I recently had my very first donation experience at this location. I was nervous since I didn't know what to expect. When you walk in, I checked in and sat for my screening where they checked my weight, took my pic, verified my identity and did a quick prick to test my blood. Afterwards, I did a questionnaire which took about 15 min. You also will meet with a medical specialist to do a quick physical to make sure you're in good healthy to proceed. The staff was very INFORMATIVE and polite. They made me feel at ease and comfortable during the entire process. The donation part itself took me about one hour from start to finish. I personally thought it was an uncomfortable process having the blood drained out of you. I had a few moments where I felt quesy but made it through. The facility itself was very cleans and busy. It was packed. My first appointment took 4 hours! So make sure you set aside time. I'm sure your second one will be better. But expect to wait since many people will be there. Trying to make two appointments in one week as they recommend is nearly impossible. Slots fill up fast so make sure you get on it. read more

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This place is a joke. It's SO over scheduled/understaffed that you should figure four hours for a donation (at least). First there's a huge line to check in. Then, AFTER that, there's ANOTHER huge line just to wait for an open chair. Don't believe me???? Here's a photo from MIDWAY through the first line!!!! I'm back the next day. Another 3 hour wait. I'll just keep adding and adding photos until things improve here. It feels like NO ONE is listening. read more

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The place and staff itself is good. I made an appointment and still had to wait over an hour to get checked in because so many people in line and then another hour to donate the plasma so it was almost a 2.5 hr appointment. Im guessing a lot of people are there for the money but I just wanted to donate. Maybe they should have an express line for people who don't want any compensation and are there just to donate. I want to donate to help people's lives but I'm not going to unnecessarily spend almost 3 hrs to do it. Anyways I get why people come here to donate but it was just too long of a time commitment read more

The people are very friendly. I've never had a bad encounter and I feel they are very informative. The place is also clean. The reason why I'm giving it 3 stars is due to the center always overbooking appointments. Between the donation process and also waiting in numerous lines, I've never been out of there in under 2 hours. Last visit the temperature machine said some crazy temp and I wound up having to wait an additional 35 minutes for them to recheck my temp. The girl was nice about it when she came back from her break and realized that nobody had called me back up again, but it still sucked. That visit was 3 hours long. If they managed appointments more efficiently and they actually meant something, I'd give this place another star. read more

Poorly designed, employee's appearance exhausted. No help at check-in. All employees have no idea what they're doing and no communication between them. This location nurse appears to coming off weekend bender. He appears hung over and rough looking. Many more things running out of space. Score at 1.5 stars. read more

Exceptional people and service at this location! The line to attend my physical appointment was uncharacteristically delayed by extenuating circumstances and my time was thoughtfully address AND financially compensated for by the lead technician, Aaron. At my postponed appointment the new nurse was so astute and professional. I felt cared about. For my donation, I had the sweetest lab technician! We enjoyed a such a nice e conversation while initiating the draw that I barely felt the needle pierce my skin! Elise was warm, professional, and punctual. I will give Biolife at the Aurora location 5 stars and I don't know why others have had such unnerving experiences. read more

Don't donate at this location. Appointment times are not reinforced. I had a 6:45p appointment, was given wrong information as far as where to wait for vitals. Waited over 40 mins just to be checked in and it wasn't until I went and spoke to a front desk girl and then was still out in the back of the line even after the team knew I had been overlooked. Even when I addressed my concerns it just seemed like I was the inconvenience. Sorry I showed up on time and your team failed to provide the appropriate care. I'll be better next time and just show up and expect care whenever if that's how your team functions read more

I just had an appointment at 12:5 scheduled and I arrived to all the staff busy and preoccupied. No one came to check me in at the front desk and I sat down in the chair designated as the waiting area. 30 minutes later someone began checking in individuals that arrived after me. I joined the line and was told I had not been waiting an no one saw me arrive. The building is one open space so everyone saw me present. The lies and unprofessionalism is sick. Don't go here. Check your cameras and see how many ppl entered your facility waiting for your staff to help them. read more

Eh... that's all you need to know and that's all you have to know. That's how I felt when walking in there. Attitudes everywhere. Very unprofessional and disappointing in every way possible. These guys are a no-go read more

not good, long wait times, long wait times, demeaning staff in many cases, not health care

Depending on Location and staffing you could be waiting up to an hour even with a scheduled appointment.

