We hired Bison Construction for a bathroom remodel, and ever since the remodel we have experienced ongoing plumbing issues throughout our home that never existed beforehand.
Before the remodel, hot water to our kitchen was almost immediate due to its location next to the water heater. Now it takes over a minute just to get warm in the kitchen and several minutes in the back bathroom.
At the bathroom sink alone, we are wasting over three gallons of water waiting for it to become warm. Because of this, I often end up doing my nightly self-care routine at the kitchen sink instead.
We have also experienced intermittent hot/cold water problems throughout the home, including:
washing machine receiving scalding hot water during cold cycles
dishwasher not consistently getting proper hot water
extended delays getting hot water throughout the house
The washing machine issue has ruined multiple items, including sheets and high-end sweaters that were washed on cold settings.
One of the biggest concerns involves the exterior wall of the remodeled bathroom. Prior to the remodel, there was one hot outdoor spigot and one cold outdoor spigot. After the remodel, both outdoor spigots began running scalding hot water.
Bison did acknowledge this issue and eventually added an additional cold-water spigot, which now leaves us with three outdoor spigots total -- two hot and one cold -- while the original issue still remains unexplained.
At one point during this process, a possible crossover issue was discussed as an explanation for what we were experiencing. We were later told the only way to fully determine what happened behind that remodeled wall would involve opening the tiled wall area, which they were unwilling to do.
We also obtained an independent plumbing evaluation ourselves early in the process, and that written report documented concerns consistent with a possible crossover issue. However, later evaluations arranged through Bison reached different conclusions, leaving us with conflicting assessments and no lasting resolution.n
Early on in the process, even the toilet tank water was checked by the project manager and acknowledged to be unusually warm. However, because many of the problems occur intermittently, some plumbing visits happened during times the issues were not actively occurring, making it difficult to recreate the problem during every inspection.
Over the course of more than a year, we repeatedly reported these concerns and allowed multiple plumbers and inspectors access to our home. Unfortunately, most visits consisted of briefly turning on fixtures in the remodeled bathroom while the larger issues affecting the rest of the home were never fully evaluated.
One repair attempt involved replacing a shower valve, yet none of the original problems changed afterward.
We were ultimately told by Bison that multiple plumbers and inspectors "found no problems" and that there was "nothing else they could do," despite the issues continuing in real time in our home.
At this point, we are having to pursue independent plumbing diagnostics ourselves to determine the actual cause and cost of repair.
Our experience has been frustrating, exhausting, and disappointing. We trusted this company with our home and expected accountability when problems began immediately after the remodel.
I strongly encourage anyone considering this company to thoroughly document everything, independently verify all plumbing work, and ensure concerns are fully addressed before assuming the issue is resolved. read more
