Patch a tire that was off the car, they said leave it and it will be ready next day.......what a…read morejoke

I highly recommend Jackson Service! They do a great job, and are very honest! If they can't fix…read moreyour car they will tell you up front! It's great to have a reliable trustworthy mechanic!!!

BAM! That was the sound of my rear brakes going out on my way home from work recently. After nearly…read morehaving a heart attack, I made it home without issue, but then immediately wondered, "Where in the heck can I take my car for service around here?" I'm not orginally from this area, so I needed somewhere dependable but not wallet-busting (like we all do). Dreading and fearing I'd have to take it to a dealership, Meineke, Pep Boys or some other type of place, I eventually found A&M Auto on-line and called them with my fingers crossed. Could I bring my car in the same day? Yes. Could it be fixed the same day? Probably, which turned into a Yes. Could I get a ride to/from home? Yes. Did they kill me with excess cost or recommendations for 'additional' services? No. Would I take my car back here? Absolutely! Whew.

When I discovered this place I hit the jackpot. Good honest service at very decent prices…read more I brought my 80k mile 7 year old Altima in for an exhaust problem assuming it was out of warranty. The owner looked and found there was a recall. He sent me to the dealer which repaired the car at no cost. He didn't charge me for the diagnostic. I also had another issue which he fixed ion 5 minutes without charge.

They scraped the shit out of my rims and they did nothing to resolve the issue (They said they'd…read morefix it and never did). Their communication is horrible, they should be reaching out to me, not the other way around. Now im having to escalate the matter.

Never a good experience when i come. Multiple family members experienced same thing. Never does…read morewhat he says and always giving the run around. Car was sitting in shop for almost a month and has told me multiple lies the he was working on it and never touched it.

The Manager at Mavis is a master of exaggeration and mistruths. Here is an example of some of the…read morefalse statements that he makes to clients. Mistruth: Tires are no good after 5 years and need to be replaced Fact: Tires need to be examined periodically after 5 years for dry rots and cracks but do not automatically need to be discarded. For instance, if someone kept their car in a garage, the tires should not experience dry rotting after 5 years. The Manager wanted to replace tires with 6/32 tread. The industry standard is to replace tires at 4/32 tread for regions that experience significant rain or snow unless the tire has disfigurement or extensive dry rotting. In New Jersey, the minimum legal tire tread depth for passenger vehicle inspection is 2/32 of an inch. Also, tires must be replaced after 8 years from date of manufacture even if they have significant tread left. Tires should be inspected periodically upon reaching 5 years of age. My tires do not show any signs of dry rotting whatsoever. Please do not blindly follow the Manager's suggestions at Mavis but get a second opinion from a mechanic that does not sell tires. It appears that the Manager's compensation is based on the volume of tires sold. Corporate needs to send undercover customers to Mavis at Jackson to preserve the company's reputation.

Dishonest Service and Disrespectful Treatment at Mavis - Jackson Discount Tire…read more Avoid this establishment at all costs. The experience highlights a complete disregard for honest business practices and basic customer service. My 77-year-old mother needed a replacement tire due to a nail in the sidewall, which I knew was irreparable. Living out of state, I called Mavis - Jackson Discount Tire, hoping to resolve the issue before I left that evening. I spoke with James Jackson, explaining my mother's situation and that I wouldn't be around to assist her the following day. James offered a price quote for a replacement tire, even adding a discount "to secure future business." He was polite and agreed to hold the price until the next day. I called back shortly after to place a deposit and schedule the appointment for 12:00 PM the following day, and was assured the installation and alignment would take only 30 minutes. The next day, my mother arrived early for her 12:00 PM appointment. Upon checking her confirmation number, she was told there would be a 20-minute wait before they could start, and that the tire change and balance would now take an hour (already 30 minutes longer than initially promised). My mother waited while other cars were brought into the bays and serviced. Her vehicle finally entered the bay at 2:28 PM. When she spoke to James (the assistant manager) about the significant delay, he dismissed her concern, stating that "appointment times don't matter because sometimes it takes longer to work on other cars," and that others were also waiting. He then callously added, "Usually I tell customers that they should have someone drop them off and come back for their vehicle when we call." My mother explained that she did not have anyone available to drop her off and pick her up and that the area lacked public transportation. He offered no response. Her vehicle was completed at 2:51 PM. When she went to pay, she was asked to buy an extended roadside assistance warranty on the tire. Thankfully, she declined, realizing that if this is how a brand-new customer is treated, the service would only deteriorate from there. If you are looking for reliable and honest customer service, do not go to this location. The Yelp reviews are very accurate and could have saved my mother considerable time and stress. I strongly recommend that you call other places and check their online reviews before deciding. Hopefully, this review helps prevent others from wasting their time. Great D.

I have been in this establishment only 2 times and both times I left extremely disheartened. The…read moreowner, Wayne, treats his employees terribly. He berates them and threatens their jobs in front of customers. On both of my visits, over the past few months, Wayne has spoken to the young employees in an unacceptable manner. He needs lessons on etiquette. Would he treat his own child like this? I will NEVER return or recommend this place of business to anyone. In fact I will discourage anyone and everyone from giving Wayne another penny. he lacks humanity and NO ONE DESERVES TO BE DISRESPED AND RIDICULED WHILE AT WORK. Wayne needs to realize that his employees are making him money. They are WORKING and deserve to be treated with respect. Wayne---Your negative reviews are a reflection on the way you treat your employees. Poor leadership equates to poor performance.

This is by far the most professional auto repair operation in Jackson. Bryant pits the customer…read morefirst. The diagnostics are spot on and the proprietor only recommends repairs and parts that are really needed. Bryant Automotive offers an extensive tire selection supported by an expert and efficient staff. In addition, customers are notified when servicer are due via text message. I recommend this establishment highly. A hallmark of customer service, this is the only auto repair that I patronize!

Unfortunately this organization is referred by the FBPD and are not serious people. Called about a…read morefollow-up in my vehicle and get a drunk on the phone, that goes into an irrational tirade about not having responsibility for my cars whereabouts. The car was towed to their yard three days ago and supposedly the insurance has not contacted them about moving the vehicle. That was a lie as confirmed by the insurance company. Further investigating the outfit (not a serious business) I see they have a history of keeping vehicles so that the fees against people are piled up. Most probably, this is something that is happening now. There's really nothing I can do about this wrong, But I serve a GOD that sits high and looks low, and vengeance is his!

I recently brought my Mother In Law's vehicle into J & L's for new tires and service, she…read moreregularly uses them for her automotive needs. Everything was taken care of in a timely manner, and the price for the new tires was excellent. Duane is honest & personable, if I lived in the area, I'd bring my vehicle to J & L too.