Prior to the holidays I needed my upstairs and stair carpet cleaned. I explained that the carpet…read morewas 10 years old and had dog urine odor. Thankfully they were able to schedule me quickly. They first put plastic guards on my woodwork and corners then covered the wood floors. They were so careful and efficient and did the best carpet cleaning I have ever had. Even with its problems it came out looking great. No odor or stains. Thanks to Abe, Dan and Rob for doing such a great work.

They were very professional and up front with the extra charge to deodorize one piece of furniture…read more Even though Kevin was running a bit late he kept me updated on his ETA. The furniture looked awesome and smelled really nice. Kevin also said if after it dried and we noticed some spots he would come back and clean it. I would post pictures if I knew how.

Midlands, AKA JM Construction, rebuilt my deck and barbecue after it was damaged in a fire. They…read moreweren't responsible for the immediate cleanup, but they had to start with a lot of demolition of the old deck, while preserving the substructure and parts that I wanted to retain. The estimator, Ron, worked with me on the initial plan, which ultimately turned out very well. Our project manager did a good job on coordination of labor and materials, but needed some prompting on communication of work schedules. We arrived at a workable solution. I have specific shout outs for two of the carpenters, Antonio and Hector. They are meticulous craftsmen, and did an amazing job of piecing the deck boards together around the original bench supports that extend through deck into concrete footings. Each support had to be templated and then precisely cut into the pricey 20-foot Trex flooring planks. The results are near perfect, down to matching the faux wood grain on the top of the planks. Antonio did most of the framing on the new barbecue island, which required adapting it to the geometry of the original substructure. It turned out better to than the original that was lost in the fire. It is said that a good contractor is one who shows up to work sober and finishes the job. The team at JM is in a league above that, which is why I would recommend them not just to strangers, but also to my friends.

I highly recommend Midlands Restoration for home mitigation. Earlier this year, a bathroom leak…read morecaused damage downstairs. Midlands Restoration handled the mitigation professionally. They arrived on time, identified the root cause, and quickly initiated repairs by removing damaged flooring. Their insurance documentation was excellent. Midlands Restoration worked extremely hard and I was very impressed with their skills, work ethic, and reliable service during the stressful situation. Their direct coordination with my insurance company really helped ease the burden. For any home repair or water mitigation needs, Midlands Restoration has my wholehearted recommendation.

WATCH OUT FOR THIS COMPANY. My experience was unforgivable…read more They did not give me an overall estimate as to what it would cost because they told me the insurance company would cover it minus my deductible. I got two other previous estimates from different companies who each priced it at less than $2000 total therefore I was educated as to what the duties consisted of, how long it would take, and about how much it would cost. This company convinced me that they would absolutely go through my homeowners insurance, therefore me only being out of pocket my deductible. I decided to go with this company. This company started the work, was there maybe three hours, did not do certain duties that other companies explained they would have done, and then left their equipment pumping waste water from under my house into my yard instead of disposing of it properly. As days went by, I never heard or seen of another contractor again from this company. I had to call them to make sure they had not forgotten. They asked me if I would turn their pumps off for them. This should not be the homeowners responsibility. Once the job was complete, I did not even hear from this company for three months. I assumed this was the process of them going through my insurance company. They then come back on their original statement and said "sorry, the insurance will not cover it." It was at this time when they proceeded to send me a bill for a total amount that was more than three times the highest estimate I had gotten before this company said my insurance company would cover it. There is nothing about this company, and this transaction that was professional, communicated, or decent. This is extremely bad business. If anyone else has had this kind of problem with this company, please speak up. This behavior should not be acceptable.

Terrible. Total smoke show and believe they take advantage of insurance companies. Called my wife…read moreand chewed her out for contacting (OUR) insurance company to discuss claim that was really a false claim and we made the insurance company aware. Had a supply line leak in bathroom and paid less to tear out floor, and replace drywall (that didn't need to be removed) and re-tile floor for less than they charged for running fans for three days with our electricity ($4000) Post says SF California but its actually Gilbert SC

I have been working with Rytech of Columbia for 10 plus years. They offer quality service.read more

I would give them 0 stars if I could....Rytech was contracted by my insurance company to do water…read moreremediation, they came out, and placed their equipment in the space, the equipment leaked, they changed it out but it had already damaged my flooring. The technician had seen the damage but didn't acknowledge it until I questioned him. He then immediately tore up the flooring in the middle of my room and told me to claim agains my insurance. Hard NO. I have been trying to get compensation from them for 4 months now with ZERO results. When contacted I'm told the franchise owners and corporate are involved and they'll get back to me soon, then nothing. I'll be filing with BBB next.

Extremely unhappy with their business practices. They caused additional damage while tear out and…read moretreatment phase of water damage area in my house. They broke my fireplace hearth and told me they would fix that portion as part of their own expense. After 3 months of waiting for them to complete repairs, I decided to hire a new contractor and told them I only want them to fix what they broke. At that point, I was informed that per their policy, they are not required to fix what they broke. They then told me that they would give me a quote for them to fix what they broke. I find that quite ridiculous that I should have to pay for the damage they caused.

Servpro did an excellent job of restoring my crawl space after a hot water pipe leak. The floor…read morejoists and subfloor were cleaned of mold and made ready for new insulation to be installed. Not only was I impressed but so was the company that installed the insulation. Servpro was thorough and very professional.

I am extremely disappointed with Paul Davis Restoration of Greater Columbia and how our restoration…read moreprocess has been handled. The initial visit took place on November 13, 2025, with Topher Daniel (Recon Estimator). During that visit, he explained the process and stated he would return once mitigation was complete. My husband notified Topher on November 18, 2025 that mitigation had been completed, and again on November 24, 2025, after we received confirmation from USAA that payment was issued and approval was given for Paul Davis Restoration to begin the restoration process in our home. Since then, communication has been awful. We were understanding and took into consideration that the holidays were approaching, but there was ample time to at least initiate the project or provide clear communication. Multiple areas of our home were affected by the leak, including two bedrooms, the hallway floor and wall, and the bathroom floor. As of now, our toilet is still sitting in the hallway, which speaks volumes about the lack of urgency. Finally, on December 9, 2025, we met with Miles M., Project Manager, to discuss and select flooring. A week later, Miles dropped off two boxes of flooring for the bathroom. During that visit, I asked for a start date and was assured the project would begin the following week (December 21, 2025), with a few days off for the holidays -- which we were completely fine with. However, there has been zero communication since then. Today is January 5, 2026, and no work has been started, no updates provided, and no follow-up communication initiated. If Paul Davis Restoration of Greater Columbia did not have the manpower or staff to complete this job, they should have declined it rather than accepting payment from USAA and leaving our home in this condition. This entire experience has added unnecessary stress to an already difficult situation. I truly hope USAA thinks twice before referring this company again.

Water damage mitigation was done by another bad company . They caused more water damage . When…read morethey turned it over to Paul Davis Restoration in Lexington. I talked with Shawn, then Justin, then Nick and then Chris. No Restoration was ever done. Guess they have project managers but no workers!!!

Top notch service when things are going really wrong. Rainbow Restoration is the company to call.read more

If you have to use these guys, it means that something bad has happened to your house…read more But you could not use a better company to help clean up after the damage. They were very polite, worked with urgency, and very professional about their business. They came into our home, dried up the area with water damage, and cleaned up after they were finished. I would recommend to anyone with water, smoke or fire damage. Thanks everyone for the help when we needed it the most. Charlie Callari