I cannot sing the praises enough for R& J Services. Ronald is one of the most pleasant businessmen…read moreI have ever worked with. He and his team helped us with our rehab projects. We have worked with countless contractors and Ronald by far was the best communicator. He was transparent and very clean and meticulous with his work. For once I did not feel as though I had to babysit. I knew he not only was taking care of our properties but was Efficient and on time! His pricing is fair and we will definitely be working with them for future projects. Thank you R& J Services for your professionalism in this industry. It is refreshing.

From the owner: We are a full-service, licensed, insured and certified restoration and cleaning company delivering…read morereliable Water, Mold, Fire and Biohazard remediation services 24 hours a day, 7 days a week. Our IICRC-certified technicians will quickly inspect and evaluate any damage and provide a detailed and itemized no-obligation estimate. If necessary, we work with all insurance carriers so you don’t have to, plus, we offer financing options for claims not covered.

If you are one of those unfortunate people out there who happen to own a home and can't call a…read morelandlord to fix your troubles, you tend to rely on certain groups of people to help you out when daily living in your home goes south. Take for instance, a 3-year-old in a 2nd floor bathroom with plenty of toilet paper and a toilet that will not stop running. The power of water is an awesome sight to behold, but when it comes dripping and pouring through your 1st floor ceiling, your shock and awe tends to belong more to the panic variety than wonder and amazement. For those of you who have not had this life experience, I offer these sage bits of experiential wisdom: 1) don't panic, 2) shut off the water, 3) get towels and mops, 4) call a plumber, 5) pray (can't hurt), and 6) call Power Dry. My family was the victim of just such an incident this past week, and needless to say you do feel rather helpless and worried when you see an upstairs bathroom turn into a sequel of "A River Runs Through It". Sooner rather than later, you are going to want to call professionals who can get to scene and help alleviate the moisture problem, for fear of mold setting in. That's where Power Dry comes in. We were fortunate enough to be home when this happened, so the damage was contained fairly readily. Our insurance agent (State Farm) recommended Power Dry, as they were a preferred provider for these types of situations. Although our guys were way over in Missouri on another case at the time we called, they got to our house as quick as possible and were able to start hooking up industrial blowers and dehumidifiers relatively quickly. The whole process probably took just under an hour. They were very methodical and certainly gave the impression that they had seen these situations many times before and knew what to do. The sound of several blowers and dehumidifers can be rather disturbing ... sort of like living on the tarmack at KCI. But you do what you have to do. After 48 hours, they were able to come back and take most of the equipment out, and another 48 hours later we were cleared to have all of the remaining equipment removed. The guys who provided service to us were friendly, knowledgable, and even dealt well with our excited 3-year-old daughter. I don't recommend going out of your way to try and find an excuse to get the Power Dry folks over to your domicile anytime in the foreseeable future, but if you need them, they are a great bunch of guys and ladies to have on your side in a tough situtation. A+++

I have very mixed feelings about Power Dry. We originally hired them for water mitigation after our…read morehome flooded, and that specific team did a great job. Based on that, we hired their restoration department to put our home back together. That was a massive mistake. The restoration process was extremely disorganized. We were promised a project manager to oversee everything, but we had a revolving door of different people. We effectively had to act as our own general contractors, communicating constantly just to ensure the work got done. After the work was finished, the refinished floorboards started lifting. Power Dry dragged their feet for months before coming to look at it, and then completely refused to fix it. They blamed the issue on the 'humidity' in our home--an absurd excuse considering we have lived in this house for 14 years without ever having this issue before. Because they refused to stand behind their work, we withheld our final payment until the floor was fixed. Instead of working with us, they placed a lien on our house. We had to hire an entirely different contractor to fix Power Dry's mistakes. We offered to pay Power Dry the remaining balance minus what we paid another contractor to fix the problem. We ultimately had to hire an attorney to get the situation settled and the lien removed from our property. If you have a flood, their mitigation team is fine. But I would strongly advise against ever using their restoration department.

Patrick was my service guy. He came out late on a Friday afternoon to look at a drain issue in a…read morebathroom sink. I had taken the drain apart but was not able to fix the issue. Patrick was able to fix it in 5 mins. He was a great communicator and very professional. Thanks Again.

aaron was on time, polite , and what was wrong with my faucet. It was a really positive…read moreexperience. He was only here an hour, and I was really glad that someone was able to come out on Christmas Eve. It wasn't a crisis, but a drippy leaky faucet was definitely on my nerves.!

