Sara and team are nothing short of absolutely amazing! We are thrilled to share Sara and her team…read morenot only answered more questions then they should have but were patient, understanding, clearly explaining the process and making sure we were good along the way! Sara and team, thank you! We are so happy, grateful and appreciative for all you have done for us!

When we purchased our house in 2020, Sara was great about contacting us frequently to check in and…read moremake sure that we were happy with our insurance. When it was time for renewal, multiple emails were sent and calls were made requesting immediate help and no contact was made. Her assistant called a few weeks later asking how everything was going and I informed her of my experience and how disappointed I was. I requested that Sara contact me and nothing happened. When the renewal was up again we got a new company and called Sara and canceled the plan and told them what was going and how disappointed we were with the service we received. They canceled the plan and then a couple of days later her assistant called me and asked me if I wanted to get Life Insurance. After informing her of my previous experience multiple times, I can't believe that she called after canceling the plan to ask if I wanted a different plan. Finally after canceling the plan Sara made it a point to contact me. Maybe if she had made an effort when I had sent multiple emails over multiple years asking for assistance she could have kept my business. I would NOT recommend Sara at all if you're planning to keep your policy for more than a year.

Very happy with the team over at Macario. Very responsive and great to work with. Very helpful…read morealong everystep of the process.

Excellent Customer Service! Highly Recommend! Thanks David.read more

Excellent working this Agency for all my insurance needs, they are always help customers save on…read morethe insurance premimums. They always recommend different policy changes to save on insurance. When I was switching to Tesla Model Y, I thought that I will have to pay through my nose for insurance but gave me options to really get great premium on my insurance. I happy to have them for all my insurance needs which includes Auto, Home , umbrella and earth quake. I have to deal with a small claim related to some minor mistake, it was easy to deal with it. I see good reason's why we need to go through a local agent for insurance needs who understand more about the demographics and come up with wonderful recommendations! instead of calling some 1800 number which goes to someone who might not be be familiar with our local conditions, sometime call getting directed to some other coutry used to be pathetic. After trying couple of online services for couple of years, I ended up switching back to working through a local agent. This agent is best, I have ever worked with. They are very quick on the responses and insurance changes. I want to complement Nick and Emily for working all my insurance needs and made dealing with it quite simple (like a single click).

I have been with this insurance brokerage for 35+ years, first with Nora Lynch and now with Nick…read more Nick, Emily, and Armando give first class service and a ton of experience and great advice. I can't recommend them highly enough.

Diana has been providing various type of insurance for my clients and I for decades. So grateful…read morefor their professionalism and dedication. Linda

Avoid !!! I had been with Diana Tracy for 13 months without any incidents or accidents, then I got…read moremy invoice and it was approximately twice the amount of the previous invoice, when I called I asked Diane if there was a problem with my payment from the previous month because I thought perhaps I was being billed for two months, she put me on hold for a couple of minutes came back and said my payment from the previous month did not go through. I believed her and paid the invoice only to later find out she was lying because I then checked with my bank and found out the payment did go through and the next month my invoice proved she indeed was lying, car insurance is way to important to deal with untrustworthy people !!! I''M SO GLAD I HAD NO ACCIDENTS OR CLAIMS WITH THIS PERSON !!!!!!!!!!

Having just move from Maryland to California i had to change my insurance policy with AllState…read morebecause of various state regulations. I really was not looking forward to it as dealing with insurance agents in my experience has been like Chinese water torture. My previous agent in Maryland was barely responsive when i signed up and completely ignored most of my emails and communication attempt over the 2 years i was with him. Boy! what a refreshing change to have Nancy and her team working with me. They pay attention to detail, are very responsive, make a point of knowing their clients and just overall are excellent. I highly recommend this team if you are getting sub par service elsewhere.

Despite not choosing to go with Allstate in the end, Nancy was Extremely helpful, and not pushy (in…read morethat "saleman" type way). I would completely recommend Nancy to anyone!

Super easy to work with, executed all requests professionally, answered all questions, proactively…read morehandled the process & addressed any concerns promptly. It's great doing business with quality people like this!

I've been a client of State Farm for a long time now (15ish years...all with Todd). My initial…read moredecision was based upon me not liking my last insurance company and basically price-shopping. But after being a client for so long, I see that the true benefit is the service from Todd's shop. EVERYONE that I've spoken with there of the past 15 years has been phenomenal at providing service. I feel that this is a conscious event based upon how Todd runs his practice. While the State Farm name/price is what first drew me there, it is Todd's groups that I've built a trust and rapport with. Most recently, Sydney has helped on two separate occasions (adding new car to insurance, and providing info to Credit Union for re-fi). I have full faith and trust knowing that they tasks will get done, and most importantly, are always looking out for me with their guidance and insights. I even moved 35 miles away from Todd's office and have found that there is a local State Farm agent...but I won't consider changing agents. Why stop a good thing?! Thank you Todd and crew!!

