First a big thank you to Lovelace case management for getting me in here. I am 66 AND worked in…read morehealthcare admin last position as a division CFO for a company called Continental Rehab Systems which merged with Healthsouth. I am probably one of the most sympathetic people to the difficulties of the industry. After a broken femur in my hip I was transferred from Lovelace to Advanced. First note was started by Physical Therapists. And is a beautiful facility which is saying a lot because in my last job we opened 3 new facilities in different western states. So I have seen new facilities and have also seen SNF's aka skilled nursing facilities. There is a reason Ron Bell the "attorney" always talks about them The staff is really good specially the therapists, OT's and PT's. Kind knowledgeable and they listen. The nursing staff is mostly good and especially the day nurses. As with ANY hospital the doc may have one opinion, the nurses another, the therapists another and the PA's and NP's another. This is called healthcare and it is just getting worse with all the government issues. I pray they are not too adversely affected by the inevitable government cuts. Also you HAVE to advocate for yourself and your loved ones if it is them who are here. Believe it or not docs and clinical staff are human. And unless YOU (like me) are the patient you truly have no idea what the patient is feeling and going through. I have been very verbal about my concerns and there have been issues but the staff listened. Did they always agree, no. Were we able to come to mutually acceptable conclusions, pretty much every situation. If you sit back and bitch quietly it only affects your mental health. And note I have a mother in law who does this at the facility she is at in CA. If you don't like the current healthcare situation (don't even get me started on Optum) read, talk to your NM reps, read about what is going on with the government and best go into the industry. Albuquerque is woefully understaffed. At every facility. Compared to when I was in healthcare the demands and hours are much crazier. So unless you speak up don't complain. I am still at facility and am very happy to be here. Will update post discharge.

My grandmother was recovering from broken ribs and needed assistance getting out of bed to…read morebathroom. They left her for 2 hours on two separate occasions. She made a mess of her self. Also they didn't give her pain medications for 8 hours when she needed it. I worked here as an LPN 12 years ago. I wouldn't recommend. I was very disappointed when I worked there at their patient safety standards. And now I'm even more so. The facility looks very nice and home-y. But I remember the med carts always missing the medications some patients needed. And techs I worked with were not great at that time. Patients had a lot of neglect. They need more techs or nurses there. Too cheap to hire more? As an RN of 14 years with an advanced practice degree I am extremely extremely dissatisfied with the company's inability to prioritize patient safety.

I went to Pres for my pre-op for my total knee replacement surgery in a few weeks. This hospital is…read moreclean and well run, and the nurses and staff made me feel well taken care of. And they have a Starbucks!

I had a telehealth visit in January for which they suggested going into a clinic and did not render…read moreany services. I was billed for this and as a former telehealth provider myself, I find this unethical.

Horrendous care. I'm alive, that's the bare minimum. Inaccurate descriptions on my medical records,…read morenegligent care in quite a few aspects, not to mention the billing department must be a bunch of middle schoolers. When I finally got a hold of them months later, I asked them to change my phone number and address. The bills (that shouldn't even exist) are still being sent to my old address, across the country. Now they're emailing saying my bill is due immediately. I've given my insurance information multiple times and I don't see any attempt from them to bill my insurance.

Dr. Roth and UNMH CEO Kate Becker were quick to suggest that they needed to hold the line on…read moresalaries for the folks on the front line, but they seemed to have a different set of criteria when it came to deciding how much money is available for their colleagues higher in the UNM food chain. For example, during collective bargaining negotiations when Roth, Becker and the Board of Regents fought an effort to provide hospital employees a 7.2% raise, Becker received a $65,000 'performance' bonus from Roth, and soon after the negotiations were completed with the rank and file employees (holding a large number of the support staff to a 3.5% raise, and all others between 3.5% and 5%), Roth approved another $65,000 boost to Becker. Those two 'performance' bonuses totaled $130,000 for her first year - that is in addition to her base salary of $620,000/year. Oh, and that base was also boosted another $12,000 to $632,000, because she is entitled to get the percentage that all the rank and file employees get. Also getting a big raise was Ryan Randall, Director of labor negotiations for UNMH - he received a 15% raise, totaling about $21,500. Likely Randall's bosses, Roth and Becker, were pleased with him keeping those 1,270 employees under $15/hour.

Medically, I have had excellent experiences here. However, on the bureaucratic side of things it…read moreis a nightmare. From scheduling to check in and anything related, it is difficult and slow, with long wait times for initial appointments and hard to even reach them by phone.

