Never an issue and comfortable place if you have to wait. Plenty easy to relax if you choose to stay.

Get your tires somewhere else! I was told it was a 3-4 hour wait. I'm going on 6 hrs now and still haven't heard from anyone. This is ridiculous and so unprofessional. I had an appointment at 8:40, there's no reason changing my tires should take this long! read more

I just THOUGHT I was done with this crappy service department when they quoted me $592 to change 6 spark plugs in my Tacoma. But this week I went to get a quote for the oval shaped Toyota emblem for my grill (approximately 7 inch wide and 4 inches tall). The emblem itself is $404 and installation is $580. $989 for a Toyota emblem for my grill. All but $1000 to replace an emblem on a truck that may go for $25K to $30K. Do not recommend unless someone else (insurance company?) is footing the bill. An absolutely OUTRAGEOUS price!! read more

Communication and guidance from Medke is the reason I use BWT for servicing our Lexus.

Came in today for a regular service. Was told it would be 2 hours. Took 3 as I had to add a service. Fine, I'm tired but I wait. I'm so tired when I leave I didn't notice right away that the service tech, Jesus Chavez, completely unplugged my dash cams (front and back)!! Why??? So unnecessary and hella rude!! read more

Paid them $1400 for lots of services then to come back in 2 months because the service light went on. Another charge of $220 to find out the cause that they lost my tank filler cap last time. Unfortunately we had no evidence to blame it was them who lost it, but who else touched it last? Advisor Nicole was very "nice and professional" ... fake! Don't use them to service your car, or you'll be stuck with high prices and deception. read more

I simply needed regular maintenance. Toyota is good that way. They help me take care 2022Venza by including regular service every 10,000 miles. I didn't have an appointment and my car was sitting at 9,922 miles, but we were talking a big trip, and I feel more comfortable with a car recently service. My service advisory,Nicole, took great care of me. There's always paperwork, but this process was really fast. The service area is spacious and immaculate. All the service people are professional. The waiting room is comfortable. There is a restaurant and a refreshment room. There are phone chargers and TVs to pass the time They really know how to take care of a customer. read more

See all

It is a very nice waiting area, lots of TV's, there's a kid playroom, and a little care with really great food. All the employees, from all different departments, has always been very friendly read more

We arrived at 9:25 this morning to get the 4 Runner we bought from Bill Wright when it was still "Bill Wright" its every 5,000 mile service. it's 1:35 and we're STILL waiting. I had to go and track down our "couldn't care less" service writer and ask him when we'd get our car back. He said our car should be next and we'd ought to have it in an hour or so. The TVs don't work right and you have to ask the parts guys to put HGTV back on the TV next to them off the horror movie and back to what's supposed to be playing. They don't even have coffee and donuts anymore. This place has really gone downhill since they sold the business to the group out of LA read more

I was traveling from San Diego to Sacramento and had an odd noise in my Toyota. It was a Saturday and I did not expect Toyota to be open. I called Bill Wright Toyota Saturday morning and they said if I could be there by 10 they would try and fit it in to look at it. I had it there by 10 and they called me back at 2 o'clock saying it was ready to pick up. I was quoted $212 to diagnose and look over my car. They were unable to find a problem, which was not a surprise to me as I'm a mechanic and doubted anything would show up, I just wanted to make sure that there was nothing obvious wrong with the car, To my surprise when I picked up the car, they didn't charge me anything. Zero $. For not being their Customer they gave me good service. I would highly recommend them, Nicole was pleasant and helpful. read more

If I could give no stars I would. First visit over a year ago for routine service was horrible. Took over 4 hours. 2nd time this past May was much better. About 2 hours. Today and the last time ever going there, checked my car in at 10:54am, again for a routine service and was told there was also a recall. Checked in at 3pm with them and was told just had to do the recall. Got it back at 4:45pm after insisting they bring my car out. Never once did anyone give any updates or time frames. So yes if u look at it almost 6 hours of sitting there. read more

