Pros, yes they have some great products. However, I am giving them a one star because their customer service is inadequate. We ordered a bike here, and guess what? 3 months rolled by, still there was no word of a bike. Bike planet did not even have the good sense or professionalism to call us to follow up about the problem. I guess for them, it was out of sight, and out of mind. After not hearing from them for a very long time, then we decided to give them a call, and to stop by the store to get a refund on the bike. Their behaviour was appalling and beyond unprofessional. I believe these types of business never maintain a sustainable growth within the community. read more