Unpredictable and Unreliable; Frustrating Customer Service I rushed into buying an annual membership when the system expanded further north from the downtown and a station was installed close to my home, planning to use it for a daily commute. The system seems ok for occasional use, or along the busier downtown routes, where stations are close by and availability of bicycles and empty docks is more actively maintained.  Stations further from the city core are very often empty, sometimes for days at a time. My second nearest station being over 2 km away, I end up taking a bus much more than I was hoping when I joined the service. Occasionally, I walk to a station that the app shows has a few bikes available, only not to be able to unlock any, neither using the membership card, nor the code provided by the app. I first thought there is something wrong with my account until I met other people experiencing the same problem. Then one day I ride home after work to find my station full, with not a single dock available. This being a station in a strictly residential area, that was at no point in the past more than one-third full, no other explanation than that the Bike Share truck came and loaded the station, without leaving enough space for returns. I called the customer service right away, since by riding back to another station (as I said, more than 2km away), I cannot finish my trip withing allowed 30 mins. I called again when I realized I was still charged the overage fee. Although they could see on the system that the only station I ever returned a bike in the evening, was full at the time of the charge, "nothing can be done", since there is no record of me calling the first time. Although the fee and the bus ride back home are insignificant, the episode was disappointing and slightly humiliating. read more

They offer discounts for folks receiving ODSP or living in TCHC, but then only accept credit cards as payment. They don't accept debit or visa/Mastercard debit or prepaid credit cards. They don't accept cards from online banks. They assume people on a low income are eligible for credit cards. They just dangle a carrot in front of our nose only to say oops, sorry. Actually you can't have it. read more

App works as expected but you need to do better at clearing stations near big events. I just went to an Argos game with a buddy and tried to dock near the stadium, had to go to 4 other stations nearby to finally find a spot where we could dock (about 1.5km away from the stadium). Also you have to fix biking docks that are not working. It's super frustrating to go to a docking station where it says there's open spots but the docks don't work. There's three docks outside my condo that have not been working for around 6 months now. I'm constantly having to tell strangers using these racks that the docks are broken after seeing their frustration read more

Be aware before you review their free schemes. As a family and a group you may excitedly take the bike as they advertise free for 14th June and then turns out you need to switch every 90 mins. Even their volunteer mentioned said it's free for the day. If you mention FREE do not add restrictions to it. For the very first time, calling customer service and they were rude to you. Absolutely unacceptable service! read more

So it's good if you are lucky to find a parking. A 15 minute bike ride ended up to be a mad race for 25 mins finding a parking spot that ended up a half hour walk from home. Which ended up about a 1 hour commute as opposed to 15 mins. I could have actually walked home faster. Please clear bikes near from Bathurst and wellington along King and tecumseh, Strachan and Adelaide, King and Tecumseh King and strachan , King and Duoro, and Queen and Ossington. Shaw and queen , ossington and bruce , queen and dovcourt, crawford and queen. All these stations are all full! This is a busy neighborhood and a daily problem and should be cleared frequently. We are all racing to park the bikehare bike. I called customer service as I went over my 30 min limit and they will refund me but the hassle is ridiculous. read more

Like many other reviewers here, I had an awful experience with this bike share service. We were in town and wanted to "rent" a bike so we got the 24-hr pass for two bikes. After all was said and done I got back home and saw a $60 charge on my credit card statement. I looked into it and turns out it wasn't a 24-hr pass for the bikes, but a pass for "unlimited 30 minute rides in 24-hr period". An $4 overcharge fee for every 30min would be applied with no upper limit until the bike is returned. That's just straight up robbery. You'd be worrying more about finding the nearest bike station and praying there are still available racks to dock even if you did know. We paid at the bike station, not through the app, so it was something easily missed. I imagine anyone not fluent in English will fall for this scam even more easily. I also tried calling customer support and they basically said, "Your fault for not reading the fine print" - seems like this is how they make most of their money in tourist season. Either way I'm never using this service again and don't recommend it to anyone else either. If you're looking for anything longer than a 30 min ride, skip the hassle and go to a proper bike rental shop instead. read more

