These folks may know their stuff and may have good supplies. However, they do not practice what…read morethey preach. On Saturday evening, two of the workers (the men) neither wore a mask nor even had one on hand (hanging around their neck, etc.). The young woman had one that she was wearing below her nose and mouth. As you can see from the accompanying pictures, their signage is quite clear on their demands of their customers, although two customers were shopping without wearing masks. With all of the science and with what appears to be corporate policy, this location is not doing the right thing in this terrible time of Covid.

Just left Cycle Gear, had to return a helmet. Ron helped me out! He is the man. He went above and…read morebeyond to find the helmet I was looking for. Took the time to call the other stores, A+++ for customer service!! Thanks Ron! I really appreciate the conversation and being treated like a brother.. Highly recommend Cycle Gear for your bike needs. And to add, the do "bike nights" here!!

The later half of this review pertains to my customer experience about 6 months ago, however I…read morewalked in the store today & even though the manager was not able to help with my situation as I expected, the attitude and respect I was given was so positive I just really appreciate the way i feel when dealing with this location! The owner here truly understands customer service, he just gets it! Ordered a front Michelin Road 5 online and had it shipped to this store location, I was quoted a 2 hour wait time for mount & balancing. The owner of the store kindly decided to clear his desk and take care of me ASAP! I was in and out in under an hour! Exceptional customer service. Great attitude & superb willingness to cater to customer needs. Couldn't have asked for a better experience. Won't be visiting anywhere else. Period. Feel bad I already forgot the owners name but can't thank you enough!!

They have no customer service skills I understand the need to buy appropriate gear but they come…read morefind you in the store and basically pick apart what you are doing. Sales rep comes up and gives me this riding shoe that's 130 over my budget and when I don't buy them he tries to bash me for it. I tell you what Dylan if you give 130 dollars I'll come buy the shoes you picked out.

High quality work and attention to detail. This a great place for bike service or purchase…read more Definitely recommend.

This place is pretty cool and the people there are very knowledgeable, professional and courteous…read more A rare combination these days.

Love this shop! The owner Nick is awesome and the shop dog Max is adorable. Great selection and…read moreprices. If they don't have it, they'll order it for you. Gear, part, apparel... you name it.

I want to thank NICK for being able to get the parts I need for my Harley in a fast time during…read morethis COVID-19 pandemic thank you for a great job Nick

While we waited for backup (because my brothers bike broke down) we checked out cycle gears. One of…read morethe employees gave my brother water and offered to watch his bike if we had to leave it behind. All the employees were helpful and kind when we were looking at gear, especially Nick. Great customer service

We came in to get 2-new helmets and we received GREAT service, very friendly and willing to help…read morewith our purchase. We were unsure about which ones were best with blue tooth compatibly. All our questions were answered in detail. I definitely will recommend our other MC Club family & friend to shop here. ~ Cali ~

Came here to get my second pair of boots, first since the moved to new location. Great selection of…read morecowboy and biker boots, buckles and accessories. Had a wide selection of boots exactly what I was looking for, debated on square toe, snake , elephant , stuck with Ariats for comfort and my use and very happy!!! Wore them to the mall to break them in and got 4 hours of shopping with my mother so they're ready. Great guys working there, saw plenty of other wants for my girls that ride and my work wife so will always come here for my cowboy boots and in 5 years, my biker gear!! Highly recommend!! Enjoyed the time here

The owner was there. I went there hoping to get a hat reshaped. The owner gave me his very honest…read moreopinion that he could do what I was asking but he wouldn't want to because it wouldn't look right and would ruin my hat. The entire staff at this store were friendly and accommodating. The owner helped me pick out a pair of boots for my son and made sure they fit him correctly. If you are in the market for western wear or biker gear they have a nice selection of both are reasonable prices and a friendly staff.

So I have left multiple reviews explicitly stating how my buying experience has been. Most, if not…read moreall, has been absolutely terrible and I made it clear as to why/how. I told the bad and updated the bad, however I want to be completely transparent about everything and fair to everyone. I can not give 5 stars because of the way the sales manager conducted himself before, during, and after the sale was made. What I can do and will do is tell future customers who did try to make things right. I would give them 5 starts as individuals. Mary and Danielle respectively get 5 stars. I said in a previous post that Mary could not be contacted and wouldn't return my calls. All of that was true, however what all of Mary's colleagues failed to mention was she was out on medical leave. So they led me to believe they were passing messages to Mary when in fact they were not. I finally got in contact with Mary. Mary had no idea I was trying to reach out or that I was having such a bad experience. I apologized for implying Mary was unreachable as I didn't know my messages were not getting through to her. After explaining what issues I was having Mary made sure to do everything she could to make it right. Mary made sure my bike was picked up, serviced, and dropped off to make things right. It was supposed to take 3 days to complete and I had my bike back within 2. While my bike was being serviced Danielle made sure to contact me and let me know what all my options were for my bike. She was very pleasant on the phone and treated me like a human. The young man who came to pick my bike up and drop it off was very helpful and explained everything he could. I don't trust that everyone in this Harley Davidson store is on the up and up and cares about the customers. What I can say from my personal experience is that Mary and Danielle are the two who genuinely care about treating people right. Thank you Mary and Danielle for everything you two have done to make things right, be respectful of my time and money, as well as treat me like a human and not like a sales stat/commission like the other HD sales people did. Bottom line is Mary and Danielle get 5 stars. If you are having trouble with this HD store contact Mary. Make sure to speak to her as her coworkers can't be trusted to actually pass messages along or be transparent with the customer about Mary's absence. Mary will do the right thing. Danielle will make sure you are treated with respect. It's the sales team and management that ruin it for the entire store and give that place a bad name.

Let me start by saying the entire staff is amazing here. Shot out to our salesman Dylan and 1st day…read moreon the job Matt for the impeccable service. Rik was a walking encyclopedia of Harvey's history and bike functions. Their process of throughly walking you through your purchase was very informative and great to see. Very detailed and personalized. HIGHLY RECOMMENDED if you are in the market to purchase a new Harley.