staff seem friendly. waiting room was kind of small and can get pretty packed pretty quickly but…read morethey seem to move through people pretty quickly so it can be a bit of a wait but I have no complaints. I did have an appointment so it maybe it was quicker for me. overall, a good experience

Horrible experience everyone so rude over packed with walk in's and appointments longest wait time…read more Avoid this place at all cost

I came here for bloodwork on a Friday. I'm not sure why there's so many bad reviews, but I had a…read moregreat experience. I made sure to make an appointment so I wouldn't be waiting forever. Once checked in, I only waited MAYBE 10 mins, and was called back. The lady who took my blood was kind and gentle. If you make an appointment, then it's a good experience.

This review is for one staff (white & stocky) that can ruin their reputation. I saw my name on the…read morecheck-in disappeared for a few minutes and no one was calling my name. Other names were being called. I didn't want to just sit there without saying a word. A staff came to the door to call on someone, and I decided to ask her. Instead of calmly listening and explaining the process, she decided to judge me and telling me to have patience. Her comment was just rude and disrespectful. We are adults and many of us have patience. We have been sitting there for hours. We don't need to be told to like a child to sit and wait! These technicians need to be nice, professional, and respectful. They should remove the person's name after calling their names instead of wondering why your name disappeared and they don't call your name in a reasonable time.

Came in as a walk in and I had to wait about 1.5 hours but of course that was to be expected…read more Haven't gotten blood work in a while so I paid the tests out of pocket. Wendy was amazing. She made me feel so comfortable and relaxed. I barely felt her poke and she drew the blood quickly. Staff is friendly

looked like the front desk went on lunch break and left the desk empty, while customers were lining…read moreup and waiting to ask question. yes I know you can self check in however nobody was working the desk to assist patients who were using their crazy check in machines. the lobby is as big as a walk in closet and the water machine, was empty or not workin. it's not a Sparklets bottle, it's a water machine. They can refill a water cooler, really? Terrible customer service and terrible location for a customer waiting room. Wish Yelp would have a minus scale!!!! Honestly try another location not this one!

Great experience! Check in staff was super friendly, Medical Assistant was kind and professional…read more Dr. Cho was very nice, knowledgeable and I felt like a genuinely cared. Wish he could be my primary care physician! I was out in less than 30 minutes. Facility was super clean!

When your primary doctor can't see you right away, we rely on the advise of an urgent care…read moredoctor.... so i head to Haven Elite. I had explained to the doctor that my back had been injured for over 2 weeks so he prescribed 5mg of Flexeril for 10 days. After taking this and staying away from the gym for 6 days, there was ZERO improvement. The medicine wasn't doing a thing for me. So i called them to see if they could switch up my muscle relaxant and they said I'd have to come in again. WHAT! I was literally just there for the same exact problem and you want me to return?!? They just want another reason to bill my insurance, as if my first copay wasn't high enough. My advice- if you can wait for your primary doc- WAIT! OR find an urgent care where they really want to help and not just collect on insurance.

DO NOT GO TO THIS LABCORP LOCATION…read more Today, 09/04, I had an 11:30 AM appointment that I scheduled by phone. I arrived early at approximately 11:15 AM, only to find patients waiting outside and complaining that they had already been waiting for HOURS -- some saying close to 3 hours, even with appointments. I waited until a phlebotomist finally came outside and showed her my confirmation information. She looked for my name on a piece of paper, FOUND MY NAME, and then told me that something with my appointment was "incomplete." This is where customer service should come in. If my name is on your list and I am standing there with confirmation of an appointment, HELP ME. Explain what is incomplete. Tell me what needs to be fixed. Try to find a solution. Don't simply dismiss a patient who showed up on time for an appointment. What upset me even more was the attitude and complete lack of willingness to help. Two employees in particular -- one woman wearing glasses with her hair pulled back, and another woman in black scrubs and glasses -- came across as unprofessional, unpleasant, dismissive, and completely uninterested in helping resolve the situation. People coming to Labcorp aren't necessarily there because they WANT to be there. Some may be sick, elderly, frightened, in pain, fasting for bloodwork, or dealing with serious medical conditions. A little kindness, patience, professionalism, and compassion go a LONG way. I hope Labcorp corporate management reviews who was working at this location today, 09/04, and takes these complaints seriously. Based on what I witnessed, I clearly wasn't the only frustrated patient. Management needs to take a hard look at how this location is being run and consider putting together a team with better attitudes, better organization, and much better customer service. No patient should leave a medical facility feeling like they were an inconvenience simply for asking for help. I will not return to this Labcorp location, and I would not recommend it to others.

If they require a lab slip either have service that works so patients can send it in or require a…read morephysical copy. I took time off work to come in for my appointment to be turned away because they had "no service to open your document". Also there's only 2 seats so a lot of people standing. Just don't come here.

