I have been a loyal Binley customer for years of birthdays, holidays, and special celebrations. Even since moving out of the region (and New York state completely), I have continued to order direct from Binley for all of my floral needs. Though it is always cheaper to order from a 1-800 flowers and the like, I have been proud to support this local business through the years. Unfortunately, the Mother's Day order I placed this year will be the last I place with Binley.
Knowing the weekend would be a busy one, I placed the order to be delivered on Saturday. May 12th (Sunday the 13th was also available, but I chose Saturday in case there was a delay). I did not receive the usual delivery confirmation email from Binley on Saturday, but assumed it had just slipped through the cracks in the midst of a busy weekend of Mother's Day floral deliveries!
I finally receive a delivery confirmation, and am disappointed to see that the flowers were not delivered either Saturday or Sunday, but rather Monday, May 14th. I immediately called Binley, as I've never had any issue with them before. The employee who answered the phone was not apologetic, but rather told me the recipient wasn't home on Saturday and was trying to rush me off of the phone (the recipient was certainly home on Saturday, but I was not going to argue with her). I asked why a Sunday delivery was not attempted, and was told they made a "last minute decision" to not deliver the already delayed order. Keep in mind that when placing the order I could have selected to have them delivered on Sunday -- but no re-delivery attempt was made on Sunday for an already delayed order.
There was no apology made for this inconvenience, and that is when I decided to stop supporting Binley. I am grateful that the flowers have since been delivered, but the quality is not what I have come to expect from Binley. The flowers are clearly a few days past their arrangement date, and this is disappointing. After years of being a loyal Binley customer, I'm disappointed to be writing this review. read more