There's also Bake Share (where you split your croissants with someone) and Broke Share (where people who spent too much money on rented bikes tell each other their woes). This is not those. What a brilliant idea. If the bicycles themselves were more comfy, I'd give them a 5. I've used them in the heat of summer and the bitterest cold winter, and I bet you can't guess which one feels better. Yeah, don't use these when the temperature is below freezing. It's just awful. Unless you're bundled up like a motherf***** anyway. But yes, what a brilliant idea. Not too expensive. Accessible. Helpful, especially in a city like Toronto. But not very comfy to sit on, is all. read more

Bike Share Toronto - I prefer to Bike Cher. - Bike Sharing Near Me - Toronto, Ontario

First, let's have a moment of silence for Bixi. It least it still lives on in Montreal! I was looking forward to using my old Bixi key but when I was in town, they were actually converting the old system and keys to work with their new system. Bummer. Oh well, that just meant that I had to put in my credit card each time I wanted to grab a bike. Pricing is legit ($7.00 for 24 hours, $15.00 for 72 hours and $90.00 for an annual membership). Biking around is the best way to see the city! I was impressed to see how many bike lanes there are now along with the amount of people biking. Bike culture is thriving compared to my last visit a few years ago. There's over 200 stations and 2,000 bikes! You can also use these 24/7 which is the perfect way to explore. Honestly, bike shares are my favourite thing in the world. Too bad Toronto's has the lamest name ever. You get 30 minutes free so make sure you don't go over the time limit. Only other bummer was when I tried to use it the next day, all the systems were down. So I got screwed that way but I wasn't charged for my 3 day pass as I called up their reps and was reimbursed. Still love it! Take advantage of their bike share program whether you're a tourist or a local. I know I would. read more

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AVOID!! Horrible company. If you rented for the Whole day but you Must return every 30min or face over charges. They do not clear state this until you get to the 5th page of hitting okay confirming fine print. We called to dispute the almost $100 charge and customer service was of no help and rude. Nice ride in the park made bad by bike share Good job guys.... read more

Horrible interface. Takes your money, only gives you 10 minutes to get a ride. Then it locks you out. Doesn't reimburse you. You call the customer service number which is not listed. Then they give you a refund that takes 5 days to get back. If you want to try and rent a bike again they charge you again! I got charge multiple times and it still did not work. Horrible app and horrible customer service. U would not recommend using these. read more

I paid for 2 24 hour bike rentals. I don't know when they incorporated the dock your bike every 30 minutes to avoid a $4 overage fee, but it's absolutely ridiculous! I don't recall this service charge last summer. If you're paying for a 24 hour pass, then you're paying for a pass. Their disclosure says 24 hour unlimited bike use provided you dock the bike every 30 min. What is the logic in docking the bike every 30 minutes??? Just a dumb inconvenience! This ruined our day trip of riding bikes over to the island. Won't be renting them again. There were others who didn't bother renting as well. Way to lose business Bike Share! A 3 hour limit makes much more sense. Then you can put a higher price tag on the return. read more

Worse bike rental ever. I rented 3 bikes with my 2 children for one hour on our first day (bought a day pass) and I ended up having about 80$ of extra fees. I tried to reuse the bikes the next day with my day passes and couldn't use them. Bought 3 more day passes even if the first ones were still valid (the 24h period was not over.) I then got overcharged for both days for not parking the bikes after 30 minutes even if I had bought a total of 6 day passes over the course of 24h. I called to get my 80$ back and they said it was not refundable. After a long conversation and argument with customer service, they refunded me 50% of the highest fee which was 30$. What a way to steal tourist money. Oh and if you don't have the app, you're basically screwed. Go luck to find your day passes back. The code expires as soon as you park the bikes. read more

WARNING!! Worst customer service experience and hidden fees. My friend and I tried using biking share for the first time last week. They have a $7 day pass which we tried. Unfortunately there was nothing posted at the station we used saying you have to lock the bike every 30 mins or you get charged. The display screen was dirty and hard to read anything on it and there was no signage on the outside. We got slapped with an extra $126 fee and then another $40 for not locking the bikes every 30mins!! When we tried to talk to a customer service representative and a manager, they were extremely rude to us and talked to us like we were stupid. They said they wouldn't do anything for us even though the information was not legible or displayed. I read everything I could on the screen and spent 10 mins at the station making sure I was doing everything correctly. I'm sad to say I will never use the service again. I really thought this was a great idea. read more

