I had a knee surgery and ended up with 12 or 15 PT session with select PT in Belmont. They are busy all the time and the PT will always be working with 2 patients at the same time with another assistant. Not a good experience in my opinion. At the end, select PT surprised me with an extra $40 charge due to some "re-evaluation" on top of my copayment. The PT never did anything special or extra to "re-evaluate" me, and no one ever told me anything about this extra charge. Overall, I would not recommend this place. Look elsewhere. There are better options. read more

First I would like to say that Alex is a great PT and so are the assistants. I thought Alex is very knowledgeable and helpful. However, their scheduling system needs updating. This is because today I found out that my next scheduled appointments have been cancelled. They were cancelled because, allegedly, I called them to cancel due to surgery. I do not have surgery planned and have never scheduled a surgery in my life, so I never made this phone call. The coordinator was very sure that I made this phone call, even stating that I was in the car when I spoke to her. This is false because I don't take phone calls while I'm in my car. When I asked her to tell me when I made this phone call, she was not able to tell me. Finding out that my scheduled appointments have been cancelled without my consent was upsetting enough but being talked to in a very condescending way was uncalled for. I suggest updating their scheduling system (maybe add a verification process when someone calls to cancel appointments) and learn not to talk to your clients the way you did with me. read more

I called this office to schedule an appointment for two days constantly, no answer. I called their other office down the peninsula to ask them if Belmont office is closed, no answer there either. I left several messages to give me a return call to schedule or let me know if they are still open. Again no call back, this afternoon two weeks later I get a call from them, i was s shocked and told them if they didn't have the curtesy to call me back within two days there was no way I would let them touch my body. This is really sad and totally unprofessional I don't know how they can get away with this kind of poor service! So BEWARE read more

I had a very positive experience in the Belmont location with Jarrod. No scheduling issues or payment issues; it was covered by insurance. He did an excellent job and was very knowledgeable and experienced. I know a year to year and a half ago scheduling with ANY physical therapist anywhere in the peninsula was really hard; all were booked. But I think it has eased up some now. read more

The staff here is very friendly and professional who make you feel at ease. A comfortable low key environment. I recommend them.

I was charged over $500 for an initial appointment. The prices are ridiculous and the service is poor. I would strongly advise avoiding this place. if you do go, have them make it very clear on how much they plan to charge you. In our case, they charged us for every neck or leg movement. I tried so much to reason with the staff there on the pricing but they would not budge. I have let everyone i know to not go to this place. read more

I went there twice for 45 minute sessions for a knee problem. I had already met my deductible and have very good insurance. I was charged $523 for each session and my insurance only paid $174. The amount allowed for the different services was roughly half of what they charged and they were in-plan! There were 6 different services charged, some of the "services" I had no idea were for separate things - like instructions for exercises going home - i would have taken my own notes on the exercises if i knew my insurance wouldnt pay for that. Wherever I go to next time I need physical therapy, it will not be there, and I will ask about each thing they do and whether it is a separate charge and if they know if insurance will pay for that. read more

One of the worst managed center. Management staff have no respect or care about the patients. They double book patient without informing. When you arrive there they will surprise you with the change and ask you to go and work with some one else. Pathetic branch manager don't even feel apologetic about the situation and ask patients to go somewhere else. One of the worst worst Physical therapy center. There no professionalism at all. read more

I love going to BAK. Everyone is friendly, understanding, and extremely respectful. I normally have 7-8am appointments and every time I went in the receptionists knew my name and were easy to talk to. One morning I showed up 1 hour early to my appointment. I was extremely exhausted and sleepy. One of the receptionist gave me a room to lay in with a nice warm blanket. My therapist was awesome! She made me laugh a lot and I enjoyed my exercises. I pulled my hip flexor and in less than a month it was in less pain and I learned how to walk properly. My therapist also offered my best friend who wants to work in the field the opportunity to shadow her. A+++ service. Thank you so much BAK! read more

PT mill where a group of PT therapists with little training (some are interns? it's hard to tell), rotate to service you across sessions. Often you get someone new who has no idea what is going on and will just get some sequence of exercises for you to do from someone else with little awareness of why or sometimes even what they are. But what really triggered this review is them sending me a collections notice after 6 months for the copays. I'd gotten only one bill from them two weeks ago that I hadn't paid yet and now they're suddenly threatening collections if I don't pay by tomorrow? WTF? I didn't realize before but they are actually a huge chain headquartered in PA. It shows. read more

