I called and needed repairs. Alex said they would drive me home if I came in. Alex told me to get there right away otherwise I couldn't get a ride because his drivers were going soon. I got there in 6 minutes. He looked at me and asked if I had a way home or can an uber? I wasn't happy and felt lied to. Then he asked the others about their schedule to drive me home. He had to do it and said it would be a while. I waited a half hour and then called an uber. He also charged me dealer prices for my car part. read more

A little pricey for me but when you get great service and excellent work it was well with it. Thank you Alex

I've always appreciated the quality work from the team at Bill's Quality Auto, and the technician Donnie who handled my recent oil change did a great job. Unfortunately, my experience was ruined by poor customer service. After being quoted $220 for a brake fluid change, I politely called to decline, letting Adam O'Connell know I was happy with the service but had found a more affordable option. To my surprise, when my wife picked up the car, Adam falsely claimed I was "very upset", said their prices were "outrageous" and that "I wouldn't be coming back." None of this was true. I respect the hard work of the team, but Adam's dishonesty has made it hard to trust this shop. I hope the shop addresses this kind of behavior so others don't have a similar experience. read more

The guy at this shop wanted me to pay for his diagnostic even if i had the work done at his shop.. wanted me to pay for his expertise too???

They seemed very interested in doing the job right, and the job was done right. When it was time to call in for help, in my case for a "project car" that was sitting for many years, I'm glad I was referred to "Bill's". Excellent customer service and technical expertise (my car's computer was the issue). No price complaints. Actually came in a little lower than I expected. read more

Love bringing my vehicles in here! They are so polite, very knowledgeable and honest! I trust them completely! I won't go anywhere else since I started going to Bill's! The friendly staff make all the difference and there is never any pressure to do repairs and they give great advice too!!! read more

Quality work at a fair price, friendly staff that doesn't try and sell you things you don't need

I recently took my 2020 GMC Sierra Elevation Duramax diesel truck in for a repair due to a check engine light. I cannot say enough of how well the experience went from initial booking appointment all the way until payment. Adam was a wonderful sales person and was straightforward and honest with me and provided timely updates And at no time was he trying to upsell or tack on additional charges. Overall, this was a wonderful experience. read more

My wife and I have been bringing our cars here for a while and I love the good honest service we always receive here. I have never been over charged and they always discuss my services and what is needed with me. I strongly suggest this business. Well worth the money. read more

After 8 years of having factory warranty protection for my Tesla, I had been looking for a trustworthy and skilled independent repair shop, and I am extremely pleased with the service that I've received at Bill's Quality Auto Care. Without being asked to do so, owner Bill Garcia has carefully walked me through the detailed steps of the work he recommends. His staff is very courteous and helpful, and an added bonus is their providing a loaner car when needed. I strongly recommend this fine establishment. Jeff W. (Thousand Oaks) read more

I came to Bill's because of their superb reviews on Yelp and I was NOT disappointed! Alex was 100% up front and honest with me about all of the issues with my car, and fixed everything perfectly within my budget. They even gave me a nice loaner car while mine was being serviced! I have never had such excellent customer service and care from an auto shop in my 46 years. I will recommend Bill's to anyone and everyone who needs amazing work done on their vehicle. I am so happy!!!!! read more

I am thoroughly frustrated with Bill's Quality Auto Care. They may be a fine place for auto care, but I will never be taking my RV there again. I left my RV in their care for 24 hours for generator repair and while in their possession they damaged the door to my RV compartment. I sent an email with images and they claim their technician had "no recollection of damaging it" I appreciate they didn't charge me for the hours they spent trying to fix my generator (and they weren't even able to resolve the issue) but would have been more appreciative if they fessed up to damaging my property. Their lot is small and not equipped for RV maintenance. I will never be taking any of my vehicles there again. read more