SCAM, AVOID! TLDR: I was charged $25 for a 2 hr bike ride on what was essentially a crappy beater bike. What I thought would be $7 for 24 hrs ended up being $7 + $18 for 2 hrs due to overage fees hidden away in the fine print!!! You'd be better off renting a bike instead of using this crappy service! Firstly, this is the worst bike sharing service I've ever used. Tried to buy a pass through the Transit Now app, which was defunct. I was then pointed to the PBSC app, which repeatedly declined every card I tried. I then proceeded to buy a 24 hr pass directly from the interface on the station, and to my surprise, wasn't automatically given the unlock code on the receipt. I then had to call customer service and provide them my phone number and credit card number to get the code, which took a few minutes. Service was decent, I'll give them credit for that. However, the experience in using the bike itself was subpar. Being used to riding regular hybrids and road bikes, the frame was too small for me, (and also very heavy!!!) being a roughly 6 foot tall man - this could just be an issue with adjusting to this style of bike. Additionally, the gearing system was quite poor, as I could barely break 20 km/hr putting in full force. read more

Disclaimer: I am writing this review a year after it happened. Was on a bike ride the other day and this situation popped in my head and I still got a salty taste in my mouth so figured it's time for a review. In a lot of the more negative reviews, it seems like people don't know how bike share pricing works. I am well aware of how the pricing works with docking every 30 minutes (used Divvy in Chicago all the time), but Toronto Bike Share just has horrible customer service. I bought two day passes, one for me and one for my wife. We used it once, docked the bikes with green light showing up to indicate a successful dock, and went on our merry way. Later in the day, only one of us could check out a bike. This was odd so I called customer service and they stated it is because one of our bikes has not been returned/docked. I assured them that both were docked and the "missing" bike is at the same station that the other bike is at. They said no and my account is delinquent until they can verify the bike is there. I told them that I was only in town visiting so that would be an inconvenience for me and can't someone from the bike share company go out and check? They also said no to this and in so many words said it was my problem even though there may be an equipment malfunction on their part. Just wait, the story only gets better! So we take an Uber to the other side of the city where the station was and lo and behold, the "missing" bike is docked there but there's a red dot on the dock. For all you bike share veterans, you know a red dot means a malfunction or something is broken. So I call the bike share company back telling them all this and to further incense me, they require me to take a video of the bike showing the bike number along with the red dot and the station and how I am unable to dock the bike. Who knew I'd be shooting a documentary in Toronto! The interesting thing about this was they had auto charged me an overage, so the rep said they would refund the overage. Boiling with rage over this circus, I demanded a refund for the day passes as well since something was obviously defective with the dock/bike/equipment not my problem and I was certainly inconvenienced (who doesn't love inspecting a bike share equipment malfunction on your vacation?!). The rep said he can't do that and he'd have to escalate to a manager and someone would call me back. So the next day a manager calls me back and pretty sure empathy is a foreign concept to her (most likely to Bike Share Toronto as a whole). She's apologizing for the inconvenience and having a bad experience, but has a very hard line that refunds are only given if you can't check out a bike - not when you have to take an Uber to the other side of town (and then back to your original destination!) to take a video of your bike docked with a red dot! She was dodging questions like "How would you feel in this scenario?" and "Do you think this level of customer service would make me want to use the bike share again?" Saying I know how you feel and all that doesn't really mean anything when you aren't actively listening to anything I am saying and working towards a solution that both parties would benefit from. The day passes were like $15 total so it's not like I can't afford it, but the handling of the whole situation was just so awful and perplexing. Maybe Canadian customer service does things differently, but I'd say this is one of the worst customer service experiences I've ever had - up there with the US cable/internet companies! At least they give you a discount or some sort of relief after the whole ordeal, though! The thing that really sticks out to me is they defaulted to me being wrong and that I seemingly caused the problem. They made me feel as if I messed up so it's your problem, not ours. It's like a product defect was totally out of the question - there's no way that can happen so you obviously did something bad and it's your fault. If I had a company and a customer called in with a complaint and said I can't do anything about it - it's your problem to fix, I am pretty sure I wouldn't have any customers pretty soon! I wonder if they treat customers like this now due to prior customers gaming/abusing the system... All in all, I am extremely thankful by the twist of fate that caused us to use the day passes again because I probably would have received an outrageous bill when I was back stateside and would be forced to pay it! Actually, I probably would have disputed it on my credit card, but I'm sure the headache of dealing with this after the fact would have been ten times worse... But Toronto is a great city, especially in the summertime! Lots of cool neighborhoods, restaurants, shops, etc. I'd definitely visit again, just would avoid bike share like the plague! P.S. The final insult to injury was when they refunded me the overage a week later, the exchange rate was not in my favor and was refunded a dollar less....lol. ¯\_(ツ)_/¯ read more