I developed residual symptoms from a car accident and was in a lot of pain. Valerie came to my rescue once again and was able to eliminate 90% of my pain by getting me to take pressure off the affected muscles with simple breathing shifts to my diaphragm from chest, supporting my arms while sleeping and chin tucks without engaging my neck or shoulder muscles. Then she added some heat to the top of my shoulder and electric stimulation and I was out of pain. She previously helped me with my knee from the accident and nine months later I have not had any issues and it's holding up strong. I highly recommend her and this place for all your injuries and pain. Great staff. You need to go to a sports medicine doctor or physiologist or applicable physician for your condition for your diagnosis and prescription and then you are in good hands the moment you enter BAK Physiotherapy. read more

Rob is the best physical therapist I've ever had! He helped me recover from my rotator cuff/shoulder injury, which plagued me for over 8 months, through 3 other physical therapists in Foster City, all with no luck. Other places just give you exercises to do. At BAK, Rob totally explains thoroughly the mechanics of muscle movement, why I was injured, and the root cause of the injury - so that I understand how the exercises would help in my recovery, and how to prevent injury in the future. He varied the exercises over time as I progressed in recovery, at each phase, always explaining the muscle mechanics, so I could visualize and really focus my exercises correctly. All the assistants are super helpful and friendly as well, very patient and attentive. Plus they have early morning appointments starting at 7am, which is perfect for my busy schedule. read more

Had a great experience there especially with Rob. He's very experienced and knows how to progress in appropriate pace. I had an ACLR surgery but was able to recover in amazing speed with Rob's help. Highly recommended. The facility is a little dated but that have a problem for me. The knowledge of the staff is the most critical for rehab, especially at the very beginning. I'm very grateful for the care I have received. read more

I was charged just under $450 for an initial 45 minute appointment. I went back one more time and it was only a 20 min appointment yet they charged $320. The prices are highway robbery and the service is poor. At this time I'm working with my insurance company on a fraud investigation and concurrently filing a complaint with the state regulatory board. I would strongly advise avoiding this place. read more

The place feels old and unclean. They do not sanitize the surfaces and equipment between patients.

The person treating me performed the wrong movement for my injury. It was my first appointment, and I wasn't even assessed by a real PT. I gave her my doctor's referral form with instructions on it. She didn't bother to read it. Passive movement was too painful and incorrect, it caused my knee to be more loose (posterior tibia translation) than I started (you're supposed to PREVENT THAT!!!) For a PCL injury, passive movement need to happen when the patient lies on the belly, not on the back! As I lay on my back she rotated my knee very quick from 90 degree angle to 120-130 degree angle around 50 times. At 90 degree my tibia was parallel to the bed, my knee felt a lot of pain when it was approaching 90 degree and 120 degree. I asked her why that is the case she said "I don't know". Electrical stimulation was unnecessary for my recovery stage (I can flex that muscle myself without causing damage to my injured ligament, and I normally had zero pain in the injured ligament.) and it created muscle soreness days after the therapy. Also I can't believe the receptionist did the electrical stimulation therapy. I doubt that he knew what he was doing, since he couldn't answer my questions regarding the usefulness of the therapy. I think he also taped the electrodes at the wrong spots. There are two pairs of electrodes, each pair has a red electrode and black electrode. He placed one pair above the knee on the femur side and and one pair below the knee on the tibia side. He said the electricity travels from red to red and from black to black across the knee. That's wrong!! It travels between the red and black!! Basically the way he taped it would not achieve the result intended regardless of whether it is necessary. Where is the oversight in this organization? I hope they didn't treat other patients the way they treated me. It would be detrimental to the recovery not helping it. read more

This place is a hidden gem for physical therapy and I am extremely grateful to be going here. I have been dealing with a work related injury for over a year now and was getting nowhere with the previous PT facility and getting the bare minimum of help, I was blown away with how thorough and knowledgeable all the staff members are here and how great of a job they do to take care of you. Every staff member seems to be on the same page and I feel confident with any of them who are assisting me with the daily exercises, muscle work, and other applications the facility offers. read more

I have been going here for almost 8 months and I love this place. Val is my therapist and she amazing! I have never had to wait for an appointment and the receptionist Leah will try to get you in when you need it. read more

Upbeat team, warm and knowledgeable, have provided me with valuable assistance towards resolving my chronic shoulder and elbow RSI. Lot's of patience and encouragement, and gradual progression in skills. Impressive! read more

Great team. Excellent, highly intelligent, knowledgable, considerate physical therapists. Aid with problems in a professional and effective manner. Valerie can manipulate muscles out of spasm. Alex is good at enabling activity reemerssion. Highly recommend to anyone in need of help with injury pains. read more

