walking in and asking for a case of something is not something they can or seem to want to handle for you. This place is hard to find even with GPS. The sign next to the street doesn't have a light as far as i can tell and it's not even labelled with the name "bin Ends"...so it's confusing. It's a really cool store, but simple changes to customer service and simple signs could help them get more business.
I walked in, asked to special order something that they get a delivery of ever few weeks, and you'd think i'd asked them to do something they don't do, even though their website says they will ship wine to your door...but i had a hard time asking them to tell their distributor to add a case to their order next week.
They gave me their business card that was sitting on the counter and told me to call in a few days. The card had a disconnected number on it and i had to search for the right number....i mean, really, simple customer service......
Once i got a hold pf them and asked to add my order to their weekly order, they acted weird......like they didn't know what to do., We're talking a one time transaction of over $100 that could be bi-weekly if it was easy to do.
they said they 'd call me when the delivery ca,e in, they did and i realized i'd better go in that day before they screwed it up....
So i went in that night and i sais, "hey, you called me and i'm here to pick up my case of "blah"..... After 20 minutes of searching in the back, and on the high high shelves for the specific order, they said they couldn't find it.
25 minutes later, they realized the case was on the floor next to the place it goes on the shelf, because it's the case that didn't fit on the shelf after delivery, so they never set it aside for me.
then, after purchasing it, the guy joked (since it was a popular item that they don't get large deliveries of) "thanks for leaving us some".....
After that, i will go anywhere else that has this item since you don't want my guaranteed advance order business. If my money isn't worth setting aside, i will travel greater distances and go with businesses that want my money. Thanks for not trying. read more