PRO: 1. You don't have to risk taking your own bike. 2. You get fresh air and exercise. 3. A yearly membership gives you a lot of flexibility in using the service. CONS: 1. They misrepresent themselves to their customers in order to get customers. This is a COMMUTER bike service not a RECREATIONAL bike service. You can only use the bike for 30 minutes or you get a fine. 2. It is only really helpful to people in the core of the city of Toronto where there are lots of docking stations. 3. You will be charged for the cost of the bike ($1200.00) if you mistakenly locked it incorrectly and someone steals it. 4. It is expensive unless you buy a yearly membership and use it. 5. You must plan every ride with your app. If you don't then you might find that you can't lock your bike at a dock because they're all taken. It happens. In conclusion, buyer beware. I actually use the service because I understand it's limitations as a service and I live in the city. So, I work with it. But really, it's not great. read more

Very misleading advertising that leads to charges piling up without you realizing it. They advertise a "day pass" where the consumer thinks he's purchasing the right to ride a bike for 24 hours. But no, actually, you get the bike for 30 minutes at a time. If you go over that 30 minutes, you will be charged. This is not explained clearly when you rent the bike. I guess that's how they make money--by fooling people and then being cold and unsympathetic when you call to inquire why you've been charged too much. Terrible company, totally unethical business practices. Will never use them again and will encourage everyone I know to avoid using their bikes. UPDATE 10/12/2020: It's so deeply kind of the company to respond to the hundreds of complaints of people who feel they have been cheated by the unethical business practices they deploy. But why haven't they changed their practices? Why haven't they changed the name of their "Day Pass" to call it something else? They know what they are doing. They intentionally cheat people and then pretend to care on social media. If you actually call them, they will treat you like garbage. Thanks Calvin, for commenting. But your company is unethical. read more

Since the initial Toronto Bike Share system (Bixi) is no longer, and is now sponsored by TD- it's only fair to start a new review. I never experienced the original Bixi program, so I can't speak on that, but as far as the new amalgamation goes, I'm a fan. The TD Toronto Bike Share is now owned and operated by Motivate, the same company that has successfully run shares in cities like DC, Melbourne, NYC, Boston, and Chicago- to name a few. So hopefully any mistakes made by the previous owners will be nipped in the bud. If anything, Motivate actually makes their own bicycles, so there's no finger-pointing there. I didn't really have any complaints with this system, except for the fact that the screens could be quite difficult to read, especially at night. Many of them actually had striations going through the screen, making it even more difficult to read. Other than that, I thought it was well executed. The app worked well in helping to locate stations, and there was never an issue docking or removing bikes. The prices are good: $7 for 24 hours $15 for 72 hours $18 for a month $90 for a year But for any and all of those people out there, who still don't understand how bike shares work (and subsequently write negative reviews for incurred costs) listen up. You are not renting the bike for 24 hours- you are renting a bike for 30 minute periods, for 24 hours. That is why it is a SHARE- if you do not dock your bike within 30 minutes, you will be charged an additional $1.50. What I do, is I set a timer on my phone for 25 minutes, and when it goes off, I simply find a station to dock, then check out a new bike. There are ample stations in Toronto and the city itself is super bike-friendly, with tons of lanes distributed throughout. I highly recommend the TD Toronto Bike Share as a way to get around this great city. read more

Bike Share Toronto - Striations on screen - Bike Sharing Near Me - Toronto, Ontario