If you are considering Phoenix Restoration for water mitigation or restoration, read this…read morecarefully. Phoenix Restoration performed water mitigation at our home in January 2025 following a sewer backup. What followed was a months-long ordeal involving undisclosed mold, mishandled asbestos issues, contradictory documentation, and unprofessional conduct. The most concerning fact: neither we nor our insurer discovered these issues ourselves. Our insurance adjuster uncovered Phoenix's own internal photos more than nine months later in a portal neither of us had access to. Those photos fundamentally changed the claim. This review is based on documented evidence and a recorded call involving Phoenix, the insurer, and myself. Key Issues: - Undisclosed Mold: Phoenix photographed mold behind drywall in January 2025 but never disclosed it to us or the insurer. The adjuster confirmed there was no mold documentation anywhere in the claim file. When questioned, Phoenix claimed a verbal disclosure but admitted they had no notes, emails, or records to support that claim. - Asbestos Tile Disturbance: Phoenix's own photos show intact asbestos-containing floor tiles before demolition and cracked, chipped, and missing tiles afterward. Despite this visual evidence--even when shown their own photos--Phoenix denied disturbing the tiles. The adjuster stated the photos clearly supported the homeowner's account. Contradictory and Unreliable Documentation: The insurer identified serious inconsistencies, including: - Drying logs with identical timestamps across rooms - Logs inconsistent with Phoenix's claimed site visits - Records appearing to be entered later in bulk - Conflicting timelines and unexplained equipment billing - The adjuster repeatedly noted that the records did not align with Phoenix's explanations. - Unprofessional Conduct: During a routine fact-finding call, Phoenix's representative became defensive, evasive, and hostile, refusing to answer basic questions. The adjuster had to de-escalate the call and later confirmed the behavior was unprofessional and unnecessary. - Adjuster's Assessment: Our adjuster, who handles claims nationwide, stated she had never encountered a contractor who failed to perform post-remediation clearance testing. She described Phoenix's approach as "very unusual," their communication as lacking, and their conduct as below industry standards. - Impact: Because Phoenix failed to disclose hazards, denied documented damage, retained photos internally for months, and produced inconsistent records, the insurer was forced to investigate long after the fact--delaying hazard testing and forcing us to reconstruct events ourselves. - Bottom Line -- Phoenix Restoration: 1. Failed to disclose documented mold 2. Denied asbestos damage shown in their own photos 3. Produced contradictory and unreliable records 4. Behaved defensively during basic information-gathering 5. Fell below industry standards, per the insurance adjuster I do not recommend Phoenix Restoration for mitigation or remediation work--especially where mold or asbestos may be present. Homeowners deserve transparency, professionalism, and safety. Feel free to review the transcript and audio file of the communication between Phoenix, myself, and my insurance adjuster: https://turboscribe.ai/transcript/share/6854478632927015031/ji7ufVhCh65uOTjfBF0q5Qe5aAkTT12nkiM-34gOdYA/2025-11-06-call-with-phoenix-250045657

Refer to Google review for more details... They didn't caulk the walling under the shower, creating…read morea massive mold problem. They straight-up lied about the length of the warranty (contradicting what they themselves had already told me) when they found out I was getting independent mold inspections, they refused to answer my questions about it, and they threatened me that they weren't even going to consider coming out to look at the damage they created unless I rescinded my honest review.

Harry was very prompt, clear on his vision of what needed to get done and how to go about it…read moreproperly. I hired him to screen in my porch.. and boy does it look beautiful. Hire him with confidence. Harry is a great guy. **will revisit with photos soon

I used Harry after the yelp recommendation for a small set of stairs and deck as well as painting a…read morerailing. He was very quick to respond and came over quickly. His pricing was fair and while it came in higher than I agreed to he explained why and it made sense. I would highly recommend him.

This your whole team did an excellent job for me for the water remediation in my basement/laundry…read moreroom. I forgot to write the install teams names but they were great; fast, efficient and friendly. Linda was friendly as was her replacement on Wednesday( I'm terrible at remembering names) when checking the moisture levels daily. Jess and Ben were very professional, thorough and friendly during the equipment pick up. Thank you for all your help. If I ever have an extreme problem again I will definitely give you ( Roto Rooter) a call. Have a great weekend!

Our garbage disposal backed up during dinner on a Friday evening. We were very happy with the…read moreservice of the person who took our call and very happy with the technician who came to do the work. He was very friendly, professional, and competent. We were given a window of 6:30-8:30 pm for the technician to arrive. We weren't told that we had to respond immediately to the text that the technician was on the way. I responded four minutes after getting the text, and the window had closed. As a result, we had to wait until the next morning for service. This wasn't the end of the world, certainly; but that's the one thing I would recommend to Roto Rooter -- tell the customer to look out for the text from dispatch and respond immediately. All in all, we were very happy with the customer service, the dispatcher, and the technician.