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I took my Jeep to Bill's to get an alignment done after purchasing new tires. My employer, Goettl Air Conditioning & Plumbing uses them for our entire fleet and Bill's Quality Auto Care came highly recommended. I spoke to Alex and I mentioned that I was also having some popping and clunky noises on my suspension that another shop was unsuccessfully able to diagnose. Alex then asked me a few questions about the vehicles history and what I had done to it. I'm happy to report that Bill's Quality Auto Care was successfully able to properly diagnose the issue and informed me of exactly what was going on with my vehicle. Alex was extremely professional and knowledgeable. I'm completely satisfied with the service and experience that I had with Alex and his team and I highly recommend their shop for automotive services. Great job guys! read more

Bill's Quality Auto Care - Auto Repair Near Me - Simi Valley, California

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I have been going to Bill's since the mid 90s. I trust them and have had multiple vehicles serviced by them. I have been recommending them for years. They are not the cheapest, but they provide the best service. I trust their recommendations based on years of positive interactions. They provide detailed photos and explanations of service and recommended service for every visit via text and/or email. read more

Sorry Adam but Alex and Bills deserves this review, it's earned by their head service advisor Alex. This guy can't own up to any of his mistakes, and a good business should want to make it right when they've done a customer wrong. They've damaged my property, lied to me, taken advantage of me. They don't care about keeping your business, mainly because they are just going to overcharge the next 55 year old and+ I had this shop pull a wire out of my fender wall and plug it into the headlamp. And they thought that they would try to "water proof it?" I never asked for any of this but they put black bonding glue all over the back of my headlight connectors and now that it has rain water in it, I literally can't unplug it? And pull the bulb. They did this ON PURPOSE, I took it to them and they were too scared to unplug it because something was probably going to break, even tho I said that's okay. They wouldn't own up to it and admit they glued the headlight connectors in hoping they would never fall out again. I didn't do it and the person who made the headlights didn't do it haha. That's right Bills did it, Alex was trying to blame it on someone else xD I'm sorry ya'll have to work w this guy. I don't understand why they are gluing peoples headlights in, if pulling it out will damage customers property/wire harnesses. Shop around this place charges twice the national average. Alex will call you up and give you a higher quote 30min after you leave your car with them. The more they know about you, the more they will charge you and take advantage of you. Also did my steering rack and pinion with them, 2 years later it's already leaking and they told me I need to replace it again, I'm not doing it with them because before bills "fixed it" it hadn't needed fixing for 10 yrs. Alex told me control arm bushing replacement would be $1100 a side. Google below says different. Adam, leave my family alone I don't trust you to work on my car buddy read more

Bill's Quality Auto Care - This is the job Bills performed on my car - Auto Repair Near Me - Simi Valley, California

Who else would I trust? Kyle is my number one mechanic. I am happy that he is with such a trustworthy location. It's a privilege to be able to go to this place. Alex is kind and gives you the time you need in order to ask questions and understand things. If you aren't familiar with car parts or how things work. They take the time to explain it. The shop is always clean. The waiting area is quite a clean feel. They have water and coffee for you. They are priced for what you get, quality. They do give you quotes so you can have a ball park figure before you go through with the work. Keep up the good work. Thanks for always being honest and taking good care of my fleet of vehicles. Bill always making me feel like extended car family. Thanks. Good luck on the beast that is brewing in the shop. Lol. read more

Honest, reliable, and knowledgeable team. Great experience and they are honest with the recommendation of work needed. Great team read more

Bill's Quality is the best. This is the only place I will take my 1998 Ford F-150 in Simi Valley. They are fairly priced and stand behind the quality of their work. They will make it right. read more

I am a high maintenance customer and they always deliver and keep me happy. They do my personal cars and company cars - have never missed a deadline and have never steered me wrong. We travel high mileage for work and I would never go out without someone at Bill's checking the car first. If they say I need something, I do, and if they say it can wait, it can. These guys are the best mechanics on Simi! My Diesel RV, boats, hot rods and daily drivers all go there now! read more

I had an issue with my misfiring cylinder. Took a while to test, monitor and fix but Bill's never gave up. When I had an issue after the fix I was able to bring my vehicle in and Bill's made it right. Awesome guys! Alex was/is a pleasure to work with. read more

They always treat me and my car special. I know I will always be presented the facts and given different options on how to fix it.