I've had issues in the past with the Toyota service centers, so I didn't really want to come here today, but I did anyway because they were open on a Saturday, and it was convenient. I don't feel it's right to be charged $180 just to diagnose a "maintenance required" light. Even though I had an appointment at 10:15 a.m., they said it would take all day... Just for diagnostics... read more

Absolutely no consideration for people's time. Had an appointment for an oil change and alignment at 9:40, husband got here at 9:30, got checked in and waited. Service advisor, Eric called me at 11:15 that they were backed up and was gonna be another 30-45 minutes (so 12pm) husband didn't get out until 1ish. He left and all good, right? Wrong. As soon as he left and started driving he noticed our RAV was still pulling to the left so he drove it right back, plus they left tools inside. I ended up going and switching places with him because he had things to do. So in sitting here at 3pm writing this review, phone about to die and still haven't gotten my vehicle. Was planning to travel out of town at 3 but now i highly doubt that. I also highly doubt the alignment was done to begin with or wasn't done right but did manage to charge me for it without even checking it themselves. Now another service advisor said he's going to make sure all is good and drive it to make sure. Not sure I trust them at this point. So now we wasted all afternoon here sitting here and out money because we won't be able to make it to our already purchased Dodgers tickets. read more

Bill Wright Toyota Service Center - Called me to tell me it would be another 30-45 minutes - Auto Parts & Supplies Near Me - Bakersfield, California

See all

Well I had a coupon for maintenance 10% off whatever estimate $55 When I had a concern for front brake noise I later got a estimate oh $4000 to repair rocker bar , cv boot leak and other misc The only Saving grace the car got out of repair when I needed it lol! read more

SO FRUSTRATED!! I took my 2024 (yes, essentially new) Corolla Cross to Bill Wright service in October 2024 for a warning light about the air bags. Their technicians took 6 hours to diagnose "rodent damage" as the problem (we won't even get into why car manufacturers are still making wires that are tasty to rodents, a known problem) and said I would need to replace the entire wiring harness for $8,694.25. I have no way of knowing if this was the correct diagnosis, although my local mechanic laughed when I said they'd replaced the entire harness instead of the lead to the airbags, but the work was completed, I paid my $1,000 insurance deductible, and went to pick up my car on October 30. That almost didn't happen because a technician had taken my car key home in their pocket (not a professional move) but after an hour's delay the key appeared and home I went. Over the next couple days I noticed a series of small things that were no longer working correctly on the car: tires rubbing somewhere on sharp turns, windshield wipers hitting the windshield frame, automatic night setting on the tech screen no longer working, floor heater not working properly, backup camera misaligned. None of these were big issues but none of them had existed when I dropped the car off for service. They needed to be fixed after the big wiring harness transplant. Since November, I have called the service writer, Napoleon, TEN TIMES at Wright Toyota. He has called me back ONCE and said he'd have to ask his boss if I could have a loaner car to drive while they fixed the things that THEY BROKE when replacing the wiring harness. As of today, January 10, 2025 I have received no other communication from the service writer or the company. They are completely ignoring me and apparently planning to blow off fixing the things THEY BROKE when servicing my car. We all know that customer service, and anything automotive, have gone downhill since Covid, but this is ridiculous. TEN calls from me and no move towards fixing what Wright Toyota damaged? Wright Toyota simply does not care. If Wright would spend more time on actual customer service, rather than pestering customers to rate them on their customer service, it would be a vast improvement. While there may or may not be any competent and ethical car dealers left these days, I can suggest that Bill Wright Toyota, as far as service goes, is certainly not one of the good ones. Take your business elsewhere. read more

