Willie Bartmess has now sold me a 2nd car! He has taken great care in finding us the Telluride we…read moreneeded in a color we love! Their team do a great job! Thanks Willie!!

The best car buying experience I have ever had! I will enjoy my vehicle so much more now that I…read moreknow what every button does and can enjoy the features fully. Go see Doc (our salesman) you will not be disappointed!! I didn't know car buying could be that much fun!

Tracy and his staff are so great to work with. My mom had issues with the AC and had gotten a…read morequote from a dealership that not only included a large price tag but also involved a long period of time that the car would be in the shop. We went to Northside Automotive, and they gave us a much better price and had the work completed much faster than we had been quoted at the dealership. It is so nice to work with a local business who still takes care of their customers. I recommend Tracy's Northside Automotive.

Excellent mechanic and quality people. Provide good communication and options for your repairsread more

Candace will take excellent care of you. She went the extra mile to get me into a rental so I could…read morecontinue my journey to see family in Tennessee. I had been involved in an accident in Ruston stopping to get gas. My vehicle was totaled leaving me stranded but Candace worked with me and was so personable. I'll always be grateful to her.

Absolutely, here's a more professional, respectful, and impactful version of your review that…read moremaintains the facts and your experience while making it clear and strong: Review: I have purchased four vehicles from this dealership over the past five years, and up until recently, my experiences had been positive--especially working with Raymond Benton and the general manager, Joel. However, my most recent visits have been deeply disappointing due to interactions with two employees, Julie and Komona. Over the past three weeks, I visited the dealership twice and encountered significant difficulties dealing with Julie and Komona. Despite my strong credit history and proven track record as a customer, I was misinformed and treated unfairly. Julie incorrectly told me that my FICO score was significantly lower than it actually is--something I know firsthand, as I have been working diligently for two years to improve it. She also stated that I would need a cosigner, which turned out to be false. Frustrated, I decided to take my business elsewhere and went to another location of the same brand. Within an hour and a half, I was approved for the exact same vehicle--without a cosigner and with a better interest rate. That vehicle is now being allocated to me, and I'll be picking it up in the next 10 days. What disappoints me most is that I've been a loyal customer, and I've even helped this dealership with sponsorship opportunities in the past. I expected honesty, transparency, and a level of respect that simply wasn't given during my last two visits. Unfortunately, this experience has made it clear that I will not be returning to this location, nor will I refer others here as I have in the past. I'll be sending them to the Eldorado location instead, where I was treated fairly and professionally. To be clear, I still highly recommend working with Raymond Benton--he's an exceptional salesman--and Joel, the general manager, has always been great. Unfortunately, neither of them was available when I visited, and the experience I had in their absence was unacceptable. I hope this feedback leads to improvements in how customers are treated. Every customer deserves to be treated with honesty and respect, especially loyal ones. Eldorado Karl Malone Toyota will forever have my business. MNH

I purchased a 2019 Mazda CX 5 earlier this month from Lee Edwards Mazda. I live in Houston, TX and…read morefound the vehicle online and was told, through conversation with Dillion, it was a demo that was driven by the manager/owner. I originally asked if someone could meet me a little closer in Alexandria to alleviate some of my drive time. When I worked in vehicle sales we did it all the time to show good faith. I was told no, but at the time decided to go ahead and make the full drive myself to get it done. I drove 5.5 hours to sign the paperwork and pick up the vehicle. When I arrived the sales person was not prepared and had nothing ready for me: the spare key was "locked in a room" and the SD card for the GPS was also 'locked in the same room." So, not wanting to delay my trip home, the sales person promised to mail both items to me. A week passed and I did not receive anything. I contacted Dillion and he promised to send the SD card and spare key ASAP. The key finally arrives two days later WITHOUT the SD card. I contact the dealership to, again, request the SD card. Magically the rules have changed and., all of a sudden, I am told my vehicle's cost did not include the SD card. Also, the sales person apparently had some type of memory lapse and told me he never recalled speaking to me about the SD card in the first place. Also, I was advised at this point that the vehicle also had a previous owner and it was NOT just a demo. Not a big deal since the vehicle only had 3500 miles when I purchased it. And shame on me for not running a CarFax I guess. However, after driving across state lines to purchase this vehicle and also hardly negotiating on price, I am incredibly disappointed in the lack of respect offered to me, the customer who just spent $23,000.00 on a vehicle and drove nearly 6 hours for it. I could have found something locally with people who actual value customer service and value integrity. I rarely write reviews, but I would advise purchasing your vehicle elsewhere. I am even happy to help you find better suggestions as I would hate for anyone to experience what I have with this place. To add a little more "punch in my gut" to this experience: the entire reason I needed this vehicle in the first place was due to an accident earlier in the week that totaled my (paid off) vehicle. I even discussed the accident with the dealer. I guess offering a little hospitality or humanity is none of their concern either.