I have been using and referring this place for years! A big shout out to Bill for his kindness in our community! Today he donated boxes of face masks to the staff at MED CENTER!! A big THANK YOU for your thoughtfulness! read more

Bill's Quality Auto Care - Donating masks Covid -19! - Auto Repair Near Me - Simi Valley, California

I've been looking for the right place to take my RV for service in the Thousand Oaks area. Found it! Alex and Adam did a great job. Got me scheduled promptly and completed the service on time. Great communication. Also, I needed some help hooking up my new tow bars and braking system. Adam was very knowledgeable and helpful. Access in and out of their location with my big rig was surprisingly easy. I will definitely be back! read more

We have been to a couple of other repair businesses trying to get our check engine light fixed. Several trips and hundreds of dollars later we still had the issue and now our registration was due and required a smog check. Bill's Quality Auto Repair was recommended to us, and we are so happy to have our car finally fixed. Passed smog test without any issues. We will consider him our new go to mechanic. read more

I made an appointment a week earlier to have my oil changed on my 2019 SEL Premium Jetta. I told the young lady that my car's oil took a 0 - 20 508 Spec oil when I made my appointment. I arrived on Tuesday, 10/15 @10AM for my appointment. The young lady greeted me and said she got the 508 spec oil for my car and brought it out to show me. I thanked her and told her that I had been given a "CUSTOMER APPRECIATION CARD" from Bill Garcia, the owner, for a free oil change. She asked to see the card when right away Alex who works there and was helping another customer said "give me that card" The customer who Alex was helping was surprised at Alex's abruptness and I was embarrassed by Alex's actions. Alex was very curt to me when he said I couldn't use this card. I told him that I realize I might have to pay a little more for the synthetic oil. He told me it doesn't cover my car AT ALL even though on the back of the card it states Free Oil Change Service & Inspection for most cars, light trucks and SUV's. I said it's just a VW and I'm willing to pay extra for the oil. I said they should at least cover the basic oil and labor. He abruptly told me that the card wouldn't work for my car. I was shocked by his behavior and embarrassed by the way in which I was treated. I said thanks and left right away. I was very upset and have never been treated so badly! I went home and told my wife what happened. She suggested that I call Bill Garcia, the owner. I waited for a few days and called Bill's Quality Auto Care and asked for Bill Garcia. The young lady said he was gone to a conference and asked if she could take a message. I asked her to have Bill call me once he got back. She then asked what the message was and I told her it was personal. She took my name and phone number while assuring me that Bill would call once he got back. I never received a call from Bill Garcia which was disappointing, to say the least! Alex completely lacked professionalism and social skills. It's was a horrible and embarrassing experience for me. My wife and daughter have also used Bill's Quality Auto Care in the past. There were several opportunities missed by Bill's Quality Auto Care to make this right. At this time I can't recommend Bill's Quality Auto Care based upon my recent experience! I read more

Bill's Quality Auto Care - Auto Repair Near Me - Simi Valley, California

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I really liked this place, they had really good communication and everything felt very transparent. They ended up finishing up my car earlier than expected which was surprising and the price was pretty fair. The only downside is that I kept having to correct them on my name so I'm pretty sure I am permanently "Connie" at this auto shop which in the grand scheme of things not a big deal. read more

I know a lot of the time, people may feel scammed after recovering their cars from the mechanics shop. When it comes to Bill's, however, they are the real smacking deal! I've taken my vehicle to many mechanics throughout simi just to gauge out which shop was really the go-to and once I ended up at Bill's I never looked back. Seriously, the work these guys do is phenomenal and it always makes me feel like I just bought my car right off the lot. Highly, highly, *highly* recommend these gentlemen for any vehicle maintenance you may need. read more