I have been a patient of UNM Hospital, and their various clinics since 2019, when my medical care…read morecoordinator with BCBS/NM began transferring my services over. From the beginning, there were red flags, but I wasn't in a place that I could necessarily do a lot about it. Again I had a medical care coordinator who kinda' was doing their job, and was working on getting my services "under one roof" so that I had a chance at a diagnosis... I was dealing with a list of symptoms, sudden onset of vision change, Chorioretinitis, uveitis, a personality change, treatment resistant depression, rapid onset of systemic pain, severe joint pain, sudden fatigue and weakness - when I was an elite athlete 12 years ago - continuing decline in my lung health unrelated to my being a former smoker, systemic muscle spasms, granulomas in my lungs and liver (although they didn't find those liver granulomas until 2024, and still won't acknowledge them,) spikes in bilirubin, night sweats, insomnia, random fevers, cold intolerance, nodules in my lungs (again, they never followed up on either the granulomas or nodules.) I came to UNM with a few issues. Seeking a solution/cause instead of an excuse and drugs. I didn't get the handful of drugs because I charted the drugs they give people (benzos, opioids, and similar) as allergies. They stopped giving me excuses when I questioned and challenged them with current research. They also didn't give me a solution. I've now got pulmonary fibrosis and bronchiectasis. Pulmonary didn't want to chart the PF, and has still refused to chart the bronchiectasis. As far as what caused it all... well I now know, but that doesn't change the fact that I'm now dying, when I could have been treated for years before it progressed to this point. A read of my chart, one single medical professional taking the time to actually read my chart, symptoms, review blood work (contemporary and historic,) and cross with my images would have said: this is such a textbook case is sarcoidosis that we can actually validate the textbook with it. But, no one actually cared to do their job that much. The pictures: UNM was breached, multiple times. They haven't publicly owned multiple breaches, and failed to report them under HIPAA's breach reporting. I am/was a cybersecurity engineer. In order to access their network, you need a few things: access to the IP address schemes, the MAC address associated with an IP address, and access to a computer to pull either login token or login keys from. That can be done in under 1 minute with a rubber ducky. I was left alone with the terminal pictured for over 1/2 an hour. And I was carrying a laptop. Going to UNM is like getting a consult by Dr Josef Mengele, a second opinion from RFK Jr., and then treated by Dr Kevorkian... the difference is UNM kills you more cruelty, with less medical knowledge, and much more slowly, than the 3 mentioned.

Our son was treated here after the initial evaluation was confirmed of a broken femur. The hospital…read morehad a team in and providing a treatment plan rather quickly. They explained that due to the severity of the break, they would have to conduct surgery to reconnect the bone. They gave two options beginning with the hope of less invasive, flexi-nails, which would provide the needed implant to allow healing but less likely to impact the long term growth of the femur. The second option provided was not as child growth friendly, plates and screws. The team advised they would have to wait on conducting the surgery until morning, with an outlook to release the following evening. The team then went right to work on a temporary setting of the leg in a soft cast until surgery. They provided comfort care from that point until the time for surgery. Upon surgery time our son was brought back in an immobilizer brace and advised they were able to conduct the less invasive procedure. Our son received minimal wounds which was a huge relief on our part. We were very happy with the quick and helpful response of our sons team and he is already doing so much better with little to no pain a week later. Just waiting on his one month follow up appointment.

I had the unfortunate experience of having to rush your child to the ER. My 5 month old was having…read moreissues breathing so luckily we were near this children's hospital to get care. I wish I could breakdown this review into areas such as the doctors, nurses, admin, and the hospital itself. So I will do this in the body of this review. When we checked in and they triaged my son they immediately brought him back. After further work up they decided to admit him. After admitting him they found us a room. When he wasn't responding to treatment they came by and explained why he needed to go to the PICU. For the most part we dealt with nurses and residents and some times the attending came by. For the most part, the nurses were awesome and some were so-so. But overall the staff seemed attentive and handled the needs of my son well. Most parents will want to have the full attention of everyone there because that is your kid. But I work in healthcare so I have some degree of reasoning to know they do the best they can. So overall I give them a 4. I would give them a 5 but there was one thing that bothered me immensely. The family bathroom in the PICU was dirty the entire time we were there. For 3 days the trash was never emptied, the floor looks dirty with the same spots on the floor so I know it wasn't mopped. Ratings Nurses 5 stars Doctors 4 stars Staff 4.5 stars Hospital 3 stars