Vay Myers and her amazing team are simply the very BEST in this business and also in this…read morecommunity. When ever I need anything from them they jump on it and take care of it incredibly fast. Superior Customer Service! Hands down top of the line customer service . I will never ever go to another insurance co! Thank you for always going beyond !!! Congratulations on your success !!! We need more people like yourselves !!! Thank you!!!

Wonderful to work with ! California has had so many changes…read moreregarding fire insurance etc...Val Myers group is always there to answer questions, customer service a priority. Highly recommend.

We have called Mike Davis from State Farm at least three times over the last 12 month and politely…read moreasked to be taken off their mailing list. He must be desperate for new business as our request keeps being ignored. STOP SENDING US YOUR JUNK MAIL!!!

I called 4 State Farm agent offices on a work day during working hours at 11:18am. This was the…read moreonly office that actually answered the phone. Barbara was extremely helpful. I highly recommend this office as they were very helpful, and knowledgeable.

Second time got treated horribly at this office, First Linda, then Mary Ann. Called to find out why…read moremy truck payment went up $200 a year. No accidents, tickets, minimum mileage. Mary Ann went into a five minute diatribe, telling me what I paid every six months over the last five years and giving incorrect numbers. She then states "It got raised cause California said we could raise rates". I asked her, again, why it went up $200 a year and she tells me "it can't have gone up $200 a year cuz we only have six month policies". At this point I became upset and told her that a $100 increase every six months equals $200 a year, what is she talking about? She hung up on me. This is how they treat customers that have four homes insured with them, three vehicles, and a million dollar umbrella. I called the main line and put in process changing offices...obviously they don't appreciate peoples business.

Linda, Mary Jane, Ashley, and Edna are wonderful to work with! Highly recommend using them for all…read moreinsurance needs!

I had to change insurance companies and get Landlord's fire insurance to do short term vacation…read morerentals. I am in a high risk brush fire zone 6, that no insurance company wants to insure in, especially with all the tremendous losses that "burnt them" in Calif. Well I set Yelp filters on "highest rated' first and Lutz Insurance came up. I wanted to talk to one of the people mentioned in the great reviews about them, and asked for those particular names. But this lady named Jennifer Patrishkoff (her name was not in any of the reviews) answered at Lutz Insurance, so I rather reluctantly told her of my insurance needs. Jennifer did GREAT for me. In a couple of days, she found me a fire insurance landlord's policy for only $1007 for $687,000 building coverage $5000 deductible, that is OK with AirBnB. I am paying $520 now for landlord policy $2500 deductible (WHICH IS SUPER CHEAP!) for $515,000 building coverage. My earthquake insurance sent me a dump letter (just before the Ridgecrest earthquake happened) because their reinsurance could only insure for 75% of the 100% of rebuild value. You know, California houses are soooo expensive, and there were sooooo many devastating fires, that insurance companies "get burnt", insuring them. So Jennifer found me earthquake insurance for same $687,000 building coverage as the landlord policy, with 15% deductible, and $10,000 personal belongings (I don't have much since this is a rental house, not my home) for $271, which is about the same as I was paying for before, because building coverage is more that the outgoing earthquake insurance. Get your insurance quotes from Jennifer. See if she can beat your current house and car insurance, too. She is the only agent who came through for me on a very difficult to insure house, out of the 5 brokers or so I contacted through Yelp. Like one guy did find me landlord vacation rental insurer willing to insure my high fire risk, but costs $3300 for same policy coverage as what Jennifer found me for $1007. And she did it real fast, too, against great odds. If your house is in high fire risk zone (above 3 or 4) you may not want to move from your present company, because they likely won't take you back if something happens with the company you move to. They only keep you if you are already a client, but won't take you back if you leave, cos you no longer fit into their underwriting parameters. Make sure you also read the 5 "Not recommended reviews" in a link at the bottom left of the first page. Ask Jennifer to give you quotes for your home and car insurance, too. She could not beat my Scottsdale house and car insurance, tho, like only found quotes for double the premium, in fact the auto was more than twice what I am paying now. But it PAYS TO SHOP!

I have been using Lutz for quite a few years now. They have always been highly communicative and…read moreprompt in responding to my questions. Lutz has been extremely helpful in finding the best insurance policies/prices for both Renter's and Auto insurance. I will continue to use Lutz for as long as they are in business:)