I was highly disappointed with my visit today. I should have read the reviews before choosing this Toyota service center. Today I was there from 10 a.m. to approximately 1:30 p.m. I was here so long that I had to have a phone charger dropped off to me, and because of this charger, I noticed my car was already parked out front, ready to go, and I was still waiting inside with the service advisor. My overall biggest complaint is at the beginning when I was asked if I wanted my car washed, I specifically said no! Well, when I found my car outside while grabbing the charger, I noticed my car was wet. Once I was finally called in to meet with the advisor for my paperwork, I asked if they had washed my car, and she said yes. My vehicle had just been detailed the day before, and that money just went down the drain since they ran my car through their car wash. She offered to send staff to dry it off better, but at this point the damage had been done, and I was ready to leave. My car was detailed by professionals, and nothing they could have done would return it to the condition in which it had arrived. Additionally, I was quoted $244 for a battery and ended up paying less than half the price at a local, reputable business. They also didn't bother to program the "maintenance reminder" on my screen, so it is still coming up when the vehicle is turned on. I hope that the other Toyota service center in Bakersfield is better than Bill Wright Toyota as I will not be returning here. read more

This review is specific to service advisor Chris Moynier. I took my car in to program my 2nd key and there was an issue after getting my car. Nothing to do with the key & not my fault. Chris right away promised to make it right and took care of me. He went above & beyond to take care of the issue and scheduled Uber rides, drop off & pick ups around my schedule. What started off as a potential bad experience, turned into great customer service, thanks to Chris. I recommend you going to see Chris if you want to be taken care for your Toyota service. read more

The radiator needed replacing on our 2004 Sequoia. When we picked up the car we were informed that none of the hoses had been replaced! They are original parts so 20 years old. They never called us to ask if we wanted the hoses replaced nor did they recommend it. So disappointed. Shoddy workmanship. read more

I don't appreciate sales person Kasandra Jimenez telling me what she wanted to say, and not answering my questions. I asked what's going on with my car, not how long my wait will be. By waiting my choice, she never approached after three hour stay. read more

Service Advisor Napoleon needs to be retrained on customer service. As soon as I sat down in front of him, he picks up his phone and does not greet or make any attempt to acknowledge me. It was an awkward 2 whole minutes until he said anything as he was on his phone. He did not look up or even make eye contact whatsoever. Terrible experience and I hope he gets the retraining he requires or I will be requesting another advisor if I am ever sent to him again. read more

I've bought numerous vehicles from Bill Wright Toyota over the years, a Corolla, a platinum Tundra and two platinum Sequoias. Bought a 4Runner TRD in May 2024 from a different Toyota dealership because they couldn't beat the price. Went to Bill Wright this weekend to look at purchasing a loaded Tacoma and met one of the sales reps, NICK PEREZ, this guy has to be one of the pushiest/sleeziest sales reps, the kind that comes to mind when you think about a car salesman. I am a physician and have bought many vehicles, this was one of the worst salesmen I have dealt with, he started with going on and on about leaving a $500 deposit to put a hold on an incoming vehicle I hadn't even seen, which I did, he never gave me a receipt for the deposit. The final straw was when we were leaving, after I had already left a $500 deposit in the vehicle, was when I asked for the spec sheet and the interest rate/payment options we had just discussed he asks "why, so you can go shop around some more." I walked out with any paperwork on a $55,000 vehicle I was trying to buy. After that interaction, I went to the Chevrolet dealership and bought a new Colorado Z2 (which actually beat Tacoma in a head-to-head match up in Motor Trends). My wife went back to Bill Wright to get our deposit back, they then said everyone was gone that could process it but they would make a note for the people that process and that I could check back on Wednesday (it was Saturday) and see if it was processed. If you are shipping for a vehicle in Bakersfield and specifically a Toyota, avoid Bill Wright and go out of town, especially avoid Nick Perez if you don't want a miserable shopping experience. read more

Bill Wright Toyota Service Center - 2024 Toyota Tacoma I Was Purchasing - Auto Parts & Supplies Near Me - Bakersfield, California

See all

Such a great group of people. Waiting room is the best. Several TVs. Internet. Tables and chairs. Parts area is awesome. read more

service center not good . The adviser Dennise Zuniga really rude Bas attitude. My car still has issues. I too the car twice and still has problems with the lights. no lo recomiendo mal servicio rudos . el del serv Deniss zuniga muy mal actitud. Todavía tiene problemas el carro. mal servicio. read more

