They had a promotion package that started with a trial visit. I saw visible results with the machine they used for the trial. I signed up for the package and when I went for my first appointment, I used an entirely different machine and said that it was an upgraded treatment. I saw no results from it. I made the next appointment and said I wanted to have the first machine that they did for the promo treatment. I showed up for my appointment and they said that machine was being used in another room. So I got a facial instead, which basically felt rushed and they just put a few masks on. I made my next appointment and made it very clear that I wanted the same machine that I got for the promo. But again when I showed up, the original machine was not available and they used an older model, but it was too strong for faces so they just used it on my neck and put a red light mask on my face for a minute. I made another appointment, I asked for my original aesthetician, I told her that I ONLY wanted an appointment with the original machine so that I could get the exact same treatment that I got for the promo. Again I showed up and they said the original machine was broken and they could do just my neck again if I wanted. I said no I left work to come there and had a lot of work to do so I would skip it. I told them I thought it was time to just get my money back and call it a day. They said they would get that machine fixed and they would have the managers call me that evening. The manager called me and tried to convince me that it was the same machine only better, but they clearly were totally different. That manager put me on hold and gave me a second manager who argued with me, was extremely rude, dismissive and had no interest in listening to what I was trying to tell her! Again, I asked for my money back. The package series was $2400, she said that then they would have to charge each treatment at the full price and I would probably get less than $500 and that I was actually not entitled to get any of my money back. She said she would have to talk to the owner however, the owner was stranded in Isreal and she didn't know when he could get back and they could not communicate with him while he was in Israel..
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