Vance's extensive experience (30 yrs) allowed him to pinpoint the exact complex and unique problem…read morewith our co-motion tandem. He took his valuable time to not only prioritize us in our emergency, but explain the issue to us, and also spent a lot of time calling around for the needed part. Unfortunately, our particular issue could not be solved in time to meet our travel plans, but we were very pleased that Yelp sent us to Vance's shop! His truthfulness regarding our issue and integrity regarding charge and followup were excellent. Best customer service I have ever experienced in 40 years of cycling. Ken and Rhonda A.

I have an E bike that took quite the spill off the highway doing about 80 mph. I wasn't sure it was…read moreworth taking to a repair shop but I didn't trust myself to know if it was sound or not so I took it across the street to Vance's. He got me a quote within about 5-7 days of course the price for the repairs I couldn't beat! The knowledge and knowing he was going to fix it correctly the first time (and tune it some as it has never been tuned with over 500 miles on it) was something I was willing to pay and expert to do. And it's exactly what I needed. He was so kind and willing and helpful to answer questions I had but mainly we just talked as I am quite comfortable with bikes and motorcycles I just needed that confirmation that the frame was indeed sound and that the parts that needed to be replaced were down correctly. Vance reminds me of my brother very old school yet thorough with his work and doesn't nickel and dime you just cause. I paid a very fair price for his experience/time and his keen eye I feel safe back on my bike and have tuned up brakes to boot! I am not sure what the problem is in the 7 plus year ago comments probably had a bad apple working in their shop and it bled over into the reviews. But my take on him and his lovely wife is A++++ shop! Also- I think a lot of people are in such a hurry for their things to be done. I just sent it over and got out of his way- when I got a call I got a call. I never called or dogged him for an eta I let him do his work on his time. I think people get into that "when's my stuff done" mentality and that's when you get a tough time working with folks. I always approach things with catching more flies with honey! He's has one cool little shop and even a cool mini lift for his bikes which I thought was soooo cool! He's got it down to a science to make his job easier and I love that for them! Great job sir thanks again! -Terralyn Phillips Zenterra Massage

I was out of town and needed help on A long week end.I needed help to get my bike in shape to ride…read moreat the lake. They were kind enough to take care of me ,on the spot! I was in and out in less than an hour, and was able to have a great weekend Randy T

Top notch service all the way. Took in an e-trike with rubbing brakes, fixed fast and no issues…read moreall the way home. The people there were very nice and the price was very reasonable. They even found an issue i wasn't aware of (quick release on front tire was loose). Highly recommend this shop. They are fantastic.

I've used Velofix on two different occasions now for 3 separate bikes, from an inexpensive mountain…read morebike of my daughters to my full-time, expensive race bike. Jon is extremely knowledgeable, detail oriented, and very thorough. He has flawlessly tuned up each and every bike, making them look and work as good as new! The fact that he comes to you and works around your schedule is icing on the cake. I highly recommend Jon at Velofix Colorado Springs!

From the owner: Save Time. Ride More…read more We are passionate about cycling and understand how hard it can be to get on your bike. Here is how it works. We save you time by bringing the bike shop to your home or business. We are also available for full day support on your long group rides. We have a full service bike shop inside our Mercedes Sprinter, including more tools than many stationary bicycle stores. We work on all makes and models. We also have some great replacement and upgrade items for your bike. We offer complete suspension & fluid service, custom wheel and bike builds and we assemble bikes purchased on the internet. Our fully equipped Mobile Bike Shop will give you more time to do what you love...Ride your Bike!! Book a service with us and we guarantee 100% satisfaction...get your Fix!

I called this place a couple different times andcrequested a call back that never did come. I'm not…read moresure if they've gone out b of business or just too busy to call, but I would never use their services at this point. Even if they HAVE gone out of business they still took messages from callers. I would have appreciated a call letting me know they went out of business. Bottom line: they have terrible customer service so I'll look elsewhere.

Dent was very friendly and very helpful when I took my bike in. This place was tucked away in a…read moreolder strip mall in fountain. He was courteous and didn't try to run me through the ringer. Because of his up front honesty I let him fix more on the bike than the flat tire issue that originally brung me to his store.

Gary is one of the most knowledgeable bike mechanics I have ever known. He is a perfectionist at…read morediagnosing and fixing problems. I wouldn't go anywhere else to have my expensive bikes worked on.

What a shame that Gary couldn't get two youth bicycles ready by Christmas or their birthdays in…read moreFebruary. His lack of service is appalling. I get much better service at Walmart.

This store is awesome - think about a full REI packed into a fraction of the size. We initially…read morecame in to rent sand boards and the staff was very helpful with tips/tricks to have a great time. I wish this was the sporting goods store in my town! Note: there's no affiliation with Christy's Sports in the ski towns and elsewhere on the front range.