2 days after spending $878.20 on a new fuel pump and fuel filter my car stopped dead in the street. I had it towed back to "Bill's" where they told me the line had come off and suggested that I was buying the wrong gas. 7 months later gas started pouring out from under the car, at the gas tank. This time I took it to another mechanic who fixed it and suggested I put a new filter in because the one that was in there was "ancient". Sooo, I was charged for labor and a filter that was NEVER installed! I will NEVER go back there. Phyllis J. read more

My husband and I have been customers of Bill's Quality for many years. We always receive excellent service at a fair price. The facility is very welcoming and super clean, and the staff are always very helpful and courteous! Service is always done well and on time. If you are looking for a reliable auto repair facility, Bill's quality should definitely be your #1 choice! read more

Yes, I found them to be honest and helpful and most of all I found them to have above average customer service. Kudos to Alex for being professional and helpful from initial phone call to my driving away. Very reasonable prices for the quality of work done. Reasonable wait time. But above all- and this really cannot be stressed enough- excellent customer service. Friendly, helpful, encouraging. If this is important to you, (it is to me) then give this shop a try. I'm sure I'll need something fixed again and when I do, I will return. read more

Before I get into it, let me say that if you need a repair done quickly this is a good place to go. Now, I've had a couple repairs done at this shop and have had an alright experience. I had one $2000 job done on my engine and something went wrong with the thermostat they installed and they replaced it under warranty for free. A second time my engine had issues I wanted them to check to see if it's under warranty or if it needed a different repair, and they have to diagnose it for a ridiculous price of $140. If it's a warranty repair the diag is free otherwise you have to pay the fee, even if you decided to go ahead and do the new repair. A lot of places will do free diags or at least cheaper diagnoses. It pretty much voids the point of their warranty because you might be forced to pay $140 just to see if you can use it. Alright business, hope they do free diags in the future. read more

Wow. I was referred here by a friend. I decided to try Bill's instead of overpaying at Mercedes but expected to get a list of repairs I'll need done. I only got a couple and they were honest by saying it wasn't an emergency. Good mechanics you can trust are so hard to find. I highly recommend them! Our driver was so cool too! All so professional, prompt, reliable, efficient, thoroughand friendly. A+ read more

Thank you Adam for excellent customer service! I had to get a smog check and possibly a smog fix and bike home until it was done. Because Adam knew I was biking he called me as soon as my car was done to save me a long ride back. Bob did a great job with the smog check and he helped me get my bike back in the car. I appreciate Bill's Trustworthy and quality mechanics and customer service. Thank you again Adam and Bob! read more

These guys are GREAT!! Very knowledgeable and they take the time to explain what they are doing and why. I researched to find a quality (no pun intended) car service center and this business consistently gets great reviews. Now I know why. Bill's Quality Auto Care will be my mechanic shop of choice from now on. Every employee I encountered was helpful and was interested in providing an excellent service experience. Alex was especially helpful! Thanks!! read more

I called to ask if I could bring in my car because I was having trouble starting it, the person I spoke to on the phone said I could bring it in today but it would be 160$ to diagnose it, I told her that was fine. I went inside and spoke to her to get all the paperwork filled out. Everything was fine until a guy named Adam came out and asked me what car was mine, he saw my car and said something to the women at the desk and told me it was going to be 354$ to diagnose not 160$. I asked him why it was 354$ when they had just told me it was going to be 160$ just to look at the car and he couldn't give me a legitimate answer. I ended up just going through with it since I had towed my car in, it took them a whole month just to reset my computer system in my car. Be careful if your planning on bringing your car here. read more

