I have been a customer of Walt's Auto Clinic, Waynesburg, PA, since the mid-Eighties---that is over…read morethirty years. They have always done right by me. I have sent friends and relatives to Walt's many times and the results were always good. There were many times that Walt's passed up the chance to sell me an expensive, unneeded repair. I trust them.

My mother wears by this place. (Hey, it doesn't get much better than a recommendation from mom)…read more Seriously, Walt's Auto Clinic offers premium service at an affordable price. I brought my beloved 1989 LTD Crown Vic--The Roadbeast-- in for transmission flushing and fuel filter replacement. The job was just $260, a price that would have been double if I had it done in Virginia. I was also pleased that they could replace my fuel filter, because several mechanics at home said that it was frozen shut with age...The guys at Walt's had not such issue. The next time that I'm in P.A. I will certainly pop into Walt's for an automotive checkup. This is a trustworthy shop where you will be treated fairly.

I called ahead to set up an appointment for an estimate. I arrived at the time of the appointment,…read morebut an employee told me the guy who was to do the estimate was not around. I left the car and asked them to call me back with estimate. They called back 30 minutes later, and the price seemed good, but I was told I must pay in cash because their credit card machine is broken and they have been trying to get it fixed. Not wanting to carry around a bunch of cash, I offered to bring cashier's check, but was told "we can't cash those". Sounded fishy, but I went ahead with it because of the low price. They called 2 hours later saying job was done. When I arrived with cash in hand, I asked for a receipt. I was originally told they'd have to charge sales tax if I wanted a receipt (sounds like someone is doing some under-the-table work). I didn't bring any additional cash, and after some push-back, he lowered the quoted price to make the tax work out to total the original quoted amount. I asked for an itemized receipt, but he wouldn't give me one. He lumped the whole repair together (parts and labor). During my short interaction with him, the employee dropped a dozen F-bombs (but not in an angry or aggressive way) and was very unprofessional. In the end, the repair seems to have been done properly, but the shady nature of the transaction and the unprofessional atmosphere are enough to keep me from ever coming back.

I dropped my car off there after an accident a month and a half ago. After running out of insurance…read morefor a rental car because it was taking so long, I gave them a call to see when it would be done so I could let the rental car company know. They put me in a "loaner car" from them (which had the check engine and tire pressure lights on when I got it) and was told it would be done by the beginning of the next week. I called the next Wednesday and was told it would be done the following Monday. I called Monday and no one could give me an answer as to when it would be done and they would call me that afternoon with an update. No one called. I called back and they said they should be calling that night to let know. Still no call. Because I had zero faith in them to call, let alone give me an actual answer, I walked in the next morning where all they told me was that the paint was done and they had to reassemble then he started to walk away where I had to press the conversation to get an answer for when it would actually be done. He has told me by the end of the week. I still don't have my car back, but I can assure you I will be telling everyone not to go here. It's not even about how long it taking to actually get the car done, it is the customer service and the lying. I cannot wait to pick up my car and NEVER go back.

My family and I were travelling to the midwest for the Fourth of July holiday weekend and we had…read morethe misfortune of breaking down along the way - the transmission in our minivan decided to malfunction. The next exit from I-79 was Waynesburg, PA. We found a muffler shop that was still open and the technicians there looked over the minivan and explained to us that our transmission had failed, confirming our suspicions. Since this place did not work on transmissions, the manager there recommended Chuck's Collision, and after a phone conversation with Chuck's we took our minivan there for service. Chuck, the owner, spoke personally with me and was a straight shooter. He got right down to business and confirmed that our transmission was done, with the same explanations the muffler shop had given us. He gave us best case/worst case scenarios in terms of when the van would be ready and explained exactly what would need to be done. He did not sugar-coat the situation - transmission work is inherently expensive and he was honest about the expense. He was also honest about the time frame - this was a holiday weekend and it would take time to get parts, and once the part came in this would be a big job that would take more than a day. We left the minivan, rented another vehicle and continued to the midwest, returning the following week. By the way, Chuck looks a lot like Jeremy Renner. Knowing we were travelling and that we needed our minivan, the technicians went above and beyond for us to get us back on the road as quickly as possible. One of the technicians even explained to my wife exactly what had happened with our minivan's transmission, complete with a very clear diagram and he took the time to explain it to her sufficiently that she was able to explain it to me. Our regular mechanic once told me that the transmissions in our particular minivan were the weak spot in the vehicle, but Chuck's technician actually made clear why this is the case. Though we came to Chuck's under unfavorable circumstances, we are quite pleased with the overall experience. We were treated with professionalism, everyone was very patient and very nice, and they got us up and running and back on the road again reasonably quickly. Working with Chuck's was a positive experience (well, as positive as an expensive emergency auto repair could be) and I would choose to work with them again if put in the same position again.

Quick, well done work. Friendly work force and management team. Well stocked supply of tires. If…read morethey don't have the size you need they can usually get it the next day

I went in for a simple vehicle inspection, everything on the car is in excellent condition, he…read morefailed it because the seat leaned back 1 inch when you sit down, fully secured, I even had him try pushing as hard as he could on the seat, it clearly doesn't move after that one inch. Never in a million years would I give this company any more of my business.

Unethical. A friend of mine has been taking her car here…read morefor over three years with no problem usually when Becky is around. A few weeks ago she took her vehicle up to get inspected and it failed and they cited hot spots and cracks on pads and rotors. I bought new without checking it out and installed them last week. The pads and rotors I took off we're fine, and judging by the amount of force I had to use to take the old things off, it was obvious nobody looked at them. I put the new brakes and rotors on and went up there to get re-inspected. A fellow came out looked at each wheel through the rim for 5 seconds each went back inside then came out with a new sticker. After the sticker was on I showed him the brakes and rotors I took off with the explanation of the cracks and hot spots on the old brakes and rotors where he proceeded the show me cracks that we're not on the pads or rotors at all. The fellow that told me this said well that's just how it is it state regulations that we do this. Well the way I see it, it's probably state regulations that when a vehicle fails and you bring it in for a re-inspection you do more than just look through the rim for 5 seconds... It needs to be re-inspected properly. So just don't pick and choose what state laws that you follow. I have pictures of all this if anybody's interested in seeing them. We're in the process of calling the Better Business Bureau and letting everybody know that this place is nothing but a scam. By the way they gave her a nice quote of $430 estimate for the job if she would like to have it done. I bought all the parts I needed on the internet for less than $75. Stay away from these people if you don't know what you're doing or don't know anything about cars because they will take advantage of you. It seems that if you were a woman they assume that you're stupid and we'll just pay their price without even questioning it.