This review is not intended to harm the dealer but to allow customers what to aspect 1. Inconsistency. 2. Employee impersonating the service 3. Lied too Explanation Rear Brakes Highlander At 30k miles brakes began pulsating, keep in mind the vehicle was purchased they'd. A message appears that distance decrease watch breaking. Clearly told that it's covered intol 36k miles Attempted an appointment, asked to pay $280. I heard off. Sp, called again. Tjan amount $180 From the lie I lost trust, So what do I do, 1. First thing I did of put the vehicle in braleamaeny mode. The rest drovers brakes clearly shows the pad on top going out. Well brakes have been installed incorrectly. Onward pads placed onword and voce versa. Well completed. Now the passenger rear side. 1. Dod not touch 2.b have not replaced But, the advisor by ",e"said that the brakes have been replaced and that brakes was not on maintenance mode. Common sense , If not in maintenance mode than how did the drivers rear brakes change. The the passenger side made a loud sound and that was it. .tool itto the dealer and left spending $2000. Official Statement: BY PAYING DOES NOTEAM I AHREE, JT .EA S ADVISOR OMITTED THE BRAKES JAVE NOT NEEN REPLACED PN THE REAR PASSANGER SIDE. INSTEAD HE MADE IT SPUND AS OF ALL HAVE BEEN CJANGED. INVOICE A BREAK DOWN OF THE ONVPICE WAS NOT PROVIDED. SECONDLY THE PART JAS AN ODENTOFICATION NUMBER MEANING THE OLD PART. .DPE OT MATCH? THE BEST PART IS WHEN I AM TOLD BY YHR SERVICE MANAGER Drew (not the managers that the brakes has never been touched on this vehicle . S0, that means when Toyota sold it they did not inspect the car. So I am being clear. I tried but by using the f word allowed me D to act as if he doesn't speak that way but oddly on the 16th I clearly heard him cursing. Fact, Under Oath. Toyota violated y regulations on this particular matter. Secondly : Toyota will not bare responsibility. But, With the proof on hand is plenty to clear this issue up. read more

My appointment for 100,000 mile service was at 10:15 this morning. I was told it would take 3 to 31/2 hours. It has now been 5 hours and they are still not done. There is nothing wrong with my car nothing needs to be repaired. They are just overbooked and could care less about those of us sitting and waiting. We'll see how long this takes for a service call but I can guarantee you I will never be back. read more

La segunda visita. Es uno delos lugares que no recomiendo. La primera vez vine a hacer el cervicio de cambio de aceite y no le quitan la luz del tablero del servicio. Tuve que manejar media hora al lugar nuevamente y para que me digan que necesito una cita para esa luz prendida que es un error de ello. Ofrecen lavado de carro que hacen. La segunda experiencia que llevo mi carro y me ofrecieron lavado y les dije que esta bi3n y salgo y me carro está igual como lo traje. Lastima es el único dealer de toyota que queda cercas de mi. read more

Save yourself a headache stay away from Bill Wright and North Kern Toyota and drive to Frontier Toyota . Service and atmosphere is way better than. After having problems at Bill Wright I took my Tacoma to North Kern and that was even worse . Later I found out it's owned by the same ppl . I was shown the video of the service being done to my truck at Bill Wright . I sat there in the off of the manager and he also saw some things that were not right all I was offered was a free oil change which after complaining somewhere I think the point is to go somewhere else . They are nice as hell when selling you a vehicle but after that it's like you're bothering them . The parts guys are rude asfk to they will sit there on the phone and see you standing there and not even say be right with you or hold on one second and believe I stood there quietly watching both guys on the phone for 7 minutes without either one saying anything I see your on the phone but dam dude . Not only that he gave me the wrong brake pads I bought them there took my truck to another mechanic when my wheels were off mechanic tells me hey these are not the right ones so I go back to Bill Wright to get tue right ones guy asks me for receipt and I tell the fu$&er to scan the box and they'll pop up on his screen somewhere after all I did buy them there and he was the one that handed them to me this was about 4 months ago and it's been on my mind to put this review . Bottom line make sure they do what they say they do and check everything before leaving especially tire pressure every detail matters if they don't put the right psi what's to say the rest of the work was done right read more

