They couldn't help with the problem I called them about but they didn't stop there they gave me the number to call for a technician to come work on the commercial appliance my job was having a problem with. Very friendly and knowledgeable customer service read more

If you want an honest person with integrity don't call this company. He couldn't even look me in the eye to talk to me.

We have used Bill's appliance for repair of refrigerator (whirlpool), dishwasher (whirlpool), gas range (ge). They are prompt, conscientious and very knowledgeable. Repair person doesn't look to replace a part unless it needs replacing, they are not in it to make you pay more. We are lucky to have this business in Jackson. It's a dying art/skill. I will miss them if they close. I highly recommend this business! https://www.jacksonsun.com/story/money/business/2016/06/25/bills-appliance-service-still-style/86305672/ Nancy Van Tol read more

Bill and Jimmy were Top Shelf people to work with. Very helpful, saved me money on my Washer Fix and gave my great treatment. Highly Recommend these guys. read more

Service man was extremely rude to my wife, since I had to be at work. He would not answer questions. They would not warranty their work and simply added coolant to my refer, which has since leaked out. I had it repaired by an honest appliance repair man and it is holding coolant. He knew enough to add a sealer. I would almost call it a robbery, $172 down the drain. Check was written to Bill's Appliance Repair. read more

This review is starting out bad already and they haven't even got to my home yet the lady called but couldn't get my husband so she called me. I told her that I was at work but someone was home and she was like well I need to talk to him because I need to know who going to cover the charges before I send someone out.....now me not wanting to Bless her at this point.....I told her don't worry about the charges someone is there! (This was the short version) So my thing is if we wasn't going to pay you, we would not have called you I had to rate this business to be able to send this but it don't even get one star from me!!!! read more

I called bills to have my washing machine looked at. I was told the service call would be $89 and that I would be givin a quote for anything else before work would be done. Dan came out and completely ignored the possibility that the problem was the pump filter, he poke around with a screw driver for about 20 minutes and said it was was working. I paid $159 and at first was thrilled. He left. At this point I was never givin an estimate of any kind. I stared the wash and never made it through the wash cycle the pump filter still won't drain and now I have standing water in the drum. I called back first thing the next morning and was told different prices than then when I scheduled the appointment. And then was told it would be at least a week before they would even look at it again. In my opinion they have absolutely no customer service and I definitely will not call them again for any reason. read more

Pros: The gentleman who came out was nice and polite. I was charged 70 dollars for the technician to come look at my appliance. But when he said the keypad on the over the stove microwave just needed to be cleaned and it would be 30 dollars I was thrilled. It took the man 30 minutes in total. Cons: A week later it was beeping and starting on its own again like an appliance possessed. When I called they did not guarantee the work they had done and would not provide a refund. They said to order parts and fix it would be 250 to 300 more dollars in addition to the 102 already spent. Overview: I wish the technician who came out would have said that he was unable to fix it so I wouldn't have wasted my money. No Refund; No Guarantee on work; Lied about work needed I will never call them again read more

I had an extended warranty through Lowe's for my 2 year old washer. Lowe's made the appointment with Bill's since it is an LG and they are the only ones that can fix it apparently within a 100 mile radius. #1 mistake- buying a LG Washer! My appointment was scheduled for 7/30 by Lowe's on 7/25. On 7/25, Bill's called and stated that they couldn't come on 7/30 because they only come to my area (20 minutes) away from their store one day a week and I would have to wait until 8/2. I was unhappy and called Lowe's back to find someone else which obviously didn't happen. I called Bill's back the same week to verify my appointment and was told that it was cancelled and that I would have to call Lowe's back to reschedule. Lowe's rescheduled the appointment as I was waiting on the phone. Tech shows up on 8/2 for 5 minutes and says that it is a valve which I had already told them was the issue. He couldn't fix the it because he had to order the part instead of actually bringing one when he came. I call back on 8/6 and my part is going to be in the next day, but since they only come one day a week, I had to wait until 8/9. Okay, I have accepted the fact that I haven't had a washing machine for two weeks now so what is a couple of more days! However, the morning of 8/9, I receive a call from the tech who tells me that he is going to be at my house at 3 that afternoon. We agree that I will be there and if he is running early, I asked that he call and just let me know since I am at WORK and I need 15-20 minutes to get there. At 2:37, I receive a call from a lady at the store stating that he is at my house and I am not there. I informed her that I would be there at 3 as we agreed upon and she said that he was running ahead of schedule. I told her that I had asked him earlier to let me know if that was the case and I would leave work sooner. She then proceeds to tell me that she doesn't know if he can wait because he is on a tight schedule. At that point, I admit I was extremely rude in telling her that I thought he could wait 15 minutes since I had waited 2 weeks and that I would be there at 3 and he better be there when I got home and slammed down the phone. Fortunately, there were very few words exchanged with the tech when I got home. It took 10 minutes to replace the valve and he was on his way. I will buy another washer, although I have paid for a 5 year extended warranty before I ever have this one repaired, again if I have to use Bill's. read more