These guys were awesome!…read more I called ahead to make sure they were open in the offseason. Closed two days in the middle of the week but the timing worked out for me. First off, the store is massive and has just about everything a Coloradan would ever need for outdoor festivities. The mission: rent a sandboard for Great Sand Dunes National Park. Consider the mission accomplished! I spoke with three different people over my two visits (one to rent, and the other to return) and they were just so damn friendly. Knowledgeable, helpful, and encouraging for a first time sand boarder like myself. You can rent sand boards or sleds for $20 a day. Totally worth it, especially if you're staying in Alamosa. Other places offer rentals (many not near the park and many not open during winter). Kristi Mountains Sports earned their 5-star rating just by being good people. Thanks again for your help!!!

Old Town was a good discovery. We got back into bicycling after decades of not being near bikes. We…read moreactually acquired our bikes elsewhere, but purchased various other types of gear at Old Town. We've since relied on Old Town for maintenance checks and repairs. The staff seem like die-hard bicyclists, but they also relate to "lightweights" (like us) who bike for recreation. Their repair shop is quite an operation, and has a team of folks available to handle repairs and safety checks. The selection of gear and clothing is good, as is the inventory of bikes. The store also does a good deal for the local biking community. I've noticed their bike racks around town, which encourages bike usage for basic, around-town transportation.

Fantastic service getting my new bike set up just how I needed it. Friendly and knowledgeable…read morestaff. I'm a beginner Mountain biker and they patiently answered my questions without being condescending. They helped me find a few upgrades to start and didn't over pressure me to do more, yet let me know some things that might be good in the future.

I was searching for a beginner's mountain bike and had gone to two big box sporting good stores…read morewithout any luck or help. I had looked up local bike shops the day before on Yelp and remembered Criterium had great reviews so I said to myself, "I have no idea what I'm doing. I need help" so I went to Criterium. I'm so happy that I did! I walked into the store, and within one minute, Tom came over to ask if I needed help. I told him what kind of rides I intended on doing and my budget, and he showed me all of the available options for my height/size. He was very thorough and explained the breaks, gears, and features on the bikes. He adjusted the bike before I took it for a test ride, and again before purchase (I also added a kickstand and a water bottle holder). I loved how the service wasn't pushy at all, and he was honest about quality and ride. It was nice having help the entire way through the process. Highly recommend Criterium. Will be back for my husband's bike service as well as future tune ups. Additional note: I took my new bike for a six mile ride when I got home, and it met all of my expectations. I love the aesthetics, and it rides great! Def the nicest bike I've ever owned.

Wish the Service Matched the Sales Experience…read more Update: I'm raising my rating because Criterium's management stepped up and owned the mistake. Ben (GM) personally inspected the bike, identified a missing cassette spacer, and installed it along with additional adjustments at no charge. He also acknowledged an incorrect $30 labor charge, issued store credit, and offered a card refund instead. The original experience after spending nearly $1,000 was disappointing, but I appreciate their explanation and willingness to make it right. How a business handles a mistake matters, and they deserve credit for taking responsibility. My praise for Joel in sales also stands. Original experience, before management's response: For nearly $1,000, I expected a fully tuned bike, not a new collection of sound effects. The bill included a roughly $200 replacement wheel. Expensive? Absolutely. But Criterium had earned my trust through previous work, so I expected to pick up a bike ready to ride. Instead, I got an extremely loose cassette, several gears I couldn't shift into, a strange clanking sound when bouncing the bike, and a chain rubbing against the chain guide. Apparently, some of the gears had become decorative. The bike was riding nicely before the service, but it wasn't rideable when we got it back. Finding that many obvious problems made me question the quality of the entire tune-up and whether all the additional repairs recommended were necessary. It left me with more questions than confidence. We had to make another trip to return it for corrections. I hadn't realized the full-service package would include extra driving and more time at the shop. Joel in sales was the bright spot throughout this experience. He's knowledgeable, extremely helpful, and the reason I bought a Specialized Stumpjumper a few weeks earlier. If the original service experience had matched the sales experience, this would have been a five-star review. Although the initial service fell short, I appreciate Ben taking responsibility and addressing the problems. That response deserves to be part of this review, too.

STOP LOOKING THIS IS THE PLACE YOU WANT !…read more Took my bike that I haven't been able to ride in the last year and a half. In about five minutes and had checked all the gears filled the tires with air and replaced the grips that had been worn out. Super professional, efficient and great service. I just moved here and this will be my bike shop going forward.

I took my Beachcomber in, the tire wasn't fitting in the groove right they did a great check of the…read morewhole bike for me and I so appreciated it. Patrick you are amazing!! thank you thank you thank you. I will recommend you to everybody.