My husband and I had a Saturday almost nightmare when our car died around 2pm in a local parking lot. My best friends wedding was at 4pm and we are from the Bay Area... being pretty clueless to where to take the car to. Currently praising and thanking God for yelp, AAA, and Bill's Auto Care. Initially I had called another car repair place right before Bill's and the man on the phone in comparison was very short with me and emphasized how we needed to get the car there now to have it out by their closing time of 4:30p. Sounding rushed and unsympathetic I called the next place on yelps list which was Bill's... From the initial phone call - Alex's voice was immediately calming and comforting- they weren't closing until 5pm and... if it was the issue I thought it was (the engine starter) it would be a quick and easy fix and our vacation plans wouldn't be ruined. (Had to check out Sunday to head to Disneyland) At this point we had both calmed down and the husbands AAA had an eta of 3p and I left to go get ready for the wedding. (Thankful for uber now too) Husbands experience: Alex was friendly, understanding, and he ordered the part immediately pretty positive it was the starter after an initial diagnosis. So as the car went to get a full diagnosis the part was there in less than 15 minutes. After arriving at 3:10pm he was out by 4:10... with a complimentary check of our fluids and tire pressure included. Free water, coffee, candy... clean restroom and comfortable waiting area. My husband could tell there were a lot of repeating customers due to the first name basis that Alex addressed some people that came in. Alex also updated my husband which was comforting. The price was fair- and for the timing perfect for our needs. Would definitely recommend anyone in the area to check this place out in need! THANK YOU ALEX AND THANK YOU BILL'S AUTO CARE!!!! read more

I understand that they are a business and they need to make a profit, but these guys have crazy mark-up on parts. I had an O2 sensor, spark plugs and cables replaced here a couple weeks ago. I was charged $900. When I looked at the invoice, they were charging $365 for the O2 sensor and $100 for the spark plug cables. I looked online and saw the O2 sensor for $100 and the cables for $30. However, I know they don't buy online, so I called the nearest Part Shop and they had them for $120 and $40, respectively. Again, I don't know who supplies them so I called the nearest Hyudai dealer. (the dealerships usually have the highest part prices around). The dealer had the parts for $231 and $56. So based on the worst case scenario, they marked up their parts around 60% and 95%. I called Joe to just verify that they charged me correctly. I told him the prices that I found. He said he would look into it and call me back. He never did. I called back 3 days later. He had no clue what I was talking about at first. Then, he said he had looked into it and those are just the prices. Then he says, let me call around and look into it further. He called me back later and told me that he was surprised that the dealership had the parts for so cheap and that they must have some deal going on. He refused to tell me what he paid or where he got the parts from but assured me that he was going to have a long talk with them about their prices. I would never go back here or recommend anyone else to. I don't trust Joe at all. The work that they did was satisfactory, but they take advantage of you when it comes to pricing. read more