Forst three appointments went fine. Then I was told I had a test result come back bad and they would call me. no called them back every day for a week trying to get some information. Finally got a package in the mail saying that I had an STD. Been with the same man for 30 years and neither one of us are sick. He still donates . call back the next day verifying I received my package said yes needed to know who I could talk to about retesting since there was an obvious mixup. Got a an hour later from a nurse saying I have been cleared and I could come in the next day for a donation. Drove the 45 minutes up to do my donation and was told that I should never have been told that I could donate as a doctor had not reviewed my test results. They have a bad testing lab which is now putting me outside of my ability to get the better payment for donation and the management (other than Elise) at this location just seemed to not care. If you have no issues, just be aware you will spend up to three hours for a donation, read more

I wish I could give this place zero stars. Fact is, the employees are unprofessional and give you an attitude. Not to mention, these employees didn't tell me about the medical exam before donating. I'm not going there again. read more

I will not longer donate here due to a very frustrating experience overall at this location. Poor communication from the center, and quality management ("QM") regarding addressing issues that are for the non-average person. The right hand doesn't know what the left hand is doing with this business. A nurse will call and say "you're eligible to donate," and the app and an email will tell you the same, but then you arrive and are told by a different nurse that QM says you're not eligible. Most of the staff are professional and courteous. Nurses Donna and Jamie genuinely try to help and are friendly. If you have ANY kind of health issue, such as sensory processing disorder ("SPD") or anxiety that causes your pulse to be above 100 (BioLife's limit), no staff person knows what SPD is and QM makes zero accommodations. Also, people talk loudly on their phones (clients) all the time and the lines are often long. read more

Thorough health screening and easy appointment scheduling. Despite being short-staffed they manage the patients that go here really well. They stay true to their word in regard to promotions. They provide very friendly care and always answer any questions I have while donating. read more

BioLife Plasma Services - Blood & Plasma Donation Centers Near Me - Aurora, Colorado

This was a total dumpster fire of an operational process. Your appointment time means absolutely nothing and you're going to spend at least 4 to 7 hours trying to get through the process. Total waste of time, total disrespect for your time. Not worth the time or the money in the slightest. This was my experience today and it was my friends experience a few months ago. After wasting five hours there we both left knowing that we still had hours ahead of us. read more

This establishment is very unprofessional, especially the nurses! Also, online profile doesn't update according to their systems so you may waste a trip and not even be able to donate. read more

Not worth your time. Twice now I have had to wait an hr even before starting donation. CSL is much more organized and efficient.

Just the worst. I thought CSL was bad but it doesnt even hold a candle to this shit show. I have been to this location 4 times during this past month and have been allowed to donate exactly once. Don't waste your time. read more

Ive started my journey with donating and making a lil extra cash. First time takes a few hours so prepare for that. the second time was an hr and half for me. Everyone has been so nice and patient with everyone. They all are working very hard. Make sure to bring a blanky or something warm you will get cold. read more

Sidney/Sydney is an extraordinarily unprofessional manager of this location. Her inability to properly communicate with professionalism in response to my allergy which prohibits me from drinking the Powerade/Gatorade they provide was absolutely atrocious. Beverly, however was helpful but unfortunately could not make up for the absolute treacherous experience I had with the manager. read more

I donated today a 220 pound male in great health and only received $50 for my donation. After being alluded to being compensated $105 for the days donation. $70-$80 per donation is ok.... Fine even but $50 no thank you absolutely insane also I had tried going back multiple times they would only except a flyer which they said they sent via mail as proof of address and believe me they never sent it. So really $50 for today's donation doesn't even cover the gas I had to spend on going to the office and try and resolving this multiple times. I'm prolly sure everyone knows the idea of this place having a phone number is at best "A JOKE" and I'd say that is being to gracious honestly. But I'll never donate here again. No way and no thank you. read more

I did plasma yesterday and waking up this morning i noticed a huge bruise where the needle was it felt super uncomfortable, but thought it was fine cause i didnt go for a couple months and wasnt used to it. read more

BioLife Plasma Services - bruise - Blood & Plasma Donation Centers Near Me - Aurora, Colorado

The place is still good, but does have problems with wait times. I been waiting avg time of 40 to a hour long just to get poked. This happens even in the early morning. I tried to move my time around to speed up my wait, but at no avail. I wish they hire more people or schedule more doing the day. It feels like they reduce the open hours without increase the staff. read more