Do not use this service. There was a technical problem with the station where I returned the bike (lights did not turn green although bike was locked in!! I tried taking bike out but couldn't so I assumed it was locked in). I was charged $9 and I haven't even used the bike. read more

I purchased a 24 hour pass for 3 bikes and was given a code at the time of purchase which expires in 5 minutes after purchase (as stated on the ticket I was given). Thinking that this pass was for 24 hours, we took the bikes for ~1.5 hours and returned them. The next day I was charged additional time for going over 30 minutes (twice for 3 bikes).... so what is the purpose of getting a 24 hour pass if the code you are given expires 5 minutes after purchase and you are only given 30 minutes of usage?? Even if this is somehow a reasonable way to handle the 24 hour pass option, the docking stations need much better explanation on how the different passes work. As I see many other reviews that are saying the same thing, this is not an isolated incident at a specific station. I would not have spent that much money on an uncomfortable bike when I could have gone to one of the many legit bike rental shops for cheaper. read more

Horrible experience, what it was supposed to be a lovely ride over the lake one day, turned in an overcharged nightmare next day, customer service is so poor!! With the money you will be overcharged you can buy your own bike! Please don't use this. It is such a scam read more

Awful service and total SCAM!!!! My friend and i were right by the station and we were trying to figure out how to rent these bikes. I downloaded the app and filled out all essential information. Note that atleast 10 bikes were available and the app said they were charged and ready to go. i payed for 2 bikes and a 30 minute ride. I payed through the app. The purchase went through and took the money. I then received a code to unlock the bikes. In summary, the code didnt work on any of the bikes, we tried everything but it wouldnt let us unlock any of the bikes. We didnt know what to do so we went home without ever getting a ride. !!!IT ATE OUR MONEY AND NEVER LET US TAKE ANY BIKES!!! ..Not to mention the complete lack of information or clarification on the bikes, signs, or app. Do better!! read more

Terrible docking technology charged me over $110 dollars because it didn't recognize that the bike was docked!! I used the bike for less than 30 minutes with my girlfriend read more

Not sure how this bike share service is still operating given their business model is reliant on confusing their consumers on their pricing schema. TLDR; rent a bike from an individual shop instead, unless you are prepared to rack your bike every 30mins or you'll be charged hundreds of dollars with ZERO grace period. Story: When we got to the 1st bike station we bought 2 full-day bike rentals from the kiosk. Little did we know until we go to the 2nd station was you need to rack the bikes every 30mins. There is ZERO grace period, as we were only 1-5 minutes late on racking the bikes due to LONG line ups at the kiosk and full bike racks. We even had to warn several tourist/1st timers who were also confused about this pricing schema at one of the stations. read more

Here's what you need to know BEFORE you decide to opt for a daily/72 hrs/annually membership: getting the membership does NOT exempt you from the overage fees when you take your bike out for more than 30 minutes. We got the $99 yearly membership, took our bike out for a 2 hour trip yesterday, and got charged an additional $12. We didn't realise we need to dock our bike in a station every 30 minutes to avoid a $4 penalty charge. That's a lot of money they are charging! read more

The best way to get around the city! App is good though somehow the map zooms out to the world every time and also doesn't let you input destination addresses. App could be better. Docks are everywhere and very conveniently placed. Almost never had an issue with empty or full docks downtown. Rebalancing seems good. I took at least 40 different bikes in a weekend and maybe 2 had slipping gears, the rest were great. Didn't have an issue with the trolley tracks. Some drivers are aggressive especially the North/South arterials through downtown. Avoid Queen St on weekends. 3 day pass is a great value. read more

Horrible service. Do not rent a bike from this company. They advertise like it's 7$ dollars for 24hrs but you have to return it every 30mins (and don't even think going a second over) or else they will charge u more. ... who the hell wants to return a bike every freaking 30 mins when you're trying to enjoy yourself. Honestly this is a hassle and you're better off walking. read more

