We ordered and prepaid for a grave marker for my husband in October 2023, when we were in Wyoming for his graveside service. Understanding that ground conditions in Wyoming are such that installing the marker would be delayed, we were assured it would be in by Memorial Day. When family visited on Memorial Day, and no marker was present, I started calling the company to check out the problem. "There was a problem with the foundation not meeting the requirements of the cemetery", though they service this cemetery regularly. I was assured that would be corrected "next week". I called again on June 12, since I had still received no confirmation that the stone was set, and again insured it would be installed "next week". Not having heard from them after that conversation, I called on July 26 and left a message. On August 5, I finally received a text message from them, with no comment, but with a photo of the newly set stone, presumably set where we had requested, though there is nothing in the picture to confirm the surrounding area. We live in another state and it feels like the Monument company has less than appropriate concern for customers who are long distance and might not have concern for their departed family member or other mourners who wish to honor the deceased. read more