Long time client. Every request was responded to same day. Cassie is great, but also wisely…read moresurrounds herself with a fantastic team so we always have a contact.

Inconsistent with communication regarding policies & procedures. Then when I started asking…read morequestions, it took forever to hear back & there was a complete disregard for the situation. After increasing my bill from $138 to $202.. the very next month, they increased it again to $250. Called to find out why & she couldn't give me a reason. The reasons she was giving me was the same "reasons" I was given the month before when I called to find out why it went to $202. Never in my life have I dealt with a car insurance company that was so incompetent & greedy. I was hopeful that after questioning the increase to $202 that it would come back down the next month (which I was told it would by Cassie via email) but instead it went up $50 to $250 a month. I immediately got on the phone with Progressive & was able to get the exact same coverage for only $129 per month. Ridiculous agency.

Tax Carolina was easy pay this time, no waiting and the lady behind the counter had a smile so it…read morewas a totally different experience and I wasn't prepared for that but I am glad things are better

Ok the address listed for this brought me to the middle of the woods when used in Apple Maps so…read morethat was weird. On the website they say I had to go to the tax assessor (which wasn't easy to find) then they tell me I actually need to go somewhere else. I will say all of the people were very friendly and helpful. I just wish the processes were a little bit clearer.

I really enjoyed working with Sam to get the right coverage for a better price than I was paying…read morewith my old insurance. Anytime I have a question it is always answered quickly and efficiently.

Do not go with this agency or agent for insurance. State Farm is just fine however this agent has…read moreno understanding of customer service. We have recently changed banks and we're trying to get everything changed over for our payments and this agent chose to cancel my policy without ever making a phone call. She notified our apartment complex before ever notifying us saying the policy was about to be cancelled and proceeded even upon request via email to not call me and cancelled our policy and notified us 4 days after she cancelled the policy and all this during the floods here in Charleston. This agent has no concern for her clients or their well being. Also the other review is from the agent it's not from a client.

Good customer service is hard to come by in the insurance world. I couldn't have chosen a better…read moreagency for my vehicle, motorcycle, and homeowner's insurance. Thanks especially to Ellen for helping me fix the issue with my motorcycle insurance.

Andrew was able to personally assist me and answer all of my questions after damage sustained from…read moreTropical Storm Idalia. I received multiple responses in the same business day and was reminded of why I chose a trustworthy and dependable agent.

Ross is a great job of taking care of me. He helped me select all the insurance I needed are the…read morecoverage I needed as well as he's helped me file claims thank you Ross.

I know this is long but I hope you take the time to read it because if Ross Berman is attempting to…read moretake advantage of me, imagine how others that may be on fixed incomes that he's writing bogus policies for and getting away with. It may seem as if I signed something before I read it but that's true at all! I was never given the opportunity to review the policy even though I made numerous attempts to do so before money was drafted from my account. I also added the complaint I sent to insurance commissioner of SC. As a single father the most important and valuable asset I have is my home. Trusting someone enough to come into my home and sell me a policy with the coverages that not only protects my investment but my family as well. That is something we all should feel secure about. Ross Berman did just that up until I signed the outline for the coverage he made me believe I was getting along with the financial agreement. Ross promised to bring the written policy back to me in a few days so he could review it with me and make sure the coverages I signed for were written in the policy. I contacted Ross for 34 days by phone, text and emails I finally received a copy of a Commercial Builders Risk Policy through email. Mind you I do not own commercial property, I own residential property that I am remodeling. Not only was this this not the policy I agreed to but in this policy it clearly states that after the first draft is made from my checking account I am liable for the full premium of the policy whether I keep it, cancel it or they cancel it. Ross pulled a fast one on me. He held this policy until one day after the first payment was drafted from my bank account then delivered a Commercial Builders Risk Policy that I've never seen and is worded to benefit the insurance company 100%. "I contacted Ross Berman of Oak Insurance about insurance coverage on my Johns Island property. I emphasized with Ross that I needed coverage for all my personal property as well as general liability becuase construction was complete on the studio and I was now living in it. I provided all the information that Ross requested (value of contents, personal property) and with that information he put an outline together and brought it by for me to review on 10/15/2015. I told Ross I would review it and get back wth him the next day because my present policy was set to expire the next day 10/16/2015. I took outline of coverage and reviewed with my finance person, and we agreed that everything I wanted covered was to be insured. I contacted Ross the next day. I signed documents and wrote Ross a check for $1344.03 for down payment on the policy. Ross took the check, signed docs and said he would get policy written and be back in touch with me in the next few days to go over and review the written policy. On 10/15/2015 Met with Ross get outline On 10/16/2015 met Ross to sign outline of coverage and give down payment Ross took the check, signed docs and said he would get policy written and be back in touch with me in the next few days to go over and review the written policy. After a few days went by and no word from Ross, I contacted him to review the policy and he told the policy wasn't ready that it takes a time for these policies to be written. So I began to contact Ross on a regular basis by phone, email, text and even stopping by his office. His response to my request for the policy was either, "it's not ready", "these policies take time to get written" or "let me call and see where they are at with that!" I contacted Ross numerous times between 10/16/2015 and 11/18/2015 to get a copy of the policy so that he could review it with me. Finally I received an email with the policy attached on November 18, 2015 at 6:17 pm, Then on November 19, 2015 Ross dropped off a hardcopy of the policy to my house but didn't have time to review it with me. Earlier that same day a representative from Bass Underwriters' Inc came by to take photos of my house. I finally receive a copy of the policy and I'm still having trouble getting Ross to come by and review the policy with me. Then on November 22, 2015 between the hours of 5:45 and 7pm someone had broke into my into my utility trailer stole tools from me.. So I contacted the police, made a report and started making list of tools that were missing. My next call is to Ross to let him know what had happened and let him know that I wasn't sure if I was going to file a claim yet or not because I wasn't sure what was taken in the robbery. At this time Ross informed me that the policy didn't cover the loss of tools. I finally received a copy of the policy exactly 34 days after I made downpayment and signed docs and one day after the monthly payment of $328.19 was drafted from my checking account did I receive a copy of the policy