie! Both very rich but yummy, definitely each could've been shared between two people. I loved fresh bananas that were added on a top of chocolate cookie that was warm and gooey with pecans that added a bit of crunch, very rich and decadent so I only ate maybe a half! read more

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Stopped for a bite and a brew. Had the original wings. Pleasantly surprised. Normally I'd go full carbs but the Mrs and I just had the wings and a drink. Nice set up. I like the place and the service we've had the times we've been here is good. In the past my Mrs has had the jambalaya more than once- it's here go to here. The pepperoni flatbread is tasty and you get a good portion. Enough to be a meal in itself read more

BJ's Restaurant & Brewhouse - BJ's Original Wings - Pizza Near Me - Henrico, Virginia

Ambiance was very calm and relaxing. However, there were some issues with the food. My food wasn't hot. It almost tasted like it wasn't freshly made or it was made way before the other food was ready. My mash potatoes were cold and very stiff with no flavor. The pizza was good, but they could have put more sauce on the extreme pepperoni pizza. The different types of pepperoni that were on the pizza was very good and flavorful. Our waiter was Shanita, and she did an awesome job. read more

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The worst service I have received in many years. I'm a start at 20% tip guy and I think I barely tipped 10% of the subtotal. It took at least 5 minutes to be greeted. Another 10 minutes to get water. Another 10 minutes to get the beer we ordered with the water. Our waiter was standing around either talking to the bartender or nowhere to be found. The restaurant lost money because the waiter wasn't around to order another beer etc or deliver anything we ordered in a reasonable timeframe. The likelihood of going back to eat at this restaurant is less than the tip I left the none apologetic waiter. read more

Food was decent some meals were a little pricey but the service was EXTREMELY slow. It was also really hard to get the staff's attention.

The food was terrible. There were 12 at our table with 1 waitress. Drinks never refilled. Orders messed up if you even got your order. We were in there for over 2 hours. Not a place I would suggest. read more

Ate dinner here at 915pm with party of 10. We made reservations but didn't need to. Restaurant is clean inside and out and very appealing. Menu has nice selection and atmosphere is casual. Seems to have enough staff for business. Had a large bar with lots of variety. Out waitress is very nice and professional.food arrived hot and fresh. Everyone enjoyed their meal and most got boxes to take home. We are now leaving and it is 1050pm. We would return. read more

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Whaaaaaaaaaaaaaat. Dude that burger sucked donkey member. Fries sub par. Your beer is warm and gross ( I don't mind a hot beer but damn get more feedback ). I will happily spend a day picking your place apart to make it better. Corporate, hit me up or go bankrupt. read more

This is a take out review. The Tuscan tomato soup was very oily that you couldn't eat it. The crispy chicken sandwich was good. We ordered fries and you think they would include ketchup. The ahi tuna tacos were ok, Applebees are better. They forgot my caesar salad. Will I ever order food out from there again NO, if I ever go sit in to eat I will redo my review. read more

We were looking for a late night dinner and BJ's did not disappoint. The service and food at 10:00 at night was impressive to say the least. My hot chicken sandwich was the best I had in a while. read more

I continue to be unimpressed with this place. The menu is huge and has lots of options. I came with coworkers during lunch on a Monday. They were not crowded and still provided subpar service. I had the deep dish ziti and it was okay. I needed more noodles for the meat in the dish. The taste was a lot cheaper than the price. We had to wait forever for the waitress to come back to the general vicinity to flag her down for the check. One of my coworkers had half their meal left and had to go searching for a box herself. As a side note the doors in the bathroom didn't lock, the hooks on the door were missing and once I found one that had a locking door, it didn't flush. Maybe just come here for the beer and that'll make the food and service better? Idk. I won't be back. read more

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We stayed at the Hilton which is a walk to BJs and decided after a long day of shopping to bring the food back to the hotel to eat. When we arrived at the restaurant, they said there was an issue with the order but no worries - it would be hot. We got back to the hotel and noted no silverware was added nor napkins. I had ordered the prime rib French dip and it was the worse I have ever had. The meat was cold and fatty and I pulled half of it to toss. They also did not provide the au jus sauce to dip it nor ketchup for fries. My granddaughter ordered boneless chicken wings which were pretty good. They did forget the side of ranch which we requested. The only reason this review gets two stars is that we ordered a brownie dessert which was very tasty - but without silverware for the brownie /ice cream!! We had to borrow silverware from the hotel. We don't live in this area but will come to shop and this was very disappointing. Perhaps dining in the restaurant is better - but if you do takeout, be warned to check your bags before you leave. read more