You will be penalized with additional wait time (hour+) and being sent to "medical" if you answer…read morethe questions on the survey honestly. Integrity is punished at CSL, and this needs to change. (And so does the blaring non-stop rap music)

They sit here have you waiting for over an hour as a new donor to even start the processread more

This is NOT United Blood services anymore. This location is a Vitalant blood donation service. They…read morehave the same setup and are for profit. They sell the blood you donate to hospitals and clinics in need of blood. They legitimately do provide life saving blood to people in need as opposed to other plasma places that will sell your blood or blood products to companies that use it to manufacture beauty products. The few times that I went to Vitalant the Phlebotomist caused extensive bruising to my arm at the site of venipuncture. This is from not providing direct pressure to the site after discontinuance of the line. Like I said they are a legit place to donate blood that will actually benefit people in medical need of it.

I give a double every 16 weeks at a mobile set up at my church (FBC of ABQ). The staff are always…read morevery attentive to my needs and friendly. Once in a while I get a little bruise but that is expected.

Today 5/30/26- I had an 8 am appt. I was there on time. As I sat and waited a dude with 2 stars on…read morehis bottom lip came over to the receptionist and she let him know I was waiting to be seen. Instead of taking me right away, this a-hole kneels down and starts talking to the receptionist for 5 fking minutes while I waited, listening to his boring ass story. FINALLY the dbag decides to call me in. By this time I am pissed and can hardly contain my anger. My BP was 200/100 because I was so livid at the blatant disrespect I was shown. He too had an attitude and asked someone else to finish my intake. The nerves. As I was leaving he came to the desk as if he had something to say, so I told him why I was angry. This simple tool had the AUDACITY to say my TONE was disrespectful, and wanted to argue that it wasn't 5 min. WTF? He was the disrespectful one. I don't owe him shit. And it doesn't matter if it was 3 minutes of my time he wasted! He still wasted my damn time. He's supposed to maintain decorum. And he wouldn't have gotten an attitude if he had of been respectful from the beginning and took me right away, instead of making me wait until he finished his dumb ass PRIVATE story. We dont get paid to give blood. Its a completely altruistic gesture to help my community. These employees need to tighten up and give respect to those who are giving their life's blood. My time is important and should be treated as such. I shouldn't have had to wait for him to finish jacking around. He knew I was waiting for him and purposefully ignored me. I don't normally write employees up, but this dude was such a dyk that I was compelled to. Do better.

Vitalant blood brokers on University St. That's right, they make money of of what we generously…read moregive them. Why do we make a reservation? Why does someone take a reservation? Apparantly, for Vitalant, it is not for the reason you and I believe. A month ago I made an appointment with them for a draw on Wednesday at 12 noon. I'm trying to be good and I'm working so I have to keep a schedule. I got there at 12 and noticed that there were three people waiting ahead of me and most of the blood letting chairs were full. Strangely, there was a receptionist and three other women and one man, all employees standing around and talking. I waited 20 minutes and a woman started the preliminary interrogation and finger stick. I told her that I had an appointment reservation, and asked why the delay. She said that they got busy and apologized for the wait. Really? After this I was placed in a chair and waited 12 more minutes for a vampire to show up and start the festivities. By now, I had been there a little over half an hour. I told her that I had an appointment and have to get back to work. For me, a donation only takes 8 minutes. She apologized and said sorry, we got busy. Really? I think she was a supervisor because of the conversations she was having with other employees. I asked her why I had to wait since I had an appointment, and wasn't that the purpose of making a reservaiton? She just smiled and apologized again. (I know, this is starting to sound like a Seinfeld episode, right?) This is nonsense and a bad business model. Donors are trying to help other people. When she stuck me with the needle it hurt a lot and I said so. Again, she just smiled and said, "I'm sorry". Medical workers must say I'm sorry dozens of times a day for one reason or another. It only marginalizes us and It means nothing to them. I told her that when I leave, I'm going to back my car into her car door, but, she is not to worry because I will leave a post-it note on her door that says "I'm sorry". I did not actually do that but I wish I had. She finished and then walked away to talk with three other employees. She did not say that I was done, or tell me what to do next. After waiting for another six minutes to finish her socializing I got up and left. I believe that medical workers in genera have very poor interpersonal skills. They are not emotionally or psychologically prepared to work with customers that demonstrate any boundaries with them. They either freeze-up, or dismiss us. My advice to you concerning interactions with the medical industry in general is to REFUSE TO BE A PATIENT. BE A CUSTOMER AND EXERCISE YOUR AUTONOMY. How come we can't leave zero stars???