Thank u for making our Thanksgiving weekend a memorable one! My husband and I have been going to Bill's Auto Quality Care for the past 8 years. We felt Bill's is a quality full-service auto repair shop that we can trust, which is a characteristic that is very hard to find nowadays. Bill and his crew have always been very professional and knowledgeable until recently. Last December, we purchased a new 2018 Range Rover Velar. We knew the service for this vehicle could be pricey and the dealerships tend to overcharge you. However, our concern dissipated as we knew we can take the Range Rover to our trustworthy Bill. Last week, my husband spoke to Alex about setting up an appointment for the first 15,000 miles maintenance schedule. Alex explained to my husband that this maintenance schedule consisted of an oil change, filter replacement and a cabin air filter replacement. My husband clearly indicated to Alex that all we needed was an oil change and a filter replacement as he did not feel the added services were necessary at this time. The appointment was scheduled for the day after Thanksgiving. As usual, we dropped off the vehicle and the person at the front desk provided a copy of the service that included the cost. When you trust a business the way we trusted Bill's Automobile, we felt we did not need to review the invoice very carefully before we signed it, particularly when you think you can TRUST someone after 8 years. We picked up the vehicle a few hours later, paid for the services and went home. When we arrived home, since this was the first time that we had the Range Rover serviced, we were curious about the labor charges so my husband checked the invoice and he noticed that they added $40.00 for tire rotation -- which we just did a few months ago at American Tires. While the $40.00 is not a significant amount, we were surprised to see this charge since this is something that we did not ask them to do. We went back to Bill's and spoke to Alex. We shared with him our disappointment about the tire rotation. He told us that the tire rotation was included as part of the 15,000 miles service and that he had explained this to my husband before. He ironically told us that my husband knew about the tire rotation and I signed the invoice that included the tire rotation service. I signed the invoice because we trusted you and it was not until yesterday that we realized that we cannot trust you. After 8 years of being loyal customers, we were expecting a more professional and respectful treatment. Again, the $40.00 is not the issue here. The issue here is the principle that we trusted this shop will not add a service that we did not request. If this was not bad enough, as Alex was walking away, he added, I can give you a chocolate bar. Considering the circumstances, we thought that was extremely inappropriate and unprofessional. Alex seemed to find the experience amusing, we did not. While we do not disagree that Bill's Quality Auto Care is one of Simi Valley's top auto repair shops, the dilemma that we are now dealing with is whether we should continue going to Bill's and make sure that we always review the invoice -- line by line, to assure we are not being overcharged for a service that we did not request or find another shop. Wherever we decide, we trust Bill Garcia is a man of principles and he will appreciate to know how two of his most loyal clients were treated over the Thanksgiving weekend. read more

Everything facet of my (single) experience with Bill's Quality Auto Care reinforces their claim that they want to provide great service to earn loyal, long-term customers. I am flabbergasted that they have no other Yelp reviews... they're easily the most courteous automotive shop I've ever patronized. First of all, they conducted our business professionally, courteously, and adeptly. Alex made it clear what service they would perform, how much it would cost, and at which points he would call me to ask approval. The remainder of the transaction went smoothly and without incident. They performed an oil service, replaced rear wiper blade, diagnosed Check Engine light, and replaced timing belt and water pump. I drove 600 miles over the next few days with no issues. So -- they're excellent, both professionally, and from a customer-service standpoint. Here is a list of other perks that really made my experience with them stand out: - Their sponsored Google Maps entry made their website easy to find. - The have an excellent website where you can schedule appointments online. - They have free coupons on their website: http://billsqualityautocare.reachlocal.net/specials/auto-repair-coupons.htm - They offer a shuttle service to drive you to where you need to go after dropping off your car. - The staff (Alex, in particular) was friendly, courteous, helpful, and knowledgeable. - They have a neat little guide on their countertop to help you describe the "weird noises" that your car is making. (Not a huge perk, but I thought it was cute.) - I was having a particularly odd problem with my odometer, and Alex, rather than restricting my options to "replace the whole unit" or "live with the problem," took the initiative to call several odometer specialists around Los Angeles to find out whether there were alternative options. This really impressed me -- his willingness to perform outside research in order to accommodate my particular needs. - Upon picking up my car, they gave me a chocolate bar with "$5 off next service" coupon on it, and a coupon for a free car wash at a local car wash. - The next week, I received a call from them, asking how the car was running. - A couple weeks later, I received a *very* courteous letter from the owner of the company, thanking me for my business, along with a $20-off coupon for my next non-oil-change service. - I had monkeyed with the dashboard and removed a plastic panel, which had been kicking around in the back seat. They screwed it back on for me. Until Bill's Quality Auto Care, I had never found a mechanic who tried so hard to impress upon me his desire to earn a loyal customer base. It was really a delightful experience. read more

I broke the lens of my tail light recently. It's an old model so I understand that they have to order. Bur they gave me a ridiculous quote for $375. I couldn't believe my ears! I already looked up replacement parts online and it could NOT have been that expensive. A new set would cost $120, and I ended up ordering a used one for $60. If by their price, they must charge me $200 for labor. I know Burbank has many auto care shops. So if I'm desperate, I'd rather drive there than go to Simi. read more