I called the office and spoke to Diane from London following a panic message from my tenant in…read moreBridgehampton reporting the tumble dryer not heating. Diane was super helpful and super responsive. She was taking bookings for 5 days forward but promised to explore options for a same-day visit. Sure enough there was a tech in the area. A visit was scheduled and problem diagnosed, an immediate work-around put in place and I was given a clear explanation from the tech of the interim plan and ultimate fix. First class business in a first class way. Best of all it's real people running a generational family business. Exactly how you would want all your tradesman and service providers to be. Nick Morgan - Bridgehampton

Amazing customer service. Outstanding communication and results. Highly recommended. Dishwasher was…read morerepaired very rapidly with next day service.

Nadir responded quickly and fixed our front load washer within 2 days! He was very professional…read moreand the machine works perfectly after the torn gasket was replaced. Fair prices and very reliable!! Highly recommend!!!

Excellent service. Great prices and dependable. Very reasonable and reliable. Gennaro was our…read moretechnician

Saved me some $$$ by advising me not to bother with repairing an old portable AC unit - would cost…read moremore than it was worth.

Absolute worst service company I have encountered…read more Kinda long experience with pictures, this was a six-week adventure. Let's go with, the initial appointment was a no-show... but since there are only 2 possible things that could go wrong with our dishwasher, they will just order the parts to be delivered to the house. Scheduled next appointment for after the parts SHOULD be there. Parts not there, nothing to do. Next day parts came, schedule the next appointment a week out. They show up and repair AND BREAK the dishwasher at the same time. They leave the replaced part in the box on the kitchen floor, and take the other part with them... and do not actually screw the dishwasher back into the counter, so opening the door it falls forward and the bottom rack races out onto the kitchen floor. And the buttons were stuck under the panel cover. (photo) Called to complain to Home Depot and Asurion, had to send them the photos, SoS called to schedule another appointment to repair the parts they broke (ironically the part they broke was the other part they ordered and took with them) scheduled an appointment for the next week, between 8-12. Showed up at 11:57, our son who waited all morning for them to show up had run to grab some lunch, locking the security screen door and leaving the front door open, because it was summer and not quite hot enough to run the A/C. They refused to wait 5 minutes for him to get back and left. Called to schedule another appointment, another week out, was told that they "reported us" to Home Depot for leaving our front door open with nobody home and that we were irresponsible homeowners unconcerned with the security of our property. In reality, the armoured security screen door is probably stronger than the door behind it. Begrudgingly, they scheduled another appointment for the following Wednesday. They called on Sunday to confirm an appointment for Monday, told them no, Wednesday, they were all confused... every appointment was on Wednesday, the only day he is home in the morning to wait around for them. Suggested maybe they call when they are on their way, like every other repair or delivery company. Was told, "we don't do that, it is your responsibility to be there, available for the entire appointment window." Even if they are showing up at 3 minutes to the end of the window and expect another hour or two to complete the repairs. They arrived on that Wednesday and ONLY screwed the dishwasher into the cabinet, they did nothing for panel they broke, whatsoever. I called Home Depot and Assurion and complained again, I was done at this point and they agreed to simply give us a full refund for the dishwasher so we could buy a new one, minus the extended warranty, delivery, and haul away costs... I also REPORTED them to Assurion for stealing the part which they did NOT install, and confirmed with them that it had NOT been returned. Assurion said they were going to mail them a shipping label for the part back and charge them for the part if it was not returned.

The technician showed up on time. He was very thorough and diagnosed the problem. Gave good advice…read moreabout how to avoid problem in the future. He was also polite and friendly as well as professional.

We had issues with our washer. I went on yelp and looked for someone. Good reviews so decided to…read moretry . Glad we did . The repair was done the next day no issues. A follow up call was made to make sure that we were satisfied. Will definitely use again.

Seth came within an hour. Fixed my jenair builtin coffee maker, very fancy model, in a jiffy. Very…read moreknowledgeable, professional and friendly. Highly reccomened. ​​

Seth and Allen were great to work with. I brought another company in to fix my fridge, which was…read morefreezing everything. That company wanted to charge me $900 to fix it. Seth completed the job for 1/5 of that price! Thanks to you, Seth, for such a great job. They're my go-to appliance repair people from this point onward.

Purchased a new GE stackable laundry unit which they delivered. When the plumber hooked up the…read moredryer, it ran but wouldn't heat. So I called Dunrite and was told they could either give me a new one or just have someone come and look at it - it probably wasn't a big problem. So I agreed to have someone look at it. They us Bodewell appliance services so they came and ordered 3 parts which were delivered to the house. when they came back to actually fix the dryer - they said they didn't need the parts - it was just a loose connection. At this point, I contacted Dunrite and said I just wanted a new unit. HOWEVER THEY FAILED TO MENTION TO ME DURING OUR ORIGINAL CONVERSATION THAT ONCE SERVICE COMES, DUNRITE CAN'T REPLACE THE UNIT. They are no longer involved - how unfortunate - they assured me that they would love to help me - however their hands are tied because now I was dealing with Bodewell. Dunrite was no longer responsible for the product they sold to me. This would have been so much easier if they had told me that when I was deciding whether to have it replaced or just try fixing it. Very disappointed and I won't be returning to the store for anything.

