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    Bixlers

    3.5 (34 reviews)
    ModerateJewelry
    Closed 10:00 am - 5:00 pm
    Updated 3 months ago

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    Maus L.

    Had a jewelry appraisal scheduled and was instructed to come early to drop of some very large pieces of jewelry. Arrived at 10:30am (as I am a surgeon and had urgent patients scheduled at 11am). Their map link stated they open at 10am. I had planned to pick it up later in the day and also purchase a 2 thousand dollar piece that evening from them for my husband. I should note I am a woman of color and had a mask and surgeon's cap on. A Caucasian man came to the door and refused to just allow me to even drop off the pieces at the door. He was exceedingly rude. I could not help but wonder had I been white would he just have taken the jewelry from me at the door and cared more about customer service. I will NOT be coming back. Awful service during a time where I am sure they are financially struggling. As a person of color I would not support this business. UPDATE: Received a call from their "manager" several hours later in the muddle of my clinic day. I answered because I wanted to believe they would be apologetic. Instead, upon hearing I was busy, the manager asked me to call them back. What a missed opportunity! (Instead of leading with an apology first and foremost). I gave them too much of my time when they clearly couldn't spare a second of theirs.

    Solitaire oval diamond by Bixlers

    From the day I shopped around for engagement rings until the day of my engagement Bixlers was amazing. They were so helpful when I was shopping (I was clueless) and my fiancé said they helped him every step of the way with creating my dream ring, he left with no questions that he made a great, quality purchase. Beautiful!!!

    Engagement Ring

    My fiancé proposed to me with the most beautiful ring I have ever seen. It is custom made and not a single ring like it out there. Both Jeff's (Jeff M and Jeff Y) made our experience incredible upon coming in for a sizing. Jeff M was the mastermind assisting my fiancé in creating this beauty. We could not be happier with this experience and we highly recommend!! We can't wait to shop for our bands.

    The proposal

    WOW my fiancé did GREAT! At the time, I had never heard of this jeweler and never had looked at rings with a partner prior. My boyfriend Greg brought me and we met with Michelle who was AMAZING!! Seriously, she was patient, kind, honest & really seemed to love what she does. I was afraid I was going to ask stupid questions through the process but she answered everything with confidence, kind words, & genuine sincerity. My 'fiancé surprised me on Christmas afternoon surrounded by our children and it was perfection! I would completely recommend this high quality jewelers!

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    4 months ago

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    Bixler J.

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    1 year ago

    Website says open until 6. We arrived at 5 to find the store is closed. Very frustrating.

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    Bixler J.

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    1 year ago

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    2 years ago

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    6 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    Bixler J.

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    4 years ago

    Super helpful and efficient helping us out on short notice for our wedding bands! Would recommend!

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    3 years ago

    Staff was welcoming from when we walked in the door. Rio was very helpful during our wedding band shopping trip.

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    4 years ago

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    Bixler J.

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    4 years ago

    Arlynne is the best! She helped my fiancé make me the most beautiful engagement ring and now she's helping me with my wedding band!

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    5 years ago

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    Bixler J.

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    5 years ago

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    5 years ago

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    5 years ago

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    4 years ago

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    6 years ago

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    4 years ago

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    7 years ago

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    9 years ago

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    8 years ago

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    11 years ago

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    6 years ago

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    4 years ago

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    5 years ago

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    11 years ago

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    9 years ago

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    11 years ago

    Poor selections...sales people seem to not be friendly....don't waste your time in this store.

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    12 years ago

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    11 years ago

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    10 years ago

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    10 years ago

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    12 years ago

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    Ask the Community - Bixlers

    Review Highlights - Bixlers

    Their jewelry does not feel like run off the mill, like some of those chain jewelry stores.

    Mentioned in 2 reviews

    Read more highlights

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    4.3(11 reviews)
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    A few months ago I took my watch to Leitzel's Jewelry in Lebanon to have it serviced and regulated…read more Since I got it back it has not worked correctly it's either gaining or losing time every freaking day it doesn't seem to hold the time for 24 hours like it has done before and when I contacted them they were rude to me and when I put up a review on yelp they accused me of trying to ruin their family business. Today I took my watch to Brent Miller in Lancaster they have a sterling reputation. Their watchmaker opened up my watch they said it looks like it never been serviced the inside was dirty and is both gaining and losing time and the gasket which is supposed to be replaced so it remains waterproof was the original gasket that was in the watch and never been replaced. I cannot say enough negative things about Leitzel's Jewelry, they completely screwed me and had me pay a couple of hundred bucks for either shoddy work and lied and didn't do the work. I wouldn't recommend them to my worst enemy!

    Bought a beautiful engagement and wedding ring set. Sterling silver, costume jewelry and just…read moregorgeous! I've lost weight and no longer wear a 7 so hubby took there to be resized. I have had costume jewelry resized before and paid about $75.00. According to the young lady working there they would have to charge us the price as if the diamonds are real! What the heck does the diamonds have to do with the metal? She said return the set and get a smaller size! If I wanted to do that I wouldn't be in your store! I'm not even sure what size I now wear! And I'm being nice about what I've said. I could've said worse. Would not recommend this place. VERY disappointed since they have good reviews!

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