Unfortunately this was a no-show from this vendor. Therefore, I cannot write about any kind of…read moreexperience. It is unfortunate that a professional will not return calls or text messages. They wasted my time and my clients time. In a referral business they unfortunately do not have mine.

I had a minor mold problem (about 1'x1' area in my basement). I reached out to Marvin to get a…read morequote and we discussed my options. Rather than trying to talk me into them coming out and charging their minimum for mold removal, he walked me through what I need to do to safely remove the mold myself including procedures and products to use. This indicates to me that the customer is more important than turning a profit. While I can't comment on their work, I think this speaks volumes to the type of business they are.

I cannot sing the praises enough for R& J Services. Ronald is one of the most pleasant businessmen…read moreI have ever worked with. He and his team helped us with our rehab projects. We have worked with countless contractors and Ronald by far was the best communicator. He was transparent and very clean and meticulous with his work. For once I did not feel as though I had to babysit. I knew he not only was taking care of our properties but was Efficient and on time! His pricing is fair and we will definitely be working with them for future projects. Thank you R& J Services for your professionalism in this industry. It is refreshing.

From the owner: We are a full-service, licensed, insured and certified restoration and cleaning company delivering…read morereliable Water, Mold, Fire and Biohazard remediation services 24 hours a day, 7 days a week. Our IICRC-certified technicians will quickly inspect and evaluate any damage and provide a detailed and itemized no-obligation estimate. If necessary, we work with all insurance carriers so you don’t have to, plus, we offer financing options for claims not covered.

From start to finish Power Dry was professional and reasonably priced. Brent Betz was the Project…read moremanager. He sent out two excellent, professional crew members and the completed project was great! Thank you!

They were very fast about getting Hernandez they were very professional and very clean and they…read morereally seem so nice

Patrick was my service guy. He came out late on a Friday afternoon to look at a drain issue in a…read morebathroom sink. I had taken the drain apart but was not able to fix the issue. Patrick was able to fix it in 5 mins. He was a great communicator and very professional. Thanks Again.

I had a flood in my basement and I had to call out roto rooter as there was a clog in my pipes…read more They were able to come out the same day. Unfortunately they had to come back out the same day because there was another clog in my pipes. The first technician didn't go far enough to get to unclog the pipes. The service is expensive but I also had them go down with a camera. Which is priced more, they were ultimately able to fix my issue.

If you are considering Phoenix Restoration for water mitigation or restoration, read this…read morecarefully. Phoenix Restoration performed water mitigation at our home in January 2025 following a sewer backup. What followed was a months-long ordeal involving undisclosed mold, mishandled asbestos issues, contradictory documentation, and unprofessional conduct. The most concerning fact: neither we nor our insurer discovered these issues ourselves. Our insurance adjuster uncovered Phoenix's own internal photos more than nine months later in a portal neither of us had access to. Those photos fundamentally changed the claim. This review is based on documented evidence and a recorded call involving Phoenix, the insurer, and myself. Key Issues: - Undisclosed Mold: Phoenix photographed mold behind drywall in January 2025 but never disclosed it to us or the insurer. The adjuster confirmed there was no mold documentation anywhere in the claim file. When questioned, Phoenix claimed a verbal disclosure but admitted they had no notes, emails, or records to support that claim. - Asbestos Tile Disturbance: Phoenix's own photos show intact asbestos-containing floor tiles before demolition and cracked, chipped, and missing tiles afterward. Despite this visual evidence--even when shown their own photos--Phoenix denied disturbing the tiles. The adjuster stated the photos clearly supported the homeowner's account. Contradictory and Unreliable Documentation: The insurer identified serious inconsistencies, including: - Drying logs with identical timestamps across rooms - Logs inconsistent with Phoenix's claimed site visits - Records appearing to be entered later in bulk - Conflicting timelines and unexplained equipment billing - The adjuster repeatedly noted that the records did not align with Phoenix's explanations. - Unprofessional Conduct: During a routine fact-finding call, Phoenix's representative became defensive, evasive, and hostile, refusing to answer basic questions. The adjuster had to de-escalate the call and later confirmed the behavior was unprofessional and unnecessary. - Adjuster's Assessment: Our adjuster, who handles claims nationwide, stated she had never encountered a contractor who failed to perform post-remediation clearance testing. She described Phoenix's approach as "very unusual," their communication as lacking, and their conduct as below industry standards. - Impact: Because Phoenix failed to disclose hazards, denied documented damage, retained photos internally for months, and produced inconsistent records, the insurer was forced to investigate long after the fact--delaying hazard testing and forcing us to reconstruct events ourselves. - Bottom Line -- Phoenix Restoration: 1. Failed to disclose documented mold 2. Denied asbestos damage shown in their own photos 3. Produced contradictory and unreliable records 4. Behaved defensively during basic information-gathering 5. Fell below industry standards, per the insurance adjuster I do not recommend Phoenix Restoration for mitigation or remediation work--especially where mold or asbestos may be present. Homeowners deserve transparency, professionalism, and safety. Feel free to review the transcript and audio file of the communication between Phoenix, myself, and my insurance adjuster: https://turboscribe.ai/transcript/share/6854478632927015031/ji7ufVhCh65uOTjfBF0q5Qe5aAkTT12nkiM-34gOdYA/2025-11-06-call-with-phoenix-250045657

Refer to Google review for more details... They didn't caulk the walling under the shower, creating…read morea massive mold problem. They straight-up lied about the length of the warranty (contradicting what they themselves had already told me) when they found out I was getting independent mold inspections, they refused to answer my questions about it, and they threatened me that they weren't even going to consider coming out to look at the damage they created unless I rescinded my honest review.

Harry was very prompt, clear on his vision of what needed to get done and how to go about it…read moreproperly. I hired him to screen in my porch.. and boy does it look beautiful. Hire him with confidence. Harry is a great guy. **will revisit with photos soon

Really pleased with Harry and his team. Great communication and very pleased with their work. We…read morehad Harry remove an old pergola over our patio and build a covered screened in area. He had to match some very unusual roof angles and he came up with a plan that really made the new structure blend into our house and not look like an odd appendage. While they were here one his men fixed our gate / fence just because. I will update with photos once we get the finishing touches and yard clean up around our new screened in patio. Already enjoyed a night out with a gentle rain.

This your whole team did an excellent job for me for the water remediation in my basement/laundry…read moreroom. I forgot to write the install teams names but they were great; fast, efficient and friendly. Linda was friendly as was her replacement on Wednesday( I'm terrible at remembering names) when checking the moisture levels daily. Jess and Ben were very professional, thorough and friendly during the equipment pick up. Thank you for all your help. If I ever have an extreme problem again I will definitely give you ( Roto Rooter) a call. Have a great weekend!

Called for emergency service. Had to call twice after a two hour wait for a call back to be told…read morethat they had no one to help me. Would have been nice to know that two hours ago. Will never call again.

This is a follow up review to one I posted on here a few weeks back. I had water damage to our…read morenewly renovated basement. My experience with ServPro (at that time) was not a good one. I was given a hefty bill for service that I felt I did not receive and I left a very unpleasant review out here. Fast forward several weeks later and I received a call from the owner, Joe Lillian. He apologized and we had a long discussion about how my experience. He was very polite and very understanding and we worked out the situation and he is mailing me a discount for the services I felt I did not receive. He really went out of his way to make this situation right, and he did. I feel a lot better about ServPro now and I hope I do not ever have to reach out for help again, but if I do, Joe Lillian will get my first phone call! Thanks for caring Joe!

Excellent job on such short notice. Joe really helped us out and we're glad we used Servpro!read more