We were overall happy with our dumpster rental. I do have two constructive complaints that kept me from giving a full five stars, due to a hidden fee and pick up.
First, we had to extend our pick up date due to Home Depot/NSD absolutely screwing us over with losing a shipment which was part of what we needed the dumpster for. Glossing over that, we discovered there was a $75 fee for being under 48 hours for letting the company know we needed to extend. One of those days (Sunday) they were closed and even then with the 48 hours, it didn't matter anyways. The only place that is stated (NOT in the FAQ under "hidden fees" mind you.) is in terms and conditions, which I could not find to save my life on the website. The only place that was found was the in the initial email from BTDT. I think it's a valid talking point because I think 48 hours heads up is a bit much. My solution: make it a talking point and put it in the FAQ.
My second complaint, if this company needs such a heads up for any delay I would expect that they have the schedule for roughly where and when the pick up route will go for that day. It would only make sense for BTDT to let the customers know roughly when their pick up will be in advance. Not a "I'm 10 minutes out" sort of deal, causing a scramble because we had absolutely no idea what time. My solution: Give a 24 hour or at least 12 hour courtesy email or call, I have no doubt there is an automated one you can set up.
Other than those two things, this company is ideally cheaper and I would imagine much better than using WM. Well cheaper assuming you don't have to extend due to outside factors and then getting hit with that hidden fee.
** I updated to four, my husband thought I was being way too critical. I still stand by what I said, and I think some adjustments should be made. I posted on here because I think things need to be known to potential customers and I highly doubt anything other than a five star will be shown on the website. read more