Aside from the amazing watches we got here, we received impeccable service. Shortly after…read morepurchasing my watch I discovered a mark on the watch. We had just left town heading off to our next destination and they helped me replace it and have it shipped back to the US. There was not fuss at all, the replacement was timely, and they even reimbursed me for the shipping I incurred. They are both so friendly and professional and I was thoroughly satisfied with my watch and how everything worked out.

The best purchase experience one could ask for. Martin and his team are knowledgeable, patient and…read moreextremely courteous. They worked with me over international borders and multiple weeks to get exactly the watch I wanted at the best possible price and checked in to make sure all was well at every step. Strongly recommend.

From the owner: We are a traditional Swiss watch and jewellery shop in Lucerne. Family-owned since 1921, we offer a…read morelarge selection of quality Swiss watches. We stock well-known brands as well as specialities in the lower and medium price range.

Service was great. We had a very tight schedule because we were on a travel tour. They were able…read moreto help us in such short period of time. They also gave us several spoon souvenirs and half bottle champagne. Their watch selection is ginormous!

The Asian girl here is so rude. When I walked in and talked to her. She didn't even look at me when…read moreshe answered my question. Will never recommend this store to anyone.

I was on vacation with my three beautiful children and we just returned from a visit to Gornergrat…read moreto view the magnificent Matterhorn. Bucherer is steps away from the rail station and my kids wanted to check out the watches. I was not motivated to go in as there is almost never anything for sale and I was tired. Another client was looking at a beautiful Rolex GMT two-tone gray black bezel. He passed on it and I was fortunate enough to get the rebound and it was offered to me. Holy smokes I've been waiting for a GMT for a couple years. I'd be stupid to pass it up so I got it. Laura my client advisor was so helpful and understood that I was vacationing with my dear family and this would be a memory that I would cherish. She took such good care of us and I thank her for offering it to me since the store was full of other clients and it could have gone to someone else. I love this watch and I've been wearing it daily. Watching the secondhand sweep so smoothly relaxes me for some odd reason. If you're in are in Zermatt, I highly recommend visiting Laura and the rest of the wonderful people at Bucherer.