Completely non responsive. Left message with woman who answered phone on a Friday morning who said…read morehe should return call that day. Monday afternoon, 4 days later, and still no response. Also sent an online email Friday night on their website. Also no response. Called a different locksmith in Youngstown Monday who answered the phone and set up a time on the spot. Don't waste your time with New Castle Lock and Key...they don't want your business enough to call back after 4 days.

Requested access from a car lockout, and a key made. Guy took my information, including my…read morelicense, but never told me when he was coming. When I finally asked again; I got no answer. Been 3 hours and I don't know if they are coming today. Kinda pricey too.

I needed to have a spare key cut and programmed for my vehicle. Tom responded right away and was…read moreable to give me an estimate for what I was needing. He was able to come out the next day and was right on time. He was very professional and the price was reasonable. I would definitely recommend this company. I read the bad review on here and cannot imagine that it was about this company. I was very pleased with the service.

Arrived on time and highly communicative. I am deaf but he understood and showed me pictures; very…read morepatient and top of the line wrt customer interface. Only cost $10 more that the rude person sent yesterday from 412"9ckingLC.

Arrived at designated time and got the job done properly. Very kind and professional. Would hire…read moreagain!

Called back with information. Good job. Very knowledgeable about the vehicle and asked the right…read morequestions to determine what was needed. Very satisfying experience

Horrible service, if you want to call it service. Called after needing locksmith to come and was…read moretold a technician would call me back. They did and said they would be out and gave me an estimated time. I then received a text from the technician after that explaining that they had an issue and that they would be late. Ok. So I text back and asked about how late. No response. So I called. No answer. I called PickMe back to explain what happened and they said they would call me back in about 5 minutes after they contacted the technician, and THEY never called me back!! So I called again and was told they would do a follow up and call me back, and never did. I have been waiting for hours for service! I will never Pick Them again!

Guy was soo super amazing! Very fast and very friendly technician. He was able to meet me in a…read moreparking garage and find my car and unlock my car with ease. Thank you so much for your quick and super help today!!

Awesome work. Have them on speed dial. Will spread the word. Super nice people.. Thank you all!!!!read more

Gary has been extremely helpful a couple of times with my safe. A few years ago he got it open when…read morethe locking mechanism got stuck and I could not get it open with the key or the keypad. No other locksmiths would even come out to look at that issue. He replaced the keypad with a high quality keypad and removed the key lock, which was the problem, assuring me that there was no reason to spend the money and possibly compromise the safe for him to replace or fix the key lock issue because the keypad was high quality and would work. Again he came to the rescue this week when I forgot the code after not opening it for a few years. Instead of wasting money for him to come out, he walked me through what to try first, which worked. I would recommend calling Timchak Safe and Lock for any safe or lock issue.

Hands down yes! If you need this service give this very professional and personable gentleman a…read morecall. He was great at communication, very knowledgeable, and efficient. This is a veteran owned business.

Allied Locksmiths on South Avenue in Youngstown went out of it's way to help me. Employees Bob and…read moreSteve were able to fix the issues I had with two different locks I brought to them. Bob and Steve are friendly, professional, helpful and their work is very reasonably priced! If needed, I would use their services again!!

Allied Locksmith was great. Quick, professional, communicative, and pleasant. Highly recommended!read more