The recently opened University of New Mexico Adult Emergency unit and Critical Care Tower is a huge…read moreimprovement over the previous emergency room. One thing that really struck me was the security. We had to stop and be wanded and have all of our belongings searched before we were allowed to enter the waiting room and patient check-in area. It feels good knowing there are no weapons in the area and that everyone has been checked. Don't forget to leave your pepper spray in the car. There was an individual who was just kind of hanging out, laying down on one of the chairs. Security came to move him along and before long, there were 6 to 7 officers surrounding the individual who was refusing to leave. They were able to diffuse the situation and remove the gentleman without violence or harm. I was extremely impressed with the security in this new emergency unit and the professionalism of the officers. Another great feature is the mobile triage unit. In the waiting room, folks are triaged without having to get up from their chairs. Of course this is extremely helpful for people with mobility issues and the team was expeditious and professional. Another great feature are the private consultation cubbies that they have in the waiting room. The providers can come out and meet confidentially with the patient's family without having everyone in the waiting room listening. A super way to protect HIPAA. The visitor check-in staff were clear, kind, and personable, even with people who are not particularly kind to them. I felt like they actually cared about me and my family, which was really nice for a change. They also seemed to know who we were when I went back up to see if we could go back yet. I was really surprised because it had been an hour or so and many people had rolled through, but they knew right away that we were already checked in and able to go back to visit my family member. Each family is escorted to their family members' room in the back so there aren't people wandering around which again ensures greater security. My family member received exceptional care in the new emergency unit. He had Level 2 Trauma and was assessed quickly with myriad tests and imaging studies completed. We arrived at the hospital around 8 PM in the evening and after making sure my family member was being taken care of we left and were called at 4am to come to pick him up. This is remarkable considering many people, including me, have noted waiting upwards of 15 hours in the old UNMH emergency room. We were seen and my family member treated and released within eight hours! This was simply astounding to me, given how long it usually takes to be taken care of in an emergency room. The staff in the emergency unit were professional, kind, and forthcoming with information when they had it. This included a nurse and an x-ray tech with whom we interacted directly. Also, when we were trying to figure out where to go, a really nice staff member from the hospital (possibly a nurse or tech), who was taking his dinner break, kindly walked us to where we needed to go. Even when I tried to wave him off because I wanted him to eat his dinner while it was hot, he still proceeded further to make sure that we got to the right location quickly. He was also incredibly personable and kind. I feel that my family member received top-notch care by an experienced and professional team of individuals who worked together well to care of, not only my family member, but me and my other family member. At this point, I am happy to highly recommend the new University of New Mexico Hospital, emergency department and critical care tower. You can drop patients off at the Yale exit for the adult emergency unit. The pediatric emergency unit is a separate entrance and another location (see a map of UNMH online before you go). I don't have details on that since I haven't used it. I'm sorry, but I did not take pictures of the emergency department or waiting area in order to comply with HIPAA and to show general consideration for those in the waiting room. I hope you never need to go there, but if you do, you'll definitely be in good hands.

The entire staff in the critical care tower are top notch, their leval of professionalism, caring,…read moreand attentiveness to the patient and family are by far the best I've ever experienced. We were particularly impressed with Dr Sim, who helped us with the hard decisions. At no time did we ever think that they needed more staff on duty. the facility itself was designed and maintained better than any hostpital I've been to.

Someone sent me an online article entitled, "The Hunger to Heal." The article addresses how UNM…read morepsychiatry deals with recovery from eating disorders. My granddaughter, a very young patient who presented to UNM with an eating disorder, received care that was inappropriate for her condition. My family is not even sure there was any communication with the section of phychiatry at UNM that regularly addresses these issues. In fact, it appeared to our family that an effort by some members of the staff to, at least under the surface, focus suspicion on the parents as the causen of the condition appeared to be UNM's primary goal. Luckily, her parents were aware enough to find an eating disorder clinic in San Diego, UCSD, that was able to correctly address my granddaughter's problem. At least UNM eventually did recommend the clinic in San Diego, so if this had been the end of the story, I certainly would not have tendered this review. My granddaughter has progressed and is nearing the end of her therapy in San Diego. The staff in San Diego recommended a psychiatrist at UNM who could continue therapy locally. My granddaughter's parents have repeatedly called the center at UNM in an attempt to open a dialogue with a specific psychiatrist. Unfortunately there has been ABSOLUTELY NO RESPONSE to any request for consultation...NOTHING...and the child's release is coming within the next two weeks. I am aware that psychiatric staff at such a clinic can be very busy. I understand, having spent half of my years working within the medical system; however, there is no excuse for my family receiving no call-backs, not even from the physician's nurse. In essence, I perceive "The Hunger to Heal" as being just a phrase, not a true description, just plain PR. I am not impressed at all.