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    Windermere Vacation Rentals - Brand new tennis ball. My fiancé brought it in for my 2.5 year old niece to play with.

    Windermere Vacation Rentals

    (10 reviews)

    If I could give it 0 stars I gladly would…read more Our stay Friday 6/3 thru Sunday 6/5 was fabulous, but what happened when we left has been a nightmare to deal with. My family has a small house in Chelan Falls, but a pipe burst so we needed a place to stay for a wedding. I found this place on VRBO which was perfect for my fiancé, sister, brother in law, two nieces under 2 years old, and myself. Come Monday morning I woke up at 6am and checked my personal emails. I was notified that I'd be charged $500 because they found a pet toy and animal hair in our unit which was against their policy. I was in disbelief and thought that they had to have had the wrong room - this was clearly a mistake. Neither my sister or I own a dog. I'm actually allergic. Out of all of the VRBO and Airbnb options why would I, and IF I owned a dog, decide to stay in a place that didn't allow them and risk a $500 fee? There are places to stay cheaper than that. Right away I called the front desk number and was furious asking what happened. They ended up hanging up on me. It took me 3 days to reach a Supervisor, Ellie, and 4 days to reach Jonathan (the Manager). Since I wasn't getting any answers I filed for fraud on my credit card, and let management know that I filed and will not be paying the fee regardless. I requested copies of the photos and finally 8 days later received them. The dog toy was one of my fiancés brand new tennis balls that he brought in for the girls to play with, and the dog hair "everywhere" in the apartment was my fiancés hair located on the pillows and head area of the bed. To top of off management said someone tried to get a hold of me that Monday to inform me, which was total BS because I called the front desk line between 6-7am and by that time the $500 charge was pending. When I get my new CC I will need to still deal with this and update payment on multiple accounts. Oh and to top it off the hide a bed has yellow stains on the white sheets. Unit 626 for those wondering. My sister did not want to complain because overall they seemed clean and it was only a stain. I brought this up to Ellie, the Supervisor, to which I kid you not she replied "Yes, I've heard that before". Then do something about it! I then grew concerned that the stain was from previous people and they had a dog that peed on the sheets. No one has apologized for the assumptions targeted towards me and resulted in 4 days of follow up with ongoing issues to get my new CC setup.. No one has offered to make this right. The fingers get pointed in different directions. There needs to be liability by the owner of the condo for stained sheets and management for wrongful accusations. To make it more complicated they hire a 3rd party company to do inspections. So at this point you have the condo owner, VRBO, management at the Grandview, Windermere, their third party inspection company, and third party customer service line. WTF - no wonder no one is holding any accountability. The scary thing is, is that this can happen to anyone, and it makes me wonder how many times they've gotten away with this behavior? Based on these reviews, ample amount of times. Never staying here again, and I caution you to take images of everything if you do in order to protect yourself.

    This was BY FAR the worst lodging experience ever. It was so bad that we paid for another hotel out…read moreof pocket to stay at a different location after having such a poor experience within the first 24 hours of her stay at this facility. Upon arrival, we went up to park, after hours, and were rudely lectured by a staff member that where we were parking we weren't allowed. I am so thankful that my husband was nearby in the truck because had I been approached the way I was by the staff member in the parking lot I would fear for an extreme safety issue. There was ZERO parking, anywhere near the facility, we had to park a mile away and hike in (middle of the night, pouring rain out). We went to find closer parking throughout next day and still there was nothing closer. The staff at the facility was not helpful and extremely rude about the parking, with no empathy that it was completely pouring rain and guests having to walk GREAT lengths just to get to their rooms. It notes that parking is tight and most units allowed 1 car maximum well this wasn't the case, there was 0 parking anywhere even along the street and across the street were completely full! We called the 509-682-2582 provided to speak to someone regarding our concerns and ask about cancelling the rest of the trip we were, again, rudely spoken to about our reservations, this time was about us making the reservations through a third-party (VRBO) and that they couldn't help with our stay. But all the paperwork I have is from Grandviewonthelake (their website) not VRBO - I thought that I made the reservation through their website. At the end of the first day we opted to just get a different hotel that had parking for their guests and staff that were friendly and accommodating. I would not EVER recommend this hotel to anyone nor Windermere Vacation rentals to just add to the terrible guest experience.

