Professional Review - Big Will Security
Based on my personal experience, I do not recommend working for Big Will Security due to multiple operational, supervisory, and equipment-related concerns.
Upon hiring, I was required to complete a physical due to the demanding nature of the assignment at a site associated with the education department in Riverside. The post involves continuous movement with a rotating schedule consisting of:
2 hours on foot patrol
2 hours in a vehicle unit
2 hours on a golf cart
While the expectations are physically demanding, there was a lack of proper supervision and accountability. During morning shift transitions, supervisors assigned to graveyard shifts were expected to conduct foot patrols and ensure no unauthorized individuals were present near employee entrances. However, this responsibility was not consistently carried out, as supervisors often remained in their vehicles and did not complete required patrols.
Additionally, required work equipment and procedures were not properly supported. Officers are expected to complete hourly phone-based reports, yet company-issued phones were frequently not charged or properly maintained, placing responsibility on incoming staff.
The site itself requires monitoring of multiple high-traffic and sensitive areas, including parking structures, conference centers, and surrounding lots. Due to proximity to Riverside Community Hospital, security personnel regularly interact with homeless individuals, many of whom may be experiencing mental health challenges. Despite this, there appeared to be minimal structured guidance or support for handling these interactions safely and professionally.
Staffing and professionalism were also ongoing concerns:
Afternoon relief officers were frequently late
An officer identified as Norm was observed remaining in the patrol vehicle sleeping during shifts and leaving post to purchase cigarettes while on duty
Supervisor Bush displayed unprofessional conduct, including raising his voice when site issues were reported instead of addressing concerns constructively
When these issues were escalated, company ownership did not take corrective action.
Uniform and equipment support were also inadequate. I was required to purchase my own 5.11 tactical pants and nylon duty belt to meet client requirements, as these were not provided by the company.
The client overseeing the site, with a background in California Department of Transportation Police, maintained constant camera monitoring and closely scrutinized officer performance. This created a highly micromanaged environment where officers could be criticized despite performing their duties to the best of their ability.
Overall Assessment:
Due to lack of support, inconsistent supervision, unprofessional leadership, and failure to provide required equipment, I cannot recommend this company for employment. read more