I had an issue with a bulging disc which I was unable to master with my first physical therapist. The pain had bothered me for a about a year. Began working with Alex who seemed extremely knowledgeable and did a thorough evaluation. About 4 weeks later, I am pain free which is awesome. If you come in expecting the lame massage that really doesn't do anything, not the place to go. If you want a great evaluation and a clear road map to work through your physical issue, Alex is your guy. read more

Never really been to physical therapy before. Chose this place due to the nature of my issue and wasn't quite sure what to expect. That aside this place is dingy and the electronic equipment looks like it's from the 80's. Take a look up at the ceiling tiles - nasty looking. Also the floor, weight machines, tables, mats, exam rooms all look like they're never cleaned. I've experienced several visits where they didn't wipe down the surface they wanted me to lay down on after I observed a previous patient at the same spot. It would also go a long way if they added some type of scent to the place to be more inviting - but cleaning is a huge issue. When I'm done with my physical therapy I'll come back and update this to tell you the biggest reason this place is a turn off for me. I don't want the level of quality & interaction of my service to degrade as a result of this review - as it almost certainly would. Overall this place just looks & feels "cheesy." With all the money they make (you should see what they're billing my insurance) you'd think they could do some simple aesthetics upgrades & deep/regular cleaning. Perhaps that's why it feels so cheap here. read more

Rob Chan at BAK is the best physical therapist in the Bay Area! He is funny, kind and intelligent. He really did a great job re-habbing my shoulder. We are blessed to have him in Belmont. read more

I have been getting therapy for Rotator Cuff surgery for over a year and I can say without any doubt that this place is the best - because of their people! They are a highly skilled and dedicated team of respectful professionals, who truly have patient recovery, education and best interests as their goal. Valerie and Alex are at the top of their profession as therapists. Jay Rod and Preston work the front desk and assist on the therapy floor with an ease only available to people who really are doing what they are about. (And by the way - there has never been a "Jamie" working there while I've been there - their staff does not behave that way!) The staff I've seen have been exceptional and it's obvious that they are a cohesive unit. I would not be anywhere near the level of recovery and function I am at were it not for their care, help and patience. They run on time, but are careful to not make you feel like the clock is ticking. Things like insurance, scheduling and medical reports are done without errors, done on time and done with ease. Even my doctor commented to how good they are. Before I came here, I did my research, I checked out other places and I interviewed them. I saw the review that TW posted and I have to say that it has never been my experience at this place - and I looked! I believe this review to be unfair and overly critical. Yes, it is not a brand new building, but it is very well maintained and a diligently cleaned facility with a good setup and materials. They DO clean every table, change every pillow and maintain equipment after every client. They are aware and dependable. They are accommodating, personable and smart! Valerie is my therapist and is truly gifted. Everybody I've talked to just adores her! Her technique, knowledge and ability to educate and inspire is amazing. She is able to identify subtitles and make adjustments that create an easier and more effective way to do the therapies. Alex is also a great therapist. Besides being a nice guy :-) he works with adjusting technique and creating styles that provide maximum benefit. When I worked with him, he tweaked something I was doing incorrectly at that time and it changed the course of my therapy. Both of them do the things that make a big difference in what can be a challenging process. As a life coach, I applaud their ability to provide the kind of experience that creates healing and hope. As a client, I am simply grateful beyond all the words I can come up with. Thank you guys! read more

My first advice is not to take these other reviews at face value. My complaint is that this facility did not come close to meeting the required obligations they were prescribed by my son's doctor, the primary reason for going to them in the first place. The prescription they were given by my son's Lucille Packard Ortho outpatient MD was for a minimum session duration of one hour per week shoulder therapy, maximum one hour - two times per week. The first session went 45 minutes and I thought it was cut short due to being a introduction. The second only lasted 23 minutes and I thought again it was an anomaly. The third session was again only 23 minutes, yet they are billing my insurance for one hour and my co-pay is the full amount for a one hour session. My son and I were absolutely ripped off of co-pay and our insurance carrier was ripped off. I have filed an appeal with Blue Cross today and an official complaint against this facility. I will be demanding my co-pay back for these three sessions, for not following the doctor's written orders. When bringing these facts to their attention, they told me they have the right to deviate from the doctor's orders anyway they feel necessary. I have sent my son to another provider prior to this and he received full one hour sessions that were fantastic. They even showed me how to apply K-tape on my son's shoulder. We left this other fantastic facility because they no longer took my insurance and went to BAK. My son received no value whatsoever from these people. What a mistake and total waste of time, money and time he could have been getting healed up at another provider. My suggestion is that you go somewhere else to get healed. I hate being abused by facilities. Beware! read more