Slowest service ever. Advisors stand around bs ing with hands in their pockets. Open at 7:00. 8:45 still waiting for an advisor. Tire going flat as I wait. It's always the same. read more

As a service writer in the past I am not very impressed with the Bill Wright Toyota service Center service department. I felt like the service advisor was not very communicative with us, in fact as we waited we felt like he was trying to avoid us. When I attempted to get a shuttle and asked the cashiers I found them to be extremely rude. Even after checking out with the cashiers they were acting as if we were a nuisance interrupting their Toch time. We have several other vehicles that we go to other service departments in town and I feel like Bill wright Toyota doesn't have the best customer service writers in their department! I gave them a three because the waiting area is very nice and it's also nice that they have a restaurant inside their facility that you can eat while you wait. It's called by the way and it's pretty good by the way! read more

Bill Wright Toyota Service Center - Auto Parts & Supplies Near Me - Bakersfield, California

THIS IS NOT OK!!! I contacted Toyota yesterday to get quoted for a transmission flush, the rep over the phone looked up my account & even thanked me for being a loyal customer. The rep quoted me for $198 for a transmission flush service which I thought was reasonable, so I had him proceed to book me an appointment. The appointment was at 9:15am today(Saturday). I got to Toyota at 9:15am, maybe a min or two earlier to find myself waiting to be checked in almost 30 mins later (9:45am). What's the point of making an appointment, if I still have to wait in line with my car with the "walk ins"?! Javier Hernandez (service advisor) checked me in & before I left my car to be serviced, I confirmed with him how much the service was going to cost me & he advised me $306. I expressed that the rep over the phone advised me $198 and that's why I booked an appointment. I was told my car would be done in 4 hours. I was then contacted at 3:31pm (about 6 hours) to come get my car because they closed at 4. No courtesy call prior to advise me it would take longer than what was told. I feel so scammed and so frustrated with Javier & Toyota. First and foremost, if the rep had my account up with all my info why would he quote me at $198 instead of $306 that Javier stated was a mistake on the rep's end. I wouldn't waste my time making an appointment or even coming in had I known or brought my business elsewhere especially if I was going to be taken advantage of. Secondly, a courtesy call or some type of notification would've been nice if it wasn't going to be done in 4 hours so I could've planned my day accordingly. Third, to call me less than half an hour to come pick up my car because they're going to close. ABSOLUTELY RIDICULOUS! I honestly believed they could've honored the quote the rep provided me over the phone because it was their mistake and the inconvenienced it caused me to have to rush down there before 4pm to pick up my vehicle. read more

I went in for an oil change on my 2019 Toyota 4Runner Limited at 7:20 in the morning on a Tuesday. They didn't seem busy and said they would have my vehicle out right away. An hour + later, I noticed my vehicle sitting in the parking lot, waiting for me. I wait, patiently, for the serviceman to ask him if there is something I need to do since this is my first (and last) time using Bill Wright Toyota. He tells me I will have to get the paperwork so I can pay for it then pick up the keys. I ask around to see who has the paperwork. While I am waiting (again) to see who has the paperwork another customer says "It is always this way, my car is done and the girl who is supposed to do the paperwork is talking about her personal life while a line of people are waiting." I finally, get my paperwork, pay for the service, get my keys. Only to discover oily smudges on the leather of the driver's side door. Then I discover two oily hand prints on the hood, where they had closed it. I also find a full on oily, handprint on the rear driver's side door. I called to speak with the service manager, but of course he is busy and never returned my call. I will NEVER return to Bill Wright. The first impression was enough to convince me they are not capable of doing a good job. read more

Came in for only an oil change, had an appointment for 4pm, dropped the car off at 3:50. Was told it'll be ready by about 4:45. 5:15, went in and checked on it and was told it'll be another 30 minutes. It should not take an hour and 45 minutes for an oil change! They hadn't even started it yet when I was checking on it. Asked for my keys so I could leave and waited another 5 minutes for my keys. Got my keys and he gave me a 20% coupon for next time. Thanks but no thanks. This review is long over due cuz last time I was here for an oil change they tried to upsell me to replace my brakes for a stupid amount of $$. So I went somewhere else to get my brakes done, and those people told me my brakes were still at 50%! Bill Wright wasted my time twice. The mechanic at the other place said my brakes were fine and "some mechanics make a bad name out of us good ones just so they can buy themselves a steak dinner." Go elsewhere! read more

