My 100 year old grandmother received excellent care during her two stays at the Belmont Healthcare…read moreCenter. We are big fans of the Belmont Healthcare Center and we feel blessed to have had their help in caring for our loved one. All departments coordinated to provide a great amount of support for my Grandmother. We are truly thankful to the nurses for staying on top of things with medications, frequent and thorough diaper changing, consistent feeding times for meals, maintaining my Grandmother's warmth and hydration levels, celebrating her birthday with balloons and a special sign, and giving her a wonderful quality of life during her stay. The wound care specialist did very well to help her with the stitches and healing process for a wound my Grandmother sustained before arriving at the facility. The activities department provided an environment where my Grandmother could follow the news, be in a social environment, and participate in all types of enriching games, exercises, and entertainment opportunities. The office staff took great care of us a family, giving us tremendous support and guidance during our challenging times, expertly filing all necessary paperwork for insurance purposes, which was a huge relief for us. The physical therapy department worked hard to help my grandmother regain her function as much as was physically possible, taking her for walks and keeping her moving with targeted exercises, and they kept us updated on her progress with detailed feedback. The cleaning staff were very friendly and they did a fantastic job keeping the rooms and common areas looking sparkly clean. The medical staff were very knowledgeable and helped us understand my Grandmother's condition while making sure she received the proper treatment. The kitchen staff worked hard to provide quality meals that met the special dietary needs of my Grandmother. The front desk staff workers were always welcoming and helpful when we arrived to visit. When I reflect on how all these workers I mentioned above worked together to make Belmont Healthcare Center work, my heart is filled with gratitude and my mind is at ease knowing that my Grandmother was very well taken care in a clean, caring, uplifting place.

I have worked in Healthcare for 32 years and I have never witnessed such poor care for patients in…read moregeneral, much less the elderly in my life. My mother spent 10 days at that facility after surgery at Mills Peninsula hospital. I will only mention (for brevity's sake) the slop they serve - I'm quite sure inmates at San Quentin eat much better. My mother's dentures were disposed of without her knowledge or consent and when I inquired about what could be done about it I was told an investigation would be launched. I was told this the same way that one might explain to a child that if you don't go to sleep Xmas evening, Santa won't leave you any gifts.... Numerous other instances I could list but the bottom line is ....Unless you really don't care about the person DO NOT UTILIZE THIS FACILITY.

My dad spent two weeks at Brookside. Overall, I'd say Brookside is above and beyond any other SNF…read more Elsa, Sury, Kayla, and the other managers on staff are extremely caring. They will go above and beyond to make sure your loved ones are cared for. Nurses like Samantha, Casey, Jake, and Jorieth go above and beyond to take care of the patients. I would highly recommend this facility. They have updated several areas of the facility and it looks very up to date. Dad is with Kaiser and Dr Sainath and RN Lily were great. I appreciated their patience and true care for him.

My sister had a very positive experience at Brookside Nursing and we are very grateful to…read moreAdministrator Elsa Rodriguez for her willingness to make her stay there very comfortable -- her Brookside stay was very helpful to her healing journey. Elsa pays attention to details and I am highly impressed with the competence and professionalism of her staff, nurses, CNAs, PT team, and workers. They were so courteous and friendly and made my family feel reassured that my sister would be well taken care of. Brookside is bright, clean, spacious and they have an outdoor space which is a center courtyard where they have activities for those interested in participating. Within one business day of her arrival, we had a family meeting set up with the Brookside team to review our expectations, they answered questions, and allowed us to mention any special requests we had during my sister's stay at Brookside Nursing. This family meeting is part of their standard operating procedure and I think is a big benefit for its residents. This is a huge contrast to an experience we had at another skilled nursing facility where there was no formal dialogue offered. The Brookside PT and OT team are exceptional. They are motivational and are attentive to the needs of my sister. Some of the skills she learned while there are helpful as she adjusts to life back at home. Many thanks, Brookside team!

Highly recommend. My Dad has stayed there multiple times and experienced great service from their…read morephysical therapist Erick. Also, shout out to Rosa who is incredibly caring. Having been at a high end skilled nursing facility by Stanford I can say if your loved one needs PT this place offers the best. They well prepared my Dad ,Fred for his return home. The staff followed up with me after he was released to ensure he was getting the proper home care. Thanks Team Carlmont Gardens

My grandmother stayed her after her hip surgery and developed dementia here due to the most…read moreinconsiderate nurses, plus the awful environment and non edible food. Grandma lost a ton of weight as well. No one would come when she needed to use the restroom at night even after she would ring the bell and call out for them. We had to call the front desk from our house in Redwood City just to attempt to get someone to help her go to the bathroom. This happened so many times. This place is a horrible hell hole!

