Needed emergency assistance and the receptionist was not helpful…read more She didn't provide a solution. And they asked me to call back a second time to receive this information. Luckily, another practice who couldn't take me provided some other practices that they work with if they can accommodate patients.

Lisa was awesome at cleaning and Dr Hubbard was very nice in explaining everything that I needed…read more The staff was also exceptionally nice and professional.

If I could give this corrupt establishment 0 stars I would. The customer service at this job is…read moresubpar to say the least. They complete insurance fraud all the time and they surprise bill you without any conversation before sending a bill. Do yourself a favor do not ever establish at this corrupt office

So I tried to sign on as a new pt... Is it possible for all accepted insurance to be out of network…read moreand for you to charge $300-400 for consultation/ X-ray .... This doesn't even cover cleaning. What is going on?!

I went to Belen Dental had xrays and they told me how much work I needed to have to include crowns,…read morefillings removed and replaced. I needed some type of power washing of my teeth because they were in which 'horrible' shape. When I left they contacted my insurance and insurance didn't feel any of that was needed. I went to Dr. Tardugno's office and they said I needed nothing of what Belen's stayed I Had to have. Don't go there.

Very unprofessional and unethical. I learned about this office while volunteering for a community…read moreevent. I needed a teeth cleaning so I decided to have it done at their office. They offered to whiten my teeth at a discounted price. I only wanted my bottom teeth whitened. I paid in full at the time of the visit. After a year, they sent me a bill for 300 dollars. The bill did not have summary charges. I called the office to request the itemized bill and they refused to send me one. They told me if I don't pay this made up amount that they will send me to collection. It makes me wonder how many people have they scammed over. Shame on you and everyone involved in this scam. I have taken legal action against them. If you do decide to go to this office I urge you to save all your paperwork.

I'm totally disappointed with my care at Dr. Rabice's office at 1450 Genesee St. Utica, NY. I was…read morein several weeks ago as a new customer. There 1st appointment is only exrays. Therefore, I booked a 2nd appointment... which was today, at 7:20 am on August 13, 2025. 1st of all... I called to say I may be a few minutes late. "Well, she paused. "Will you still take me?" The receptionist, tben responded with, "As long as you are not more than 10 minutes late." I arrived 8.5 minutes late. I walked in with 3 women behind the counter, not one looked up to smile or greet me. I stood quietly there at the open reception window. Finally one just looked at me... I responded, "I made it before 10 minute max", and I smiled back at them. One women responded, "Ruth" I'll be right with you. So I sat down, and literally, two seconds later the same women stands in an open doorway. "I'm ready for you." So, I got up and followed her. I sit in the dentist chair. She walks back in behind me saying "You had surgery?" I said, "Yes," thinking, wow they've done their homework. "Did you take your antibiotic yesterday?" Confused? I said, "No, why?" "You had surgery, right?" she exclaimed. Bewildered, I gazed at her with ???? in my eyes. She, responds, "when was your surgery?" I said, "Around, February." She exclaimed, "This year?" "Yes", I replied. (Still bewildered.) "Well, you have to take an antibioticl, I cannot clean your teeth, today," she exclaimed! "Why didn't anyone tell me I had to?" my responce. I can't even tell you how disappointed I am in Rabice's staff. I went out to the front desk and I said, "Why wasn't I told?" She replied, "I'm an adult, I don't have to be told! Why do we have to tell you?" It's your business, isn't it? Doesn't Dr. Rabice want his business to flourish?" I responded. Next, I just decided to walk out of the office. Thinking, I already paid for exrays, so I quickly turned and went back in and asked for my exrays. A new women stood tall, behind the rest of them, hands on her hips, and says, " "You cannot just walk in here and demand exrays!" "Wow!" and turned, ready to exit once again. I spoke loud enough that for them to hear as I walked out the door... you will definitely hear about this appointment on Yelp! I'm sorry, Doctor Rabice, you need better staffing communications for your patients from your unwelcoming front office staff. Ruth Irene Benoit PS I really should have listened to the comments and reviews I saw before coming to this office. No I thought, maybe it a couple of grumbling people that up with they're bad mood in the office today. We'll I was in good spirits until I left that office today. What a day spoiler.

The front desk is very awesome and courteous but the hygentist has some kind of bizarre prideful…read moreattitude. I asked innocently "Aren't you going to give me a bib?" and she snapped back with anger "I'm not planning on splashing you!" and proceeded without the requested bib with the fastest cleaning of my life (5 min after it being 6 years since my last one). She then lectured me rudely for a minute about some tarter she found and then scheduled me out for my next cleaning. Then I broke a crown a couple weeks later and expected my dentist to repair it.. nope! The front desk asks me "did Dr Rabbice make this crown?" no he did not, "then you will have to go back to the dentist who did, he refuses to work over another dentists work." Excuse me? I have been to a LOT of dentists in all the states I have lived and not one has ever refused to work on me or anyone I know regardless of what work had been done previously! I told them that I will not get on a plane and fly back to Las Vegas! They still refused. So I went to Fly Creek Dental and paid out of pocket for a real quality dentist who uses bibs and takes care of her patients.