My Kenmore Washing Machine began to malfunction. It would turn on okay but would not complete the whole cycle. It continued to beep with a UL malfunction code on the display. I originally called Sears Home Service. What a mistake! They sent "Dave" out to my 'service call' to diagnose the issue with my washing machine. He hooked up a laptop that he had brought with him, to the washing machine. We kept trying to tell him that if he just attempted to wash a load of clothes (we had plenty piling up by then), then he would see the problem as we did. He refused to put the washing machine through a normal wash cycle, instead insisting that he only needed to put it through an 'empty' rinse cycle. The rinse cycle ran for 12 minutes, after which he declared that he could not recreate the issue; stated that it was probably a blocked coin that had dislodged; then proceeded to charge me $80. I could only defer to him (he was supposed to be the expert). I wrote him a check for the $80, then he left. 30 minutes later, we attempted to get a load of laundry started. Once again, the machine would not complete the whole cycle, instead started the repetitive beeping with the UL error code on the display. Frustrated, I called the Sears repair person (Dave) back on the cell phone number that he had called to confirm from. I got his voicemail. I left a message saying that he had literally just left my house 20 minutes ago supposedly to repair my washing machine. I explained on the voicemail that I had paid him the $80 in good, and my washing machine is still not working. When I did not get a call backlights from him within 30 minutes, I once again called the Sears 1-800 number that had set up the Sears Home Service call. They said that they were sorry that the repair wasn't right, and they could set me up for a return service call; but because it was almost 5:00p, they could not schedule the same day. The next morning, I called Sears back again to find out what they were going to do about the lack of service in my service call. They had the nerve to tell me that they couldn't schedule another service call until Friday. Friday? Their service person was there on a Monday, and didn't;'t do what he was supposed to. I'm on the phone with them again, and the best they can do is send someone out on Friday for another "service call"! I asked to speak with a manager. They transferred me to the 'call escalation department', where they responded to my complaint with the same response of "we are so sorry, but can set up a service appointment for Friday. I let them know that when I agreed to pay for a service call, that was under the mutual agreement that a service would be performed. I also let them know that I am not paying them $80 to simply show up at my house and show their face. I told them that since they could not honor their promise of prompt diagnosis and repair, I wanted my money back and would take my business elsewhere to a company that actually valued it's customers. Sears then told me that they could send a report to the Customer Resolution Center that had inquired about a full refund and service cancellation. They then told me that I would be contacted in the next 24-48 hours by the customer resolution team, and if I had any question after this, I was to contact the Customer Resolution Center directly. I told them that they had not given me a contact number to the resolution center, so were they going to give it to me now. They refused to give me the number to the customer resolution center, and said that I had to wait until they contacted me directly and at that time they would give me a number to contact them back at. Needless to say, I put a stop payment on my check for the $80 service call that did not happen with Sears Home Service. rI then got online and put in Kenmore Washing Machine repair in Jackson TN. I saw that Bill's Appliance was near my home. I called them about my washing machine repair. They told me that the couldn't promise to get me in same day, but had hoped that there would be an opening that they could slip me into before the end of the day. The service charge to diagnose would be $79.00. Well, not only did Bill's Appliance get my diagnostic service call in that same day, but the service repair person actually laid hands on my washing machine. Yes. I mean he touched it, took it apart, looked down inside, and ran it through the wash cycle. Yes. Bill's Appliance repair was actually able to recreate our washing machine problem while they were there. (No doubt, due to their 'hands on the washing machine' approach. They told us we needed a new part, and could call the office the next day to order it. We called the office the next day, and order the part. By Monday morning, Bill's Appliance had scheduled a return visit to repair my washing machine. Bill's Appliance, Jackson, TN was responsive to my needs as a customer, and I was happy to pay for services rendered. read more

Dryer problems. Called for service and was fit in much earlier than I expected. Excellent! Tech went right to work, disassembled the unit, diagnosed the problem, estimated cost of parts and labor to repair. Pleased with his efficiency and suggestions for where I might buy a replacement. Sorry that I don't remember his name. read more