Office staff have been very unhelpful while trying to schedule PT appointments. They aren't…read moreresponsive to voice mails and refuse to check to see if they received the referral unless it has been 3-4 business days. I haven't received treatment yet but if it wasn't for the fact it's the only location nearby covered by my insurance, I would be going elsewhere. Update: they cancelled my appointment the day of saying they need something different from the specialist referral but have not responded to let me know what is specially missing from the referral. I give up and am not going to go there for PT, I will do it on my own.

Beware of delayed billing from this company. I had treatment over 3 years ago and according to all…read moremy bills, I was completely paid up. 3 years after treatment they are sending me bills claiming I owe hundreds of dollars that they claim insurance is not covering. How did they not know this 3 years ago when I was being treated and paid my portion every visit? Seems like fraudulent billing may be happening. Buyer beware.

My close friend spent 21 days in this facility recovering from a 10 day stay at Mill-Peninsula…read morehospital. I observed and my friend, who was a patient there, agree that he received excellent care in the custody of this facility. All the staff from the nurses, to the physical therapists, to the effervescent activities director (Snow), were extremely attentive, caring and very conscientious with regard to taking care of the patients. Although the structure itself is older, it is extremely clean and well cared for, I would highly recommend this facility to anyone needing skilled nursing services.

Please do not listen to all the negative reviews, mom has been to many post acute rehabilitation,…read morequite familiar with these places. Many of the nurses made profound difference in mom care, gosh I can name them all if I can remember all their names. Chello the director is compassionate and genuinely empathic, truly one of a kind. Grant/Jennifer/Jayme became an essential source of emotional support for me during an extremely difficult time. Their upbeat personality, calm presence, and attentiveness. The team's dedication went far beyond expectations. From the very first moment we met the staff, have demonstrated professionalism, kindness, and an unwavering commitment. I can not thank all of them enough for their care. I know this is not enough.

Great PT. Been there for 2 injuries and they are willing to match your goals rather then force you…read moreinto a program that doesn't pair well with what you would like.

Great care, improvement in symptoms, very professional. Experiencing healing results and change of…read morestrength which is improving based on pt's excercise regime created for me.

Kensington felt so personable when it comes to staffing, even staff who do not work in care always…read morechat and make an effort to acknowledge the residents. Numerous other facilities I have been to only see the residents in passing and don't know their names, however, this is not the case at Kensington! The price may sound large at first, but you get what you pay for. Bonus points for the space being immaculately clean and inviting

My stepfather came here to finish his life. Despite much outside pressure, they did what he said…read moreand followed all of his directions. They treated him with love, respect and dignity. Alberto runs the place like it's his and is crazy compassionate despite having the hardest job ever. I will be forever thankful.

Not a good experience at all. The in-patient physical therapists and occupational therapists were…read morehorrible. The out patient physical therapists were much better. I hope I never need an in patient PT again, but if I do, I will not being going here! Nursing staff was fair, a couple of stand outs. Dr. Rodriguez was an ass. Avoid this place, if at all possible!

The best. So grateful…read more This company is reliable, caring and supportive through and through. Thanks for giving me a chance and a place to collect my life again.

I had a knee surgery and ended up with 12 or 15 PT session with select PT in Belmont. They are…read morebusy all the time and the PT will always be working with 2 patients at the same time with another assistant. Not a good experience in my opinion. At the end, select PT surprised me with an extra $40 charge due to some "re-evaluation" on top of my copayment. The PT never did anything special or extra to "re-evaluate" me, and no one ever told me anything about this extra charge. Overall, I would not recommend this place. Look elsewhere. There are better options.

First I would like to say that Alex is a great PT and so are the assistants. I thought Alex is very…read moreknowledgeable and helpful. However, their scheduling system needs updating. This is because today I found out that my next scheduled appointments have been cancelled. They were cancelled because, allegedly, I called them to cancel due to surgery. I do not have surgery planned and have never scheduled a surgery in my life, so I never made this phone call. The coordinator was very sure that I made this phone call, even stating that I was in the car when I spoke to her. This is false because I don't take phone calls while I'm in my car. When I asked her to tell me when I made this phone call, she was not able to tell me. Finding out that my scheduled appointments have been cancelled without my consent was upsetting enough but being talked to in a very condescending way was uncalled for. I suggest updating their scheduling system (maybe add a verification process when someone calls to cancel appointments) and learn not to talk to your clients the way you did with me.