This is just a review for fixing my tail light I have never been here for any other service since it is a Toyota and they really don't have have issues. The waiting room was very clean and spread out so everybody was socially distanced. My only problem was the bathroom were out of service so I had to get a ride to leave just use the restroom down the street at Starbucks. So make sure you go before you get here. The price was less than what they quoted me so that's always nice. The staff That I came in contact with were helpful as well. read more

They used to be great. These days, not. Making an appointment over the phone is a frustrating experience. The person I spoke to needed some customer service training. I took a car in for an oil change, with an appointment, that was quoted as 45 minutes to an hour. I was there for 3 hours. Turns out they changed my appointment from an oil change to a 10k service without telling me. Next try. Another appointment, for an oil change again quoted 45 min to an hour. I get there and ask to confirm the time frame, as I'm on a schedule. I'm told they're at a 2 hour turnaround. And told that there's a recall. If they won't make the appointment without getting the car's VIN, then why wasn't I asked about that at the time I made the appointment? For this level of service, I could go to any other lube shop or mechanic in town, probably get in and out faster, and definitely for less money. So disappointed. I used to be such a Toyota fan. Not any more. read more

Don't bother to try to buy parts from here. Even if it's just an oil and air filter. They're charging a 20% markup over MSRP on Toyota's own website. When I asked if they can at least try to match what Toyota says it should cost, they're response was "no, you're cutting us out on being able to make money on servicing your vehicle"...which is already a crazy rate, even for a basic oil change. read more

Had to get an oil change and a few other minor repairs. Fast, convenient, and organized. Waiting area was clean and equipped for Covid. A bit overly priced but worth it. If needing any other repairs I will definitely return. read more

After having a very bad experience several months ago, I was recommended to use Chris M. for my service technician. Let me say that he makes sure to get me in & out in a very short amount of time. He never tries to up-sell me & keeps the communication open. I have only had excellent experiences since then. Go to Chris, don't go to anyone else. read more

My alternator gave out halfway home from my trip to Yosemite and I wouldn't have made it home. Bill Wright happened to be close by and I stopped to get it checked out so I wouldn't be stranded on the side of the freeway. I had an amazing experience through Estella the service advisor and Chris the technician along with all the other staff I came across. They were very helpful, informative, resourceful, and very nice. They helped me with getting rental, along with working with my extended warranty to have the alternator ordered and changed quickly. They kept me updated and kept my car until I could pick it up. Very satisfied and grateful for the service I received here. Awesome job and excellent customer service! read more

We took our 13 year old car in for it's very first repair, a squealing noise under the hood . Our service writer Dennis Zuniga was great and very helpful. He called later in the day and gave an estimate of $1,100 to replace the alternator and per my request the belts and an oil change . When I picked it up the bill was less than quoted. Dennis told me the belt was fine and he didn't want to charge me for an unnecessary repair. Great employee, great company and an extremely satisfied customer read more

Thomas, my service representative is the man! If his boss, manager, or higher up is reading this please give that man a raise, a two week paid vacation, and pat on the back for a job well done. LMAO! Took my 2019 4Runner in last Friday for service which also included a safety recall. My appointment time was right on the dot, I left for a few hours until they called me that it was ready and then I was on my way. It was a painless experience. Fast forward a few days later I was having some minor issues so I called up Thomas to tell him about it. Without hesitation he asked me to drop it back off that same day. He got me in and got his guys right on it. By the time I was going to get off work the service center was going to be closed so Thomas offered to leave my truck at the sales center down the street. Once I picked up my vehicle not only did they fix the issue, they also detailed my truck and filled up the gas tank! I really appreciate the service that Thomas gave me and this is for sure one of my best experiences at any dealership! read more