****NIGHTMARE EXPERIENCE**** Summary (if you don't want to…read moreread the full story): My car came back with TWO NEW ISSUES after I spent over $3,000 with this shop, and the ORIGINAL ISSUE was never resolved. When I brought it back, they refused to fix any of it unless I paid even more money -- for problems that appeared immediately after I picked up my vehicle from them. The Diagnostic: I brought my car in because of a loud noise that happened at certain speeds. They said they'd need to run a full diagnostic to identify it, which seemed reasonable, so I left the car with them. Two days later, they called with their findings: my REAR DIFFERENTIAL was bad and needed to be fully replaced. They also gave me a list of "maintenance suggestions" and separately flagged that my FLEX EXHAUST PIPE was broken and needed replacing too. The total estimate with everything included came to $3,742.68. The Repair Decision: I declined all of the maintenance suggestions and authorized only two repairs: FLEX EXHAUST PIPE replacement -- $305.09 REAR DIFFERENTIAL replacement -- $2,484.38 That came out to roughly $3,000 after tax. Picking Up the Car: New Problems, Immediately When I arrived to pick up the car, it was parked out front. The moment I started it, there was a NEW NOISE -- loud, consistent, and awful metal on metal clicking noise for about 20 seconds. I was concerned, but told myself it might just be the new parts settling in. Driving away, I quickly realized: The ORIGINAL NOISE I brought the car in for was still there. There was now an insane NEW EXHAUST SMELL inside the cabin (that now happens every time I start the car). So: two brand-new issues, and the original problem still unresolved -- after paying over $3,000. I gave it a few more days, hoping it would resolve on its own as the parts settled in. It didn't. The new noise, the new smell, and the original noise were all still there. Follow-Up Visit with David: I called the shop, and CHRIS (the owner) told me to bring the car back in for a diagnostic. When I arrived, DAVID (the senior advisor) was the one who met with me. I explained what Chris had told me and described both the new noise and the fact that the original issue was never fixed -- despite having just spent $3,000. I showed David a video of the new startup noise and told him about the new exhaust smell. He offered a few guesses as to the cause, including that it might be related to the FLEX EXHAUST PIPE they had just replaced. We went on a test drive together, and David immediately said, "I hear the noise" -- referring to the original noise that the $2,400+ REAR DIFFERENTIAL replacement was supposed to have fixed. He asked me to drop the car off the following Monday, since I couldn't leave it that day. Second Drop-Off: Still No Resolution I dropped the car off Monday. The next day, David called and told me: They could not replicate the new startup noise. The new smell was likely caused by an exhaust leak from the FLEX EXHAUST PIPE -- the part they had replaced. They didn't know what was causing the original noise issue while driving, and suggested I take it to Discount Tire to have them look into something tire-related. Despite the fact that the ~$2,400 REAR DIFFERENTIAL replacement was supposed to fix that exact issue. At this point, I was furious. I asked David directly if they could just fix these problems, since I'd already spent over $3,000 and was left with the original issue plus two new ones that didn't exist before they touched my car. His answer: they didn't know what was causing the original noise, and diagnosing the new startup noise would take about 4 hours of paid diagnostic time -- on top of everything I'd already paid. I told them I was picking up my car. When I did, the "new noise" David claimed he couldn't replicate was right there. I DO NOT RECOMMEND.

They stand behind the quality of their work, are very professional, and work hard to make their…read morecustomers happy.

Service techs at Valvoline are very polite and knowledgeable. Download the app to add savings your…read morenext oil change. You can also obtain real time wait estimates at stations in your area. To provide extra value from your oil change, they also include a multi-point inspection on your tire, battery filters, lights etc. The entire process takes 15-20 minutes. So why waste your valuable time and potentially creating a mess in your garage or driveway? If want a great value, quick oil change at a reasonable price ($72 with coupon) without any pressure of selling you extra products. I'd recommend you give them a try.

Excellent customer service! And, did a fine job…read more A bit more pricey than some others offering the same service, but I like how there's a camera with a monitor available to watch what's happening under the vehicle and under the hood. They were fast, and efficient. I was in & out in around 15 minutes, with no issues. I would definitely go back, and I would definitely recommend this business.

These guys are dependable and fast. I have had bad experiences at chain mechanics (stone of fire),…read morebut this particular shop has a great manager and head mechanic. They are honest and dont dissapoint. I have done an oil change, brakes, and some pretty deep engine work here and I am very satisfied without that lurking suspicion I was cheated.