Purchased the 24 hour "unlimited" pass for 7$ and was charged an extra 9$ in overage fees. Called customer service to get a refund and they said this happens to a lot of people and they would not do anything about it. They said that it's too bad because people get "excited" to use their bike and don't read the fine print that you need to dock the bike every 30 minutes To avoid overage fees. The word "unlimited" to me means I am paying 7 dollars and only 7 dollars. How manipulative of them. It's not about the 9 dollars it's about the principle. I feel tricked, and the fact that this happens to a lot of people shows how they know about this and have done nothing to update the wording on the app. Absolutely disgusting I will never be using this service again and I hope other people read this and avoid using a service that is this bad with customer service. read more

Use this only for emergencies or last resorts. I have been charged over 20 dollars multiple times despite returning my bike before the 30 minute allotted time. Also, don't bother with the day pass. You still have to return the bike after 30 minutes just to get another code to unlock it. Doesn't make sense, at the very least I wish they made the time 60 minutes with the purchase of day pass. They also don't make this clear to you, and you end up getting overcharged. I feel so bad for the tourists that ride around just to get screwed over. Though at the same time, it seems they are the only ones able to enjoy the system, which you can see by the reviews. Also you will find that a lot of the racks are full and you cannot even place your bike there, resulting in you riding around longer and wasting more money. Bikes aren't maintained that well, tires are barely pumped. Make sure you check your bike beforehand. But I would look to avoid this if you could, trust me. Any long time resident will tell you how awful it truly is. read more

If I could choose 0 stars I would. Absolutely terrible. You have to find a docking station to dock the bike every 30 minutes,doesnt matter if you book the bike for 24 hrs.. you cant enjoy yourself as you are always checking to make sure your under the 30 minutes and you know where the next station is. You literally dock the bike then undock the same bike. Dumbest setup. read more

Love this bike share! First of all, I'm lucky to live in a city that has a bike share program. Some cities only offer the service to residents who pay annual fees, but the programs available for all are really wonderful. Toronto's was no exception. For $7CAD (about $5.30USD) you have access to bikes for 30 minutes at a time for 24 hours. There are TONS of stations all over the city so you shouldn't have a hard time finding a bike and a place to put it back. We had a station about an eight minute walk from our Airbnb and then stations all over near places we were going (like the Royal Ontario Museum, Chinatown, etc.). You can also download the Toronto Transit App and see all bike stations (including how many bikes/empty spaces are available) and train and bus schedules. You can also rent a bike (or a few for you and friends) through the app, which was my favorite feature! You rent the bikes and then tell the app that you're ready to check one out and it gives you your codes. Toronto has pretty good bike lanes on major streets all over the city (not just close to downtown), which is more than Chicago can say. I felt very safe riding these bikes and you don't need a helmet, which is convenient if you're an out-of-towner and don't carry one with you on vacation. All of the bikes we saw were in good condition, tires were full, and the seats were easy to move up and down. I will absolutely use Toronto Bike Share again the next time I visit. It was easy and super convenient, plus you get some good exercise. read more

After having a docking station installed near my home in Humber Bay I tried biking home from work today using these rentals. I live further than 30 mins away from my work so bought the day pass thinking I would be covered even though it is more expensive than public transit for a trip. When I arrived home there were no spaces left at the dock near my home or the next closest one, I live at the far end of the route so the dock stations are far away from each other and the next closest location was a 30 min ride (+ the 50 min walk home after). I called and the guy basically said too bad so sad and also informed me I would be charged extra since I hadn't docked the bike after my first half hour of the trip which was not clearly communicated anywhere. After some arguing he finally agreed to waive the extra fee for the time it would take me to get back to the nearest available dock (literally backtracking half my trip). Their entire business model makes no sense. I'm sure no one who lives in Toronto would use this service more than once but I feel horrible for tourists who probably get ripped off by this daily. read more

All day pass is misleading and a pain if you want to go sightseeing on the Toronto Islands. Overcharge and a rip off. Only good for very short trips. App wasn't very easy to use either and was charged twice. read more

