For 30 euro's I had a brand new tire placed on my bike (Yay! Cheap! I thought.)
No less than 5 days later, my new tire was flat. I swear to all that this was not because I am uncarefull, I had literally used it once in these 5 days to do my weekly groceries and for the rest I have been busy with my study on campus.
I went back to the store and tried to explain that I wasn't happy that my brand new tire had already broken down. At first they didn't want to help me. They said: "We don't do guarantees and a lot can happen in 5 days. It is not our problem." I had to stamp my foot and insist that they'd at least have a look at my bike, which they did eventually with a heavy sigh. They looked at my bike but 'miraculously' there was no hole in my tire! It was intact. Probably the air valve had not been closed properly. They pumped the tire up and set me off. Bye.
Now, the next morning, you guessed it: my tire is flat like a pancake!
I feel scammed and lied to, and even if they didn't lie it shows they execute their job very poorly if you can't even find the cause of a flat tired. Absolutely ridiculous, I will never go here again. There are plenty of other bike shops in Utrecht, and this one is definitely below rock bottom on my list!! read more