My POS Samsung Refrigerator (purchased from Best Buy) crapped out for the second time and yet again…read morejust before Fourth of July weekend. Last time it was a five week saga to get it fixed so this time my wife said call Dun Rite for a new one because all her friends swear by them. Over the phone salesman Lon Shomer gave me some options and recommended a couple of manufacturers. I came in and settled on Kitchenaid DW because Lon recommended it and it matches our dishwasher (with which my POS Samsung Refrigerator was purchased but also crapped out before five year warranty expired. Insurance company's repair guys came three times and never fixed the DW and pronounced it unfixable. I asked insurer to replace but they refused saying it was now past warranty expiration although the problem occurred before expiration and was never fixed! I learned that many repair guys will not even make a repair call on Samsung appliances. TVs and cell phones good, kitchen and laundry, fuhgataboutit! Anyway, Lon Shomer was a pleasure to work with and I highly recommend. Dun Rite's delivery guys were fantastic- came when they were supposed to, carted the fridge up some steps, removed and replaced door hardware to get the 36 inch wide fridge thru, connected the ice maker water line, set up the shelves, cleaned up afterwards and hauled the old fridge to the dump. They worked fast and left no scars! I asked if they sold them to repair guys and they said ... wait for this..."not Samsung".

Have been using Charlie for a couple years now. He is local small business owner that is there when…read moreyou need him in an emergency situation... Does honest work and uses quality parts. Unlike those guys who get parts from a guys trunk in a Home Depot parking lot

From the owner: Full service HVAC Heating…read more Boilers Steam Oil Gas Electric Hot Water Heating Systems Tankless Hot Water Heaters Radiant Systems Humidification Systems Wi-Fi Smart Thermostats A/C service, repair and install Chillers Rooftops Industrial Sized Units Dehumidification Systems Plumbing Steam Pipes Custom Manifolds Residential (Suffolk County) and commercial service (Suffolk, Nassau, & Queens), install and custom maintenance contracts in your area. We work with brand names, such as- Carrier, Lennox, Mitsubishi, Rheem, RUUD, American Standard, Comfort Maker, Goodman, Trane, Biasi, Bryant, Honeywell, and so many more.

Cinch assigned my freezer repair to your company Tuesday 3/3/26. Arrival window 8-5. Received a…read morejumbled vm and when I replied with a text was asked if I wanted to cancel!? I replied, no. Needless to say no one showed up or returned any of the emails I left. Second chances? Cinch assigned another job to you for my refrigerator, this time your tech, Martin showed up. Checked it out, diagnosed it took pictures but was having trouble transmitting the info to Cinch. Told me not to worry, he would make sure it got done. To call him if I did not hear back by noon next day. 1:00 call lvm, 5:00 call lvm, next morning the same. POOF GONE UNRELIABLE AGAIN - TWO STRIKES AND YOU ARE OUT THANKS FOR NOTHING MARTIN - DAY 14 NO REFRIGERATOR

they are the worst company ever. They came to my house the first time which I had to takeoff work…read moregave me a window from 8am to 5pm , they show up take pictures told me they had to order apart and they have to research my problem with my icemaker. They were there for 10 minutes. And then I had to call them in reference of them coming back because the part was sent to them. They scheduled me for another day from 12 to 2 which once again I had to takeoff for work and I have not heard from them and I'm still waiting on them. I have called left messages. No one's picking up a phone. They are the worst company ever. they didn't even have the decency to call me to tell me that they're late and I had this contract through Sears and Sears like I said they don't even have the decency to call me to tell me that they're running late

5 Stars right off the back for OUTSTANDING customer service in a worldwide emergency! Truly a 24 hr…read morebusiness! Last night around 8:30pm my son was washing his work clothes. Washing Machine stopped midstream and wouldn't drain or turn. So I went to Yelp and put in a repair quote for my appliance guy Pete who I've used several times with outstanding service. He immediately replied that he was closed because of Covid 19. But I also received an immediate response from Billy of Island Appliance who said Connie was in the office and to giver her a call to set up an Appt. So I did. Connie indeed was in the office at 9pm and said her technician was out on a call in Huntington. She contacted him and got back to me within 10 mins. He gave me the choice of coming by after he finished the Huntington job or tomorrow. In this crazy times of Covid 19 I was able to get immediate service. He or should I say they SHOWED UP AT 11:30pm?! YES that's exactly what I said!! 11:30pm! Appliance angels! He had the parts (Drain Pump & bearings) & fixed my washer promptly. Not sure but I think it was his son with him. He was teaching while fixing. Both were Very friendly. This truly meant the world to me because fortunately both me & my son are still working so we need to be able to wash our things in the short span of time that we are home. Being without it would've been a hardship. Thank you Billy & Connie for your stupendous workmanship & prompt, clean & courteous service! Much appreciated! 4-4-20

Had called on 6/12 for dishwasher not working. Collen said early appt is 6/19 Very disappointed…read more ! Had a 12 00 apt on sat . Never came I called and knowone answered hello we had an apt. Knowone ever came,texted him at 3:ish got a text at 6 saying I'm sorry running late, texted I can come after 7 pm. He came and said pump gone will call us whith amt. 95.00 for coming to house but deduct towards part. Paid 100.00 cash 6/21 can you let me know oh your get a call from Colleen around 329+ tax .4_5 days .that night I text okay.6/23 do you want me to order it .I said okay. You didn't order it at 10:42 am 6/25 . Never heard from anyone .I texted 7/6 .. pt came in you should hear from Colleen late afternoon got a call 7/7 will come 5-8pm never came. Horrible customer service. In other words ripped us off 100.00. Imagine teaching your kids to scam people.