    Moses Lake Realty Group

    Moses Lake Realty Group

    (5 reviews)

    Amie was amazing! I wanted to buy in ellensburg and she was more than happy to make the drive over…read moreand back 4-5 times. She was very responsive through and email and text throughout the whole process! Would highly recommend!

    This review covers just this company's property mgmt entity and nothing else…read more If one is looking for a place to live, in Grant County, WA, you have a choice of options. Most will be found on the Internet and include Craigslist.org among others and Windermere property mgmt. I came upon a listed property on their website and this is what I endured and was subjected to with three employees I had interactions with. My experience dealing with employees of this business goes back to Aug of 2025. One thing seems abundantly clear, their employer, Windermere, it appears they don't offer PD to their employee's which would explain the lack of CM and CS that was clearly NOT in evidence among those I dealt with. PD = Professional Development CM = Communication skills CS = Customer Service skills Of the three employees I had contact with, the first one, she would only use E-mail and nothing else to communicate. The 2nd employee, I had but a brief conversation via telephone and she just reiterated what the first employee had said in a msg to me. As for the 3rd employee who I later was told was running this office, he managed to use both E-mail and the telephone to converse with me. After submitting an application, ten days later and an employee is asking me "the CUSTOMER" if I could contact my rental reference(s) and ask them if they received this company's Rental Verification Form. Huh? Like, isn't that your JOB?!?! So I did and by the end of the month and my application had been approved. What I wasn't told and wouldn't find out until Oct 6th, my application, was it the first one submitted and/or approved? Apparently not for on this day and I get told the property has been offered to someone else! Never able to reach this employee [Ms G] by phone, I speak to another one who just confirms "we don't hold properties" but she mentions a similar rental and will have the person who manages it give me a call. So now I'm on to my 3rd employee and eventually he realizes, the 1st employee, she never let me know that I was the 1st person to submit an application and one that was approved. And now she's offered the rental to another party! Long story short this 3rd employee, Mr. F, he moves my application back to the original property I was interested in. Fast-forward to the middle of Nov and I move my belongings into this rental but return to my previous residence to clean it up and out. At this time I'm sent a msg from a Ms. G, an inspection report regarding the property. If I come across any other issues I can reply to this msg. So returning the last wknd of Nov, 2025, and I reply that I've come upon a couple of issues. I hear nothing from this employee Ms. G and so I reach out to the 3rd employee I've had contact with previously, a Mr F. Despite being told I could simply reply to the previous employee's E-mail if I come upon anything else not listed in the inspection report, Mr F lets me know "you need to use the tenant portal." Okay, fine. I then proceed to let him know that I would like to replace my garbage can for it has a large gash in it. Mr F barks back at me, "WE DON'T DO THAT, WE DON'T DO THAT!!! You need to call such and such trash company. Does he offer a phone #? Well, of course not. I then make mention that while swapping out a 3-wire plug on my dryer for a 4-wire connection, I noticed as I was about to insert this plug into the electrical outlet meant for a dryer, ALL four screws that hold the faceplate in place, they're loose to the point you can see them all sticking out! So naturally, I took a slot-bladed screwdriver and tightened them all down. Upon hearing this bit of news, Mr F starts screaming at me, "TELL ME YOU DIDN'T, TELL ME YOU DIDN'T?!" "I'm like, huh and what's with the verbal ABUSE on ME?" Then I realize, "he wasn't paying attention to what I had just said!" So I explain to Mr F that I'll repeat what I just said, but much more slowly this time. Now he understands what I'd said but doesn't say anything more. During our telephone conversation, I make mention that it seems as if he's always got one foot out the door when he responds to me. By this I mean, he replies to my E-mails or calls me back just before the COB. Mr F, with his reply, he let's me know, "I work 24/7." Right, and that's why you couldn't provide me with a telephone # for the trash company earlier in our conversation? I also let Mr F know that an employee of his, a Ms G, it seems she wanted me to reach out to my rental reference(s) and ask them, "did you get the rental verification form I sent you?" I'm the customer, correct? So why am I getting asked to do something that's part of the employee's job? Hearing what I had just said, I expected Mr F to offer up an apology to me. WRONG! Instead, Mr F snaps back at me and replies, "Hey, you got the property!" What he stopped short of saying: What the *uck more do you want?" Disgusting behavior ALL around which I did not deserve !!!

    Big Valley Realty - propertymgmt - Updated May 2026

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