STAY AWAY!! If you value your sanity and time, then STAY AWAY from this place. I have driven over there FOUR times (90 minutes round trip, plus about another 30 minutes or so of sitting there waiting to talk to someone each time) because the people there can't give consistent, complete information about the ability to donate. Not that their policies changed or anything of that sort... It's just that the staff there is incompetent, with the so-called 'Manager' there not knowing the policies of his own facility. Ditto for the nurses - you'll get conflicting info, depending upon which nurse you're talking to. One of the phlebotomists there was like, "Yeah, come back another time and talk to a different nurse and you'll likely get a different response. They promise all kinds of money and their promos indicate that they 'REALY' need your plasma... but their professionalism and common courtesy to communicate with people who are TRYING to do so is pathetic and NOT WORTH THE EFFORT. In short, don't ever expect to have phone calls or emails returned, and don't ever expect that your appointment time means a DAMN thing. read more

If you respect your time, avoid this center. Let's start with their scheduling program. It took a couple months of checking whenever I thought of it to be able to get an appointment. Then, after finally getting scheduled, the morning of the appointment, I received a call from their team explaining that something went wrong on their side so they had to reschedule me and guess what, they had no extra visibility, despite having made the error on their end. On arrival, they had computer issues with having added a letter to my name in their system, which meant multiple tries, while they had to stop to greet every person who came in. But hey, we all know who has the power in this relationship, so we put up with our time being wasted. So, after reading their intentionally convoluted donor questionnaire (per the nurse that I later was disqualified by, they regularly change the questions to make sure people are reading the statements fully, but asking if I have questions (no) about a statement that I should be agreeing to (yes), makes very little sense), which includes questions I have never been asked in a plasma center, I got to move over to the hallway to wait for a nurse. Now let me say I have donated plasma for 23 years at this point and have never had any one defer me. I have discussed my health with my primary care physician, and not only was he ok with me donating plasma, but has encouraged it. But this center, with the excuse that they care more about the donor's health then other centers (and therefor know better then both me and my doctor who knows quite a bit about my health and every test result I have ever had), permanently deferred me. So the plus is that I only wasted an hour or so of my life (other then transit time etc). Management was apathetic that their scheduling app was wasting client's time, that they know better then my doctor, and that much of my day was wasted. So, I guess I am glad that I was deferred and I will actively suggest that people look at other centers (such as OctaPharma who from my experience was a bit quicker and they don't try to know better then my doctor. read more

Initially positive experience, then quality control found 2 questions on a form my medical provider answered that were not acceptable. From there it really got bad..There was all kinds of administration problems in my case. And I think this was unfair to me. Even very unfair. I believe that they do their best to run a professional business . And I would say probably for the most part do a really good job. But in my situation, it just did not go well at all. And, they are not answering their phones at all in this last week or more. Even a nurse admitted that no no one will answer. That was very frustrating when I was trying to get the fax over to my health clinic to get it properly filled out with me there. Just really frustrating , disappointing, and unpleasant, overall. read more

Very upset been three times two bad one good that not a good average first time two arms 5 hrs second time perfect third time totally bad experience then a leader Tek by the name Dyson tried to make me feel like it was my fault the neadle went in wrong and I back bled then said if it happened again I would be banned for 10 week and I fail to see how that was my fault for the damage they do so with all respect little boy Dyson learn costumer service skills it's real people that go to donate that give you a job you ruined it for me and I can live without chump change so I won't be back to chance my arms to unskilled teks lol to all read more

This is the first time ever leaving a review for anything. I checked in really fast but it took them an hour to finally get me on a table. the person said my pulse was high (1 number over acceptable) and told me to wait 5-10 mins. 45 mins later when that person was asked to go on a break and that another person would help me, THAT PERSON HAD TO RETURN FROM THEIR BREAK TO HELP ME. They all would rather gab off to the side than help people efficiently. Plus their promo deals fade off and they only pay $40 for a donation? Where's that in the fine print? Some people sadly due to the awful job market and economy have to rely on this as extra income. It feels like you get Screwed regardless coming here. Just Pissed off about all of this! read more

I called to ask a question and the girl who answered had major attitude towards the end. I was asking since I didn't get to fully donate the other day, if I could come in and she ignored everything and just kept telling me the system wouldn't allow her to schedule me but I asked if I could come and get my hematoma checked... she just kept asking if the hematoma had disappeared and just saying the same thing over and over again... I then mentioned that it's okay and I already had gone and made an appointment for Thursday and she said, "yea, well good luck to you." And hung up without even asking if I had anything else to ask her... definitely don't want to donate or even work with her in person or over the phone again. read more

Overall this a great facility but wait times are increasing. I get there various reasons for that, but waiting in the chair for 30 minutes once your finished before someone comes to disconnect you is a little much. read more

Very good location. Needle insertions are quick and easy. Can be very crowded and may have to wait a little longer to get a chair than when you scheduled your appointment. But overall good experience read more

