We rented a storage unit at the Fowler Ave location in March 2025, had availability and rates were…read morereasonable. The unit itself was 68 a month, then 29 admin fee and 19 for the lock, figured would take the 120 first month hit and then was about 70 a month, which was fine. Not even 3 months later we get a notice it was going up to 139.00 a month! A 50% increase because of market conditions? Greed at its best. Moved out a few days after receiving that notice. Be wary of specials because good chance you will be in same position I was.

Always professional and friendly. I have rented from them multiple times and everyone from the…read moreonline customer service to the onsite staff are great.

Monthly rental mysteriously increased by $51 per month. Manager's explanation was "supply and…read moredemand". If you are late they cut off your lock, put theis on and charge more money to you. It smells bad in there like dead rats and the main security door has been broken and left open for months now.

Robin, the property manager was outstanding with the help he provided guiding me through the rental…read moreprocess. He walked me through the process and how to access the property with professionalism and glee. I highly recommend this place!!

I'm trying (oh, how I'm trying!) to get organized. I finally decided it was time to take it up a…read morenotch and get a small storage bin. I love that this facility, on Providence, right next to Carrabba's in Brandon, had a 5x10 option. You can do the whole rental process online, choosing your own unit and electronically signing the forms. For $19.99, you can even buy the lock. It will be waiting in your unit for you. They'll text you a gate and/or elevator code. It's pretty painless. But somehow I messed up and rented an outside unit when I wanted an inside unit. Danya in the office took care of me lickety split. She made all the adjustments and got me into an inside unit right then and there and showed me the ropes of getting upstairs. She was sooo helpful and accomodating. I'm not sure how long I'll need storage, but I'm so glad I chose this clean and convenient location. I'm also impressed with security measures. I wish it were a bit cooler in the top floor but that's a small request. Thank you, Danya! You're a star!

I've used storage places in the past but none have even come close to the 5 star service I've…read morereceived from Todd. From the beginning, He is so professional and helpful and always on top of things. The world needs more Todds!!

I had the pleasure of speaking with Luis today. The location I went to was supposed to be open, but…read morethere wasn't an attendant on-site. I called the customer service number and connected with Luis. He was very kind, friendly, knowledgeable, and extremely helpful! He talked me through the steps and I was done in no time! Thank you, Luis!

Getting a storage unit, transferring storage units, moving items from storage units...none of it is…read moreinherently stress-free. There's multiple moving parts, often time constraints, and it's not something I found myself looking forward to taking care of. However, Stefan made my experience seamless and actually...enjoyable. I initially reserved the last unit of the size I'm looking for online and was planning to book by phone. However when it got down to paying, I realized I needed to see where it was on the property before agreeing. After all, I'm small and going to be handling a storage unit myself and I need it to be accessible for me. I decided to go in the next day instead, though they couldn't promise me the space would still be held. When I arrived there was a sign on the door that the onsite contact was in the facility and to call. Full transparency, I rolled my eyes and dialed the number, thinking I'd be waiting awhile. Stefan answered and came right back to the office. He walked me to the unit and I agreed to reserving it. He was thoughtful in the way he explained everything, patient with my questions (and re-asking the same questions to clarify), and seemed genuinely happy to help. He gave me warnings about potential markups as all storage unit facilities end up doing, and shared with me the best times of day to visit the property. He informed me of the differents locks I can use and the benefits of having a unit with Extra Space. Really glad I chose this location!

Misunderstanding. Company made it right. All good. Worked fine for a parking spot for a few monthsread more

looks can be deceiving, would not recommend storing anything at this place, they price hike your…read morestorage after the deal they offer you ends, the unit price is double sometimes triple the amount of other storage units in the area, and the manager has horrible customer service, if you don't pay on time they will try and charge you for late fees that are extremely high, stay away from this place if you value your belongings.

Booked a truck rental but the place was closed when I came to pickup. Had to call the headquarters…read moreand drive 40 minutes to another location.

Terrible except erience here. Booked a penske truck and the lady didnt know how to give it to me…read more.. It was a time sensitive rental and this place stood me up. I had to go to another location 35 minutes away.

What a nice experience it was to walk in on this Saturday and get my storage unit from Bruce Lowe…read more I was able to get the perfect storage size for my needs, great prices and a nice experience overall, Bruce was very knowledgeable and extremely helpful. I really recommend this place, well maintained, clean, climate controlled :)

Waited in line at their car wash for the manager to tell me that they were going to close the wash…read morefor maintenance. "They forgot to put the cone out." So I was turned away! Why this guy wouldn't just wait and put the cone behind my car is beyond me!

Josie Courtney I came in early in the morning and she helped me right away. She got good customer…read moreservices so anybody I would prefer her to you to see her. Gotcha great nice lady.

DO NOT use this facility if you don't want rats infesting, shredding, and destroying the items…read moreyou're storing. I'm not kidding. Absolutely disgusting place. it seemed ok when we first moved our things in but a year later as we're getting things out, there's rat POOP everywhere, not to mention a sofa and other things completely destroyed. AND an actual dead rat we saw in the corner. I think it's interesting, and those of you reading these reviews should take note, that there's either 1 star or 5 star reviews. coincidence ? don't think so. The people doing 5 star reviews are most likely getting paid for it.