When our mother passed at age 97, it was her desire to be buried with her parents in Bridgewater…read moreSD, even though she'd been gone from there for almost 80 years. I was referred to Shafer Memorials for a grave marker and was very impressed with Kim and her staff. Their compassion and professionalism made choosing and designing just the right memorial a comfortable experience. Our entire family is extremely pleased with the result and would highly recommend Shafer Memorials.

Could not be happier with the amazing service I received. No pressure, listened to what I…read moredescribed, responded quickly, great advice and suggestions, friendly. Absolutely would recommend to anyone.

I've been to several funerals so far in my life. This is the first time I've had a family member…read morepass. I had mark put my mother to rest, and feel it couldn't have been done any better. Mark made the whole process very easy, and I would definitely recommend him to anyone. Thanks again mark. You made a very bad day into a very good memory.

My husband passed away in Dec of 2021. Our director Tim was amazing. He made us feel loved and…read morecared for. Excellent care!!

I feel betrayed after working with Miller Funeral Home. I…read morechose them because they advertise themselves as the only local funeral home with on site cremation facilities. Their website says: "Our on-site crematory allows you to be sure your loved one is never out of our care. It matters!" When I picked up my mother's remains and death certificates, I was incredibly disappointed to read that cremation was actually performed by Opsahl-Kostel Funeral Home in Yankton! No one even called to let us know! THIS MATTERS!

To Peeved A. I am sorry for your loss and what you went through…read more I am Special Administrator of my parents estate who passed away in 2021. I am going through the same thing but money disappeared from the so called life insurance(I know nothing about) and benefiary was Willoughby/Ellsworth (owned by same owners Robert Ellsworth, Terry Lee and Alex Nurnberg) Funeral Home. Has this been going on all these years? Your post is from 2014. My personal advice. Do not use Willoughby Funeral Home. South Dakota Laws 34-25-25: The funeral director should have death certificate filed within 5 days of death. Federal law: restricts how trust funds are invested . Overcharging, marking up prices and unnecessary services. The funeral home must give you a itemized general pricelist so ask for it before the funeral. The FTC Funeral Rule: The funeral home must give you a (GPL) statement listing every good and service you selected, the price of each and total cost immediately after making the arrangements. To all those who lost a loved one I am truly sorry but don't let a funeral home (Any funeral home) take advantage of you for your loss of a loved one.

I know that this is the only funeral home in town. And that is really to bad. I not only DO NOT…read morerecommend this funeral home, I would strongly suggest that you use another home despite the drive. We had a budget to stick to in our funeral and Terry completely ignored this. He told a supplier of the funeral that this family can afford more. And more he charged. OUTRAGEOUS!!! We did not get more, but he got more $$. Death is money to Terry, he sizes up the family's financial ability and charges accordingly, at least in our case he did. Make sure you get everything in writing and record all conversations with Terry. He charged A LOT more for his services then he stated and outright lied about it. Nothing more was added to the service, he just thought we could afford more.

I cannot speak highly enough of the way Chapel Hill handled all our complex funeral arrangements…read more They were exceptionally kind, courteous and professional at each step. They went beyond the call of duty. I highly recommend their service.

The funeral director came to the VA hospice cottage before my father passed and was very nice,…read moreinformative and assured me I would receive death certificates and to let him know the number I need after his passing. A couple weeks go by and I called to tell him where the remains need to be sent and how many death certificates I need. Another week goes by and I send an email in which he replied he will ask the doctor to sign off so he can order the death certificates. I don't hear anything more so I emailed again a few days later. I received no response. I called twice and was always told he was not available and never received a call back. It's been a month since his passing and I had yet to receive the death certificates so I chose to pay the money and order them on my own. I received them within 2 days. I was frustrated with the lack of integrity and follow through in a sensitive time when I need specific documents since I'm executor of the will/trust.

Not a great experience. My Brother passed away unexpectedly and his wish was to have a green…read moreburial. They knew nothing about green burials, they seemed to just want to rush everything. His clothing he was wearing was never offered back to us and never returned. A green burial is supposed to be less cost than a conventional burial from what I have read, similar to a cremation since there is no embalming, no casket, etc. We did not have a service as my Brother would not have wanted a big thing made out of his passing, just family and friends at his grave site. I was still charged 9,770.00 and I had to write the check out in the parking lot of the cemetery office as Ellsworth had paid all the costs and wanted their money back immediately before they even laid him to rest. Very poor in service in my opinion. Taking advantage of a family at it's most vulnerable time.