Very honest, prompt and reliable with exceptional quality service. The worker was very…read moreknowledgeable with a great attitude. Highly appreciated and recommended.

My family is truly blown away by the exceptional service we experienced from the fine folks at…read moreDiamond Automotive! I was late for my slot, as life happened while toting around my 4 girls. Nonetheless, I pulled up to the garage, and Josh met me outside with an understanding smile and a handshake. Upon noticing that I had an army of babies with me, he immediately helped get us into the spacious waiting room! He showed the girls the huge play area, with crayons, toys, books....you name it, and my favorite....a beautiful family heirloom -- A mini wooden rocking chair!!!! Josh informed me that it has been in the family for over 60 years!!!! Being a parent, and having your children in a situation where they have to wait in really any public setting brings it's own level of stress! That all melted away the moment we step foot in there. Now, getting down to the business side of things. Unfortunately, it was my starter that had completely gone bad. Josh reassured me that they could get it fixed, and had the part there in 5 minutes. He was completely up front and honest with the pricing of the part (pricey little bugger....which I already knew). He gave every discount he could find, including the mine discount! He kept me up to date on the timing of when my vehicle would be on the road again. Every rack in that place was full, and all of the mechanics were working hard to free a rack up for my vehicle. Josh explained that they were doing the best they could, to which I replied that we had every amenity that we needed and would be just fine.... That in fact I'm sure my kids wouldn't want to leave and it would be a struggle to get them to out of there, which it was! It wasn't 15 minutes later that Josh came over with a video showing me my new starter in its full glory....It was music to my ears after having to jump start my vehicle in the cold for the last 2 weeks; hoping the whole component didn't fail all together! And as soon as the video finished, he pointed over my shoulder out the window behind me. I turn around, and there's my "Silver Smokey" waiting right out front for us!!!! I was speechless! Josh explained that a mechanic named Gibson had seen me with my girls and didn't wait for a rack! He climbed under my vehicle; laying on the snow and ice to install the new starter! Gibson brought my keys in, just covered in snow and ice! He didn't have to do that, but he had told Josh he didn't want me waiting with all of my kids! That is what really tugged at my heart strings! When you look out for my kids, you have my heart, as well as a lifelong loyal customer!!!! I mean, Josh had already set the bar for how he treats his customers, and you just can't beat it!!!! Vehicles may just be a hunk of metal to some, but my hunk of metal carries my most precious cargo, and when I feel I can trust a family owned and operated business to keep us running safely on the road, you got more than just my business....You have my respect and my absolute trust!!!! DO YOURSELVES A FAVOR, AND KEEP YOUR BAR OF EXCELLENCE HIGH....JUST LIKE THESE FOLKS DO!!! GO SEE THESE GUYS!!!! THANK YOU JOSH AND THANK YOU GIBSON FOR LOOKING OUT FOR MY FAMILY!

Hardworking, helpful, and honest staff. They were very thorough with a reasonable rate. Highly…read morerecommended!

We ALWAYS use 3rd Ave for our cars. Today, Terah replaced the windshield wiper…read moremotor/switch/computer board, keeping me aware of the process since she could not locate the part right away. When I picked the car up, they had locked the doors (of course) but my key fob battery was dead and I couldn't get in. Terah, God bless her, looked in a drawer and found one! She put it in and voila! What a sweet girl and very competent mechanic! Thank you, Terah!

Josh is actually Joel. Sorry LOL I have continued to take my car to them and are satisfied at…read morethis point. When I get some money put together I will be bringing in my '88 Daytona Shelby Z. A mechanic friend worked on it and I think they may have "fixed" the repairs made by my now retired Dodge guy and now won't start.

I was very disappointed by what I witnessed during my visit. An elderly woman was looking for a map…read moreand appeared confused. Instead of treating her with patience and respect, the cashiers were rude to her and even laughed at her. It seemed like she may have been dealing with memory issues or dementia, which made their behavior even more upsetting. Everyone deserves to be treated with kindness and dignity, especially elderly customers who may need extra assistance. Watching staff laugh at someone who was clearly struggling left a very negative impression of this location.