THREE WORDS: GLORIFIED DRUG DEALERS…read more I left this urgent care extremely disappointed. My experience felt like the doctor's role was simply to write a prescription rather than actually evaluate my condition or discuss treatment options. When I asked questions and was looking for medical guidance, I didn't receive any meaningful explanation, opinion, or advice on what might actually help me recover. The billing experience was just as off-putting. I paid cash because I don't have insurance, and I felt like I was treated with suspicion because of it. Before I ever received any treatment, I was asked to pay multiple times and had a credit card terminal put in front of me at least three separate times. Instead of the typical process of receiving a bill or paying at the end of the visit, the focus seemed to be on collecting payment before providing care. If all you need is someone to write a prescription, this place may meet your needs. But if you're looking for a physician who takes the time to evaluate your condition, explain their reasoning, and provide thoughtful medical guidance, I'd recommend going somewhere else. I left feeling rushed, unheard, and no more informed about my condition than when I walked in.

My visit with Kandin Maraquin at MedCove Urgent Care in Upland was one of the most unprofessional…read moreand upsetting medical experiences I have ever had. I went to urgent care because I had pulled a muscle from excessive coughing. I had strained the back of my neck, had soreness in my chest area, and developed a sharp pain in my side. The pain had been present for several days, and I simply wanted a medical evaluation and possibly medication to help with the discomfort. Instead, what I received was fear, panic, and emotional trauma. Within minutes of speaking to Kandin Maraquin, I was told that I was having a heart attack. Not that it needed to be ruled out. Not that there was concern. I was told I was having a heart attack and needed to go to the ER immediately. If I did not have transportation, I was told an ambulance would be called. I was completely blindsided. What was most alarming was how quickly this conclusion was reached. I felt like he immediately jumped to the worst possible scenario without taking the time to properly evaluate me, ask additional questions, or perform a thorough examination. The entire interaction felt rushed, dismissive, and lacking any level of compassion. I was there less than 10 minutes.. His bedside manner was nonexistent. There was no reassurance, no empathy, and no concern for the emotional impact of what he was saying. It felt as though frightening a patient was of no consequence. I was visibly upset, terrified, and in tears, yet there was no attempt to calm me down or explain things in a professional manner. I left that office genuinely believing I was having a heart attack because of how aggressively and confidently it was presented to me. Even after an EKG at the office, did not indicate that I was having a heart attack, I was still sent to the emergency room. Out of fear, I followed the instructions and spent approximately eight hours in the ER. The outcome? No heart attack. No cardiac emergency. No life-threatening condition. The emergency room physicians determined that my symptoms were consistent with pulled and strained muscles caused by excessive coughing, including the muscles in my neck and chest area. After hours of fear, tears, anxiety, and emotional distress, I was told exactly what I suspected from the beginning. I understand that medical providers must be cautious when chest pain is involved. What I do not understand is how a healthcare professional can communicate in such an alarming, insensitive, and unprofessional manner. There is a significant difference between saying, "I want you evaluated further to be safe," and telling a patient they are having a heart attack before a thorough evaluation has been completed. No patient should leave a medical office traumatized. No patient should leave feeling like they were treated as an inconvenience. No patient should leave in tears because of the way a healthcare provider chose to communicate. My personal impression was that the situation was handled with poor judgment, poor communication, and a complete lack of empathy. I left feeling that my concerns were not thoughtfully evaluated and that the provider was more interested in rushing me out the door than actually treating me. Patients deserve professionalism, compassion, and careful communication. Unfortunately, I experienced none of those things during this visit. This experience was frightening, unnecessary, and completely unacceptable. I would never return to this provider, and I sincerely hope management reviews how patients are being treated because no one should walk into an urgent care for a pulled muscle and leave believing they may be dying.

Fast fast fast, that's the only thing I can tell you if you need COVID result RIGHT AWAY…read more The downside, they don't take insurance and it costs $175 for the COVID rapid test. I suggest prior to going to this lab, check with your insurance if you are covered. If you are out of network like me, it is tough luck, no reimbursement for $175 fees. But again time is the essence here. If you are stuck with no other options, like having a flight the next day that requires COVID test, definitely come here... Oh they are closed every weekend.

First of all you say they do ear wax removal so I called them and they told me they DO NOT DO EAR…read moreWAX REMOVAL

I've come here every year since 2015, I've not only have always been treated amazingly but their…read morecustomer service goes beyond what's normally expected. I strongly recommend this business for all your physical testing needs. Clean, respectful and fast!

My experience with OTC was great the doctor is very approachable and kind his staff has the best…read morecustomer service very professional and nice I highly recommend them.