Most unprofessional staff , I have encountered. older very hard to understand, professional want to be.. it was as professional as the East side of Denver plasma center, deserves . place always empty, and workers have an attitude. it was waist of time .. read more

This may be the worst-ran business that I've ever encountered. Their website doesn't schedule appointments for less than 2-3 weeks out. So I tried calling to ask if that was correct, and they never answered. Called them probably 10 times on different days, at different times, also with no answer. Left 2 voicemails, and they never called back. Most other plasma places accept walk-ins, so I figured I would give that a try. Had to spend like 2 hours on busses, just for them to say they don't accept walk-ins and would have to schedule something in advance. They got me in like 10 days later, which is admittedly better than 3 weeks, but still doesn't seem very accommodating for somebody who wants to take your blood. So I wait the 10 days, and hop back on the bus to go back in today for the appointment they made me make. Come to find out they canceled my appointment, and didn't even bother to tell me until I got there. They said it was due to a "nurse shortage," which I don't understand. Where'd they go? Did Thanos pull a snap to make all the nurses just disappear? Probably not, I would guess that the horrible way this business is ran probably affects their employees too, and they just quit. Which is further backed up if you search the employee reviews where they complain about being overworked and understaffed. That is not a shortage, it is just you not taking care of your employees OR customers. They should be ashamed at their lack of customer service. I will never try through biolife again, and I would suggest you look into other options as well, before they waste weeks of your time. read more

Read before you waste your time. I'm a returning donation customer and it's been a few years since I've donated and needed some quick money to support myself until I start a new job. unfortunately, I had to schedule a physical and was a week and a half out until I was able to get in. Upon my appointment, I was asked about medications that I am on and provided everything that they needed to know, at the end of my appointment, I was told that my doctor needs to authorize the donation before I am approved to donate. They said they would fax the information to my doctor, I gave my doctors office a heads up so that we didn't run into further delays on donating and getting the extra money I needed desperately. Two days later, BioLife called to tell me they are having problems with getting a fax to go through, I notified my doctors office and they confirmed that all of their fax machines and numbers are working fine and provided a couple other numbers that I passed along to Biolife to try. They said they couldn't get though on any of them, I had to drive back down to their location and was notified that they have a technical issues that IT is looking into and will try again after it's fixed. Later that evening, somebody called from Biolife and said they are not able to fax to the several numbers I provided and was not aware of their fax machine being the problem and IT was to fix it, the person I talked to was Not aware and couldn't care less.. There's a total lack of communication in this office, I once again, on almost an empty tank and needing this to work, went back to BioLife and created PDF files on my IPad and was able to send this over without a hitch, my doctor and I spoke and they faxed everything back, but listed a medication that I am not taking, so I was declined for donation. This is by far the biggest waste of time and money I did not have to get nowhere with this group of mishaps, a couple of the ladies were nice that helped my get through, but the initial doctor was a complete quack. beware, there's other places in town that will do a much better job then this circus of clowns and now I'm broke again and living on the streets. Thank you, BioLife! I will forever tell everyone I encounter about your unprofessional, un-willing, lack of computer skills location evertime I get a chance read more

I signed up 3 weeks ago and have been trying to make an appointment ever since. I've called multiple times and left a message for a call back with no response. I went in today and was treated like I was an inconvenience. It's really sad that these people make it so hard for people to donate. Please don't go here. Find another place to donate. read more

although this place is a little slow sometimes the staff is honestly really kind and they always seem to be trying their best. everyone always seems happy even though they're getting their butts kicked. there are a few specific people i wish i could remember names but shoutout to the ones always making everyone comfortable and workers on the floor on a roll getting people in and out! read more

I've been coming here twice a week for over a year and mostly positive experiences and I'm also difficult to poke. The phlibotomist that poked me last time was in a hurry and and very unprofessional. I wish I could remember her name because it was just her not the entire staff. Because of her inpatients I can't return for 52 days, I called to speak with manager but no response. O guess I will just blast this place on every review site I can because they just don't care about us in any way. I hate doing this but it's crazy that she was so unprofessional without any consequences just talking constantly into her little radio and giggling. read more

Do not donate here!!!!!!! Drove an hour in traffic to be turned away because my pulse was 3 points too high. Wouldn't let me wait and calm down to lower it! read more

I give the management and staff a lot of credit! They have to follow certain guidelines and do not get to decide wether those lines can be crossed. People need to stop complaining about everything that doesn't go their way. Donate, and be kind to those who are helping you. It doesn't benefit them to turn you away! Good job BioLife employees, you deserve alot of credit for putting up with people that are rude!! read more