On a family road trip our car was acting up and had stopped working, so we were towed to Heights…read more Dustin was so helpful talking us through everything they were doing to assess the problem and figure out how to fix it. Him and his team looked the car over and it turned out to not be a major problem at all. His honesty was refreshing and his assurance that our car was going to get us the remaining 900 miles home safely was comforting. We DID make it with no further issues. Thanks Heights!

I have been treated fairly and the guys are very friendly and professional. I highly recommend.read more

I would absolutely not go to this place. I took my car in to get my starter replaced, keep in mind…read morethe car was running perfectly fine prior to the starter going out. Well they replace my starter and I go to pick up my car and the check engine light and traction control lights are on, they were not on before I took it in. So i go back inside and explain that and they tell me they didn't touch anything but the starter. They run a diagnostic and say my crank shaft censor needs to be replaced. At this point for the starter and crank shaft censor i'm already at $1000. Then after the replace the crank shaft sensor all of a sudden the timing in my engine is fully out of time and I'm being told it's a $5000+ to repair and the car will no longer even turn on, keys won't even lock the door. Gotten a few other opinions verbally, didn't take it anywhere else, but got told that if it was running perfectly fine before I took it in that it makes no sense that now all of a sudden the timing is out. These people are liars and scammers. Do NOT go here

Sean and the team are great.Reasonable prices, good service and great customer service. I highly…read morerecommend them

Brent and his co-workers took care of us in a semi-urgent situation during a long road trip and…read moremoved some work around to get us in and back on the road the same day. Excellent customer service, the nicest guys you could ask for. We fully expected to have to pay a little more for the rush job, but they instead gave us an amazing deal. Their shop dog Caramel is also adorable. Highly recommend their services for those in the area and for those passing through.

I absolutely loved working with Matt to get my truck fixed again. He was always up front about what…read moreneeded to be done, reasonable with pricing, and never pushed for unneeded work to be done. His garage reminded me of my family's so it was very comfortable to wait at. It's rare that I find an actual family friendly garage and this is it- all the men I met while on my numerous visits were very nice, didn't tell crass jokes, or even cuss! Work was always done in a quick amount of time and I loved that they allowed me to see what issues they were talking about while my truck was taken apart so I knew what was going on.

We had car troubles while visiting Billings and despite having a day's full schedule, Quang asked…read moreme to bring it in so he could give us a better idea of what was going on with it, knowing that we were anxious to get back on the road. He gave it a short test drive with us, confirmed our concerns, and pulled it into the garage and upon raising it up, quickly and accurately diagnosed the problem as a faulty tire that had basically warped/bloated and become uneven. The car was fixed that same day and at a reasonable price. Special shout out to Danielle, who bent over backwards to shuttle us to and from where we were staying. Being from out of town, it was so reassuring to know that we were treated the same as the locals and not taken advantage of, since we were in a bind. I would highly recommend Chung Bros and would have them work on our car again without reservation. Thanks again for getting us squared away and back on the road!

I took my vehicle in to get brakes done. A week later I was back to get a caliper replaced. I…read moreinitially chalked it up to the age of my car. A year later I was back to get brakes done again, they claimed to have gotten a bad batch of rotors. A year later I was back to get a caliper replaced, the same one that they supposedly replaced before. They tried to claim it wasn't anything they did or didn't do and stated they don't know where the parts come from or what quality they are. They did eventually agree to replace the bad caliper but said they would not do any more work on my vehicles. A couple weeks later, as I was driving down the interstate the caliper came loose. Thankfully the bolt that came out completely was the top and not the bottom, that saved me from having a wheel lock up. Chung Brothers recommended that I continue driving down the interstate and tried to avoid responsibility. They did pay for another shop to work on the brakes after I threatened to take them to court if they refused. I just did work on my front wheels and found additional things missing from the brakes that reduced the lifespan but thankfully were not critical to safety. DO NOT GO TO CHUNG BROTHERS. AVOID THEM LIKE YOUR LIFE DEPENDS ON IT, IT MAY.

These guys were great. Had a water pump fail passing through town and they got me back on the road…read morein a couple of hours. Honest and knowledgeable. I would send anyone friend to Willard's.

Theres no diagnosing going on, they are hunting and pecking and charging you for their practice…read more The manager will lie right ot your face about what theyve done and the owner doesnt care.