Full extraction and full upper and lower dentures. This is the first time visiting Aspen Dental…read more The quality of care is second to none. I am 56 years old and have never met such a professional office experience than the experience and care that I have received from this location on north Genesee st in Utica, ny. I would love to take this moment and thank every individual that that puts the effort and time and care for my transformation. Thank You, Brian H. Lyons

A "not good" review is an understatement. I took my elderly…read morefather here for an emergency appointment. They bill themselves as emergency dentists. He had an extremely painful tooth.They took x-rays. Said his wisdom teeth and two other teeth would have to be pulled, all would require an oral surgeon. He could see an oral surgeon of theirs in ONE month for a CONSULTATION. They sent him home. NO antibiotic, or prescription tylenol. I eventually found a local dentist with good reviews who could get him in within a week. Got the primary care doc. to prescribe and antibiotic to get him through. Fast forward to the REAL dentist.....the x-rays taken ASPEN were of poor quality, they re-took them (did NOT charge us, though I offered) and then pulled the offending tooth painlessly within a 45 minute visit. He is reschedule to go back for a comprehensive exam and has been pain free ever since. THAT is my idea of an emergency dentist. Heed the poor reviews and STAY AWAY!!! As a contrast, the local dentist that I found has a 5 star review. Live and learn, I'm just sorry my father had to pay the price.

Such a great dental office! Everyone I've worked with is nice, polite, and very professional. They…read morewere very patient while working with me. It was a great experience!

From the owner: As we reach nearly three decades of establishment, Mecca Dental is proud and confident in the…read moreservice we provide. We are a family-friendly practice, and we are pleased to offer sedation dentistry, emergency care, gum therapy, general dental services, and several payment options to make your dental care more convenient. In every visit, you can expect the utmost professionalism and a friendly, smiling team. Dr. Mecca and our team look forward to welcoming you into our easy-going, personal office, and to providing your family with comprehensive dentistry in New Hartford, New York, and the surrounding areas of Utica, Rome, Whitesboro, and Clinton.

these people dont care about anything but $$$…read more they cancel appts on you ! they dont answer the phone or any emails (which is wild because there is like 5 office workers ignoring customers) left me with an abcess tooth for over 2 years !! still untreated, but i wont let them screw anything else up. had to call 4 times to get an anti biotic one day!!! they blew it off 3/4 times

I have left several messages (voice and email) for the office manager Sherry since 8/1/25. I…read morehaven't even received a response to explain why my insurance says my responsibility is $94 but I was charged $181. My written estimate was for $64. Can't even get a call back as a courtesy to tell me they won't refund the difference or to explain a reason. That is unacceptable, you should treat your patients better. Other than that the dental hygenist and denist are wonderful.

They have been so good to me here. The staff and doctors are very personable and professional. My…read morecleanings make such a noticeable difference. Insurance claim's submitted right away . Can't say enough good things.

Dr. Candido promised to work with me regarding paying for his dental services. All I wanted to…read moreunderstand was how was I supposed to submit a claim to my insurance company to get reimbursed for his services if he, or the owner, were refusing to provide the necessary information to do so. I don't understand why they would refuse payment in full from the insurance company or allow me to be reimbursed after I paid for his services. Regardless of all that I've been and am prepared to pay by money order to ensure that Dr. Candido is paid for his services. I even had payment in full for the services he was to provide today. I don't understand why "the owner" would force me to see another provider while not even considering allowing Dr. Candido and I to see what could be worked out as he promised. He and the secretary promised to work with me, and she said he would take good care of me. He was exceptionally nice, put me at ease, and patiently explained everything to me. It's been so hard finding providers like that. Rather than clarify what "legalities" they kept referring to they rudely discharged me from the service.

Wow! If first impressions are a determining factor, forget it. How Rude! I don't know who you spoke…read morewith to give favorable reviews, but not this office employee. I called to see if they are taking new patients, she said not at this time but asked a few questions. I would think that she was asking to possibly be put on a waiting list. When I said Excellus, she said we don't accept that and referred me to a clinic. I tried to inform her that Excellus would cover an out of network service as a flat rate coverage. I would have to pay at the time of service and recover the payment from Excellus directly. She then just abruptly stated "We're not accepting new patients." Does that mean you would only offer service to dental insurance patients, and all others should just go to the clinics?

Just move to the area and trying to find doctors offices etc... I talked to Brenda and she is…read moreAWESOME! Can't wait to meet the rest of the people that work at that office.