I came in a week after my first donation. I had an appointment and showed up a few mins early…read more Waiting about 30mins and then was told do to a small burn I got i week ago that I also had during my first donation that i needed a physical exam. After waiting for about 50mins the lady said I couldn't donate. I'll upload the burn thats smaller than an inch in size. Nothing open, bleeding or infected. Just skin discolored like after a sunburn.

Another time waiting 2 hours to even sit down to donate. Plenty of workers, was in line with about…read more30 people and they had 2 people checking people in... for about 5 minutes. The second person left to the back after checking in 3 people. It seem like this company doesn't care that people have places to go. seems to be strategically set up to have people wait as long as possible before they actually donate. very bad customer service in my opinion. the workers are nice but no one (except the doners) seem to care how long the wait is.

I have been coming to this location for 3 months after switching from CSL Plasma the last 4 years…read more After the 1st month of new donor payment, it feels like a horrible mistake. They are often under-staffed and don't have the right supplies. Twice in the last month they didn't have chloroprep. Once they ran to get it from another location the other time I had to wait 2 days which caused me to miss a $50 bonus. After new donor period the pay is about same if you get 2 donations each week but CSL has a more customer friendly scale, measuring your donations over 5 week period. Half the staff seems new and under-trained so it depends who is working.

This place never has enough staff working! Especially during their busiest times. Lines get out of…read morecontrol quick!

I donated at CSL plasma over a hundred times. When I first started it was a great experience. I got…read morein and donated pretty quickly, never really had any problems. Over time the pay decreased substantially and I noticed that bottled water was no longer made available. My last four or five donations was absolutely horrible. Apparently they reduced the amount of medical tape provided to insure no bloody incidents decreased because out of the last five donations I had two blow outs. I was pouring blood from the needle insertion point and on one occasion the blood ruined a 200 dollar jacket. On my last visit which was only a 45 dollar payment I decided it wasn't enough to risk having blood squirting out of my arm. I was disappointed to say the least.

First time considering donating plasma. I walked in and was helped at the desk immediately. I…read morethought we were off to a great start. After I watched the new doner video I patiently waited in the lobby to be called. I saw 4 people there already so I figured they'd probably take at least a couple hours. All I know is the 3rd hour rolled by and they still hadn't called me. I began to grow upset when I had seen two people walk in as new donors there were sent back to be examined within minutes. I'm very disappointed. 3 hours is ridiculous!

Phlebotomist was fine, but whoever I made the reservation with on the phone canceled my appointment…read morewithout telling me so I sat there in the waiting room for a 45 minutes before one of the staff finally informed me what happened. I had to reschedule and wait another half hour before finally getting my blood drawn. I will be going to a different location next time.

Went to for routine blood work staff was friendly, officiant, and proficient. Was a little worried…read morebecause I had forgotten my insurance card but they had it on file and it wasn't an issue. Oh I didn't feel the prick and the tech nailed the vein first try.

The staff are friendly and blood donation went off fine. My problem is this company shared or sold…read moreall of my personal information to other blood donation companies across multiple states despite that I checked that Zero information was to be shared. Secondly this is a violation of Hippa! What a joke and should be criminally liable. Never never use this company unless you're ok with your health information being sent out to anyone and everyone. I get no less than 10 calls a week from other facilities not even in NM since I gave blood to this company. So for 58 years i have never ever received a call from a blood donation facility and now I get 10 a week from 8 different facilities in 3 different states starting within a week of visiting your facility?????? Hmmmm. Must be just a coincidence, oh ok ....I really dont care what your policy says....obviously it's BS! 58 years - nothing!

Best place to give blood. Lawrence was awesome. Lawrence always makes me feel welcomed! He is…read morealways smiling and professional. Lawrence answers my questions. Awesome person.