DO NOT take your car to this place for an oil change!!! I took my car there and had to wait 2 hours…read morefor a ten minute oil change. I was trapped in line and could not get out. Finally when they started working on it, they were slower than molasses flowing uphill in the winter. Then all the trash talk made me think I was at a demoncrat convention. Only later I found that they put 8 quarts of oil in my car that should only hold 6 quarts. That means either they didn't drain all the old oil out or they lack the mathematical skill to know the difference between 6 and 8. I don't know where their malfunction lies, but I am never taking my car to any so-called Express Oil Change ever again. I would also caution everyone else to stay away from there as well. I am just glad I didn't get new tires there. They might have tried to put 12 tires on it... Update - 30 seconds after posting this review... Almost immediately, an automated reply appeared after this review. Nobody there reads any of the reviews. It is just a generic message - "Sorry for our horrible service. Contact support if you want to waste even more time". If I can reach so much as one other person and have them stay away from Express Oil Change, I will have succeeded. Unlike Express Oil Change, I prefer to be honest and help people as much as I can instead of take the money and run. I would like to see if a real human will reply to my review. I am very certain nobody ever will! I simply want to know how they can be so incompetent. It is not just with my car either. Continue to read other negative comments...

Have you been looking for a top notch mechanic in the Murfreesboro area? Look no further. This shop…read moreis the real deal. I was suffering from car issues while parked in the Toots parking lot. After making a call to the local VW dealer (who could get me an appointment in 2 weeks) I walked across the lot to Reox Automotive. I'm glad I did. As I walked in, I was greeted by Danielle (an owner) and asked if I could get a jump start. Joe walked out with me to my car, jumped it, and said they had space in the bays to take a look at my car to see what was causing the problem. Hmmmnnn....YES! They had space immediately which was just what I needed. I jumped at the chance as I already knew there was a 2 week wait at the dealer. The team ran some diagnostics on my vehicle and Joe walked me through the process of what was needed for my car. He provided me options and allowed me to choose what I needed for my vehicle in accordance with my budget. It needed an oil change and a new battery. Joe made me feel like a lifelong customer and there was a level of trust between us that I haven't felt from any other shop. The shop reminds me of an old school auto shop with a lot of nice homey touches. I felt at ease while sitting on the couch, watching re-runs of the Honeymooners, and listening to songs that were from the mid-20th Century (perhaps the Cole Porter songbook?). It was cool and I felt like family. Their customer service blew me away. I was communicated with during each step of my services. They spoke to me like a person, not a revenue stream. It was the most pleasant automotive services experience I've ever had-hands down. As a transplant to the area, I didn't know a great auto shop/mechanic-until now. I will no longer be seeking services from any dealer and will instead bring my car needs to this Family owned business. These guys rock-and are trustworthy! I was treated promptly, with courtesy, and received a very fair price that I was more than happy to pay. This team solved my problem immediately, and did so with a smile. After the work was completed, I hopped in and drove away. The car was such a smooth operator. It drove better than ever... as if it were new again. Thank you REOX Automotive for taking the time to fit me into your schedule. I've been fooled by dealerships and their mediocre customer service. That won't happen again. REOX-you guys rock and you've just earned the car business for my family. Thank you again.

Doctor Boltz Clinic took care of my 1997 M3 with respect and great care. They have won me over with…read moretheir great customer service skills and auto work. My M has a new place to visit. Thank you Doctor!

We have taken my teenage son's car here for oil change service three times. Friendly service and…read morethe staff seems knowledgeable. They have recommended additional services but have not tried to force us to make additional purchases. No issues.

Decent place of business fast and actually know what they are doing…read more Excellent work thanks guys

Every time I get my oil changed I prefer this location of Valvoline if I can't get to my dealership…read morebecause I can't get an appointment. They always have coupons which make the prices even better. It's such a great convenience. I'm usually in and out in less than 20 minutes unless there is someone in front of me. Which is fine. I usually go when I have very little to do.

What a wonderful shop and service!! The staff was delightful and listened to my suggestions and I…read moreheard their advice. I recently relocated to Murfreesboro, TN and even though my car was shipped, it is a 2006 and needs the oil change maintenance on a regular basis. I was glad I chose this location not only because it is close to my residence but the ladies who serviced my car were top notch and timely, personable and professional. Y'all need to come to Valvoline on Memorial Boulevard!!

Quick and efficient. Easy in/out. Thank you Fast Lane Express!…read more And...I need eighty five characters; I need eighty five characters; I need eighty five characters; I need eighty five characters; I need eighty five characters.

Awesome place for an oil change! Everyone was very thorough and kind... didn't try to upsale or…read morepressure me but also made sure I was taken care of. Highly recommend!

Pulled in for an oil change, first time there. They are quick and the attendant was personable. As…read moreusual, upsell was the norm, but I resisted!! Similar cost to the dealership. Decided to let them do my pick up. Attendant with no personality, still quick, though.

They are my go to for oil changes. Quick, friendly, and helpful. I drive a truck so it can be…read moreexpensive, however, they gave me a coupon which I was able to use and saved $15

The service I received here is unmatched! Nick and his team are wonderful individuals and provide…read moreyou with all details and communicate every step of the way. I had a bad experience before coming to CBA and they really did go above and beyond to help get back on the road. If you have any issues with your car please take it here you will not be disappointed! TiffanyH.

The service is great as are the shuffle drivers Cynthia and Brian. And the mechanics helpful. Who…read morewants to spend $$ on a 20 year old vehicle? But ya gotta!! Better than a car payment?? Maybe. lol