Very disapointed with Bike Share Toronto strategy to fool its clients. Prices are misleading for new users. Prices are highlighted as $3.25 Single Trip and $7 Day. So a first user just assumes that if he pays $7, is able to use the bike for the entire day, right? Wrong! In very small letters they tell that you have to exchange bike before every 30 minutes. So let's imagine how pleasant for a turist would be to put an alarm every 20 minutes to advise him that he should start looking for a new nearby bike share slot. If he is lucky, he will be able to change for a new bike before passing 1 second over the 30 minutes. And, for paying $7 a day, he would need to do it successfully for "only" 47 times inside the 24 hours. Very pleasant and factible right? But if the just took the bike and, due to Sun lights or shadow could not read on the rush the small letters (and correctly interpret those odd rules) and did not exchange bike frantically, just imagining he would take a pleasant ~8hour tour around Toronto, he must be prepared to pay from $50 to $100. Bike Share also ignores any eventual complaint he might do. Shameful company. read more

Do NOT use Bike Share. They are con artists. If you buy a day pass, you must dock your bike every half hour, or you'll be charged $4 for every half hour extra you use. I paid $7 for a 24 hour rental for my spouse, thinking it was a better deal than $3.25 for a half hour. We went on leisurely 2-3 hour bike rides. Now my credit card is billed over $100 - enough to buy a yearlong pass. In the small print, there's the half hour rule. What kind of bike share company forces you to put your bike away every half hour? It's deliberately obscure. Rent from a private shop or buy a used one. Bikeshare is taking advantage of a counter-intuitive pricing scheme and profiting from public paths they don't pay for. Absolutely shameful business practices. read more

It's my last day in Toronto on a vacation with my boyfriend and we decided to rent bikes to ride along the lake. There was a bike share location right next to our airbnb but since we didn't see a designated bike path and I am an inexperienced rider, we decided to walk down to Queens Quay to pick up bikes there. We had no problem finding bikes or using the app. The kiosk wasn't working at the location we picked up bikes from (and the location near our airbnb was supposed to have a kiosk and just did not) so that's one reason for one missing star. We purchased 2 24-hour passes from the same account and we were able to unlock 2 bikes using the same code each time. The fact that we could unlock 2 bikes using the same code was not 100% clear/intuitive using the app but we tried it out and it worked. The half hour limit on the rides were a little annoying given the amount of bikes available along the river, but it gave us a chance to stretch our legs out a little bit before we picked up another bike and kept going. We rode along the lake to the Humber Bridge and it was a nice ride. Bikes seemed to work okay, though we wished they were 5 speed instead of 3 speed because 1st gear was way too easy and 3rd gear was just a little too tough but 2nd gear was not always appropriate. The bike share we have back home in NJ has 5 speeds and they ride beautifully. That's the other reason for not being 5 stars. Overall 4 stars for a bike ride along the lake on a nice day. Also, we are both short folks 5'2"-5'7" (convert to meters at your own risk, haha) and the height of the bikes was just right for us with the seat on the lowest settings. I would recommend taking these bikes out for a spin along the lake if you're tired of walking, but I don't know if I would recommend riding around the city if you're not experienced, unless you can find streets with designated bike lanes. I would have probably freaked out the first time I needed to cross an intersection like Spadina/King where the trolley lines are everywhere. Yikes! read more

worst service ever, the screen doesn't work properly and if you don't dock the bike every 5 hours they charge you 20 an hour plus taxes and they don't do anything about it.. is a total scam. DON'T WAST YOUR HARD WORKING MONEY AND TIME. read more

NEVER USE THIS SERVICE. I though I was the only one, but reading reviews there are hundreds like me. They say on the web $7 day trip and at the end of the day I paid $58 dollars! NEVER USE THIS SERVICE. City of Toronto has to do something with this companies that take the money from people with confused information! read more

***SUPER RIP OFF*** Once they get your Credit Card even if you lock in under 30 mins......All Day, You Get DINGED Royaly : ( for $20 Bucks ON TOP of Other Fee$. Customer Service Operators are in Montreal & full of _______ They Promise they"ll refund your Money,,, When Ever it Gets Processed, a week a month, next year ??????? YOUR MUCH BETTER OFF TO RENT FROM A BIKE SHOP.. Good Luck you'll need it : ( read more

Bought a 'day pass' for $7 and it says I can use the bike for 24 hours. My credit card was charged more than double the price so I called them. Shitty customer service first of all, and they told me even though we got the 'day pass,' we still had to return the bike every 30 mins to not be charged extra. LOL which idiot came up with this? So inconvenient because it was unclear and ruins the purpose of selling a day pass. read more