Eight years ago, I decided to change my brand of automobile. This was a big leap for me, as I'd…read morepurchased five cars of that brand and serviced them at the same dealership, but I'd lost faith. I did my research and narrowed my choice down to two different auto manufacturers, Mazda being one. Then I asked around my city of Monroe, Louisiana, to get owners' opinions of their cars ... and of their dealerships. I was overwhelmed by the loyalty of Mazda owners to Lee Edwards Mazda. In fact, it was that loyalty that convinced me to buy my first Mazda. It was a good decision. My Mazda is the best car I've ever had ... and I'm still driving it today. If asked, "Would I buy another Mazda?" I would reply with a resounding "YES!" If asked why, I would cite the quality of my car ... and the tremendous service provided by the service department at Lee Edwards. I actually have a close friend who is a mechanic - a great mechanic by the way - but I continue to bring my car to Lee Edwards because they always treat me and my car so well. Let me elaborate: * First, when I arrive for service, everyone knows my name and greets me. There are many people who have their cars serviced at Lee Edwards - and my car is not in that often - but they never forget me. * With each repair, they explain everything that is wrong ... even telling me what can be delayed if I can't afford to do all the work at once. I appreciate that. I sincerely believe that Lance and Curtis are treating my car as they would their own. My car is 8 years old and running fine. It's never been touched by anyone else but Lee Edwards. They must be doing something right. * They will go out of their way to squeeze me in, if I really need them too. I was leaving on an extended driving vacation last summer and had neglected to get my oil changed and my tires rotated. I stopped in the Wednesday morning that I was leaving and told Curtis my situation. I remember it was raining like crazy. Well, Curtis told me to have a seat in the waiting room and he'd take care of me. He was back to get me in about 15 minutes. There was a huge bubble on the inside of my front right tire, not visible on a walk around. (I recall hitting a huge pothole shortly before this visit.) His attention to detail just might have saved my life or at least saved me from being stranded on the side of the road somewhere. Some places would have rotated the tires without even looking. At Lee Edwards, they care about their customers. * Last October, I decided to replace my car stereo. Again, I dropped by and talked to Curtis. He gave me great advice ... just like it was his own car and stereo. I'm very happy with my new stereo, by the way. I could go on, but I don't know how much space they will allow. Suffice to say that, of all the many businesses in Monroe that I deal with, I believe Lee Edwards Mazda is the best. I've convinced two friends to buy Mazdas from Lee Edwards (one bought two of them). And no, I'm not related to the owners or employees, nor do I work for them or receive discounts. My dad always said, "Find a good mechanic and a good doctor, and appreciate them." I'm just following my dad's advice. Todd J. Bonin

My 2009 Ford SportTrac Adrenalin recently developed a cracked engine block and I was in desperate…read moreneed of a good mechanic to remove the old engine and install a "new" one economically because I had just recently purchased a new car for my wife and I didn't want to be in the position of paying for two new cars due to hers' being totaled in an accident and my truck being out of commission as well! Plus, my truck is kind of unique and I wasn't quite ready to let it go! Dusty and his crew at Shelton's Automotive were recommended to me by another repair shop that couldn't fit me in and I don't regret contacting them at all! Dusty was up front and transparent in our initial conversation and after my engine arrived at his shop, they started on it immediately and had it repaired in less than a week. They even fixed an issue with my air conditioning and kept the overall cost at a minimum! So if you're looking for a dependable, reliable and honest shop for your car repair needs, you definitely won't go wrong choosing Dusty and Shelton's Automotive!

I can't say enough good things about Shelton automotive. Prior to being led to Shelton Automotive…read moreI'd been messed over 3x. Dusty is a down right good and honest man! He didn't sugar coat anything! Everything he told me to expect was accurate & he didn't charge me a arm & a leg. I've run across some people who wanted the whole torso.. If you're in need of a great mechanic Shelton automotive will take care of you.

I cannot say enough good things about the staff at Parker Auto Body! My new car was hit barely 6…read moremonths after I bought it and these guys fought tooth and nail with the insurance company to make sure my car was restored to the way it looked prior to the accident.

I cannot say enough good things about the staff at Parker Auto Body! My new car was hit barely 6…read moremonths after I bought it and these guys fought tooth and nail with the insurance company to make sure my car was restored to the way it looked prior to the accident. They knew being without my vehicle was super stressful on me and would keep me updated on their progress every couple of days. The work they did on my vehicle is immaculate & you cannot even tell where my car was hit. These guys really are the best in the area. I will not go anywhere else for body work.

Fast service, good communication, and a personal touch. Perfect place to take a Toyota. It was 20%…read moreless than the Toyota place for new brakes and turning the rotors.

I bought my toyota highlander there and when I got it back it run like new, the staff is wonderful…read morepeople to work with and talk to the owner is great to talk to, they help you as much as they came they work with. Best transmission shop in Louisiana. I'm from New orleans not one there are better then here. Thank you guys, keep up the good work,in Jesus name amen!​

I cannot stress enough how pleased I was with the service I received from the entire staff. Passing…read morethrough from out of state is not when you want to experience car trouble but these guys took great care in assessing the issue and ordering the parts from the most cost effective dealers to have my vehicle good as new without leaving a hole in my pocket. Management stayed in contact with me during the repair process and were beyond gracious in allowing my car to stay at their location for several days beyond repair while I made arrangements to travel from four states away to pick it up. She drove like a dream all the way (643 miles to be exact) back home.