Had horrible service! Ordered a bedroom set a few weeks ago and salesman said that I would get a call before delivery letting me know if anything was on back order. On delivery day, driver let me know that some items were on back order (no call from store). Only got headboard & footboard, a temporary frame (could not attach headboard etc), mattress, box springs, and a damaged chest of drawers (delivery guy was smart enough not to even unload it off of truck). I went to the store and spoke to Trevor who is supposed to be the Operations Manager. Come to find out, the missing pieces were out of stock and all Trevor could say was "I don't know what else to tell you". Could tell me when,or IF, I would even get the pieces. Several clerks were on computers trying to locate pieces but what good does a chest do me if I can't get the other matching pieces? After a loooong, drawn-out process, finally got refund on all furniture (kept mattress & box springs) and will have to start over shopping elsewhere. Also, during my visit to the store to resolve the issue, I placed a call to the corporate office trying to get someone who knew what they were doing. Left message for district manager, but of course, he never called me back. I will never do business with this store again. read more

Tara Malone on the Bridge St Store was my sales lady. very helpful. I have disability in standing/walking to long and informed of exactly what I was looking for, I said a Sectional that wasn't the cheapest in and my a huge expensive one, that I was on SSD and I lived in a double wide. And I wanted gray, but not a light gray and a recliner to match was a must. And wanted something in stock. After the second one, she took me to exactly what I had asked for. She was very professional about her job. However, when delivered the recliner did not come. Warehouse did not notify the store the recliner was damaged and I was upset that I was not for warned. However, also I need to add the reorder of the recliner was in a significant time frame. I will rate the sectional when the 2 middle parts of it is replaced due to tear in seam. The 2 section part needs reordered. So far Big Sandy is doing there best to accommodate all matters. They are even supposed to discount $100 for inconvenience. Once the section part is replaced I will update end results. I'm feel confident the will make this right. i have shopped Big Sandy's in Chillicothe for years and continue to shop there again. read more

I made it around the entire store before I was greeted but the store was quite busy And I like to browse without being bombarded at first. Ms. Lisa Craze introduced herself to me and offered to help I was undecided so I promised to call or come back. She gave me her business card which helped me to remember her name. (Smart) When I came back I was quickly greeted this time & I asked for Lisa She got me set up for delivery right away. I was in and out of the store in less than 30 minutes which made me happy I absolutely love that delivery text me before leaving the warehouse as they were also in route before delivering and the guys showed up within the time frame promised They were wearing masks & were very polite young men. Ms Jenny followed up with a completed delivery text to see how everything went and this survey was given as an option.This was a very pleasant buying experience I'll have to see how long the furniture last before I can rate the quality of the furniture. But my shopping experience was absolutely 5 star. Thank you to everyone involved. Rev. AJ read more

Several days before Christmas 2022 my DW quit. I was only about 8 weeks out from my second total knee replacement and recovery was not going too well. Got a tech to look at it-it had been rat attacked. We opted to purchase a new one-went that night to pay for it and get our delivery set for the following Tuesday. Three hours after install it stopped! Ugh! Got a tech out he had to order a part. Installed part and two hours later it stopped! Tech came back out-he had to dig to figure out why it stopped. As it turned out it had been damaged at the factory and was not fixable. The next day I was able to order a different one as LG was taking this one back. I was able to finally get the one that was not in stock a few weeks before that I wanted. It was installed yesterday 1/13/23. It has been amazing to be able to have a DW again and big Sandy was awesome to work with to replace the DW. My legs appreciate not standing up to do dishes. Yes, I stuck with LG- read more

They have excellent Flexsteel recliners at good prices, and an excellent 5 yr total coverage warranty is available at a great price! To top that off, the warranty is even refundable towards your next purchase, if you don't need to use it during the coverage period. Just received the white glove delivery of my new recliner, with haul away of my older Flexsteel recliner, which still works good and looks great. Alex the delivery driver, and his partner were very courteous and helpful in removing my old Flexsteel recliner, taking care to maneuver around various obstacles carefully, so as to avoid any damages to my house and other furniture. They also had my new chair maneuvered into position, and setup quickly, without any issues, and they departed with kind salutation and a smile. Kudos! For a job well done! read more

We knew what we wanted and Big Sandy delivered, in more ways than one. A couch with heat, massage, that reclined and possibly with lighting. We got all that and more!! It has surround sound and vibration to match the TV as well as charging ports and even a Cordless charging tray and 4 cupholders!! It's leather!! And the headrest is adjustable too..plus, like the car seat options I had wanted in my car, you can pick your favorite settings and save them!! Now, with all the bells and whistles, it wasn't the cheapest piece in the store, but they had a sale, 20% off!! And because of all the extras, we decided to get the Total Care plan for 5 years, it covers sooo much!! The plan also included free delivery!! Yes, I would recommend Big Sandy, this product and their delivery people were fast and friendly! read more

We had a great exerience with delivery of all appliances for new home contruction. Our order came in two different times due to manufacturing delay and one item damaged and waiting replacement. We ordered refigerator, oven/micowave wall combo unit, dishwasher, stove top, washer and dryer. From order to delivery all went extremely well! Throughout the process the team stayed in touch until the final items were completed and installed. The gentlemen who installed did a fantastic job and were so kind. We look forward to using all of the new items we received. We purchased Samsung products for our new home and so far we love them all! This was our first time using Big Sandy Superstore and by far the largest appliance purchase we have ever made. Thank you Big Sandy for a great experience and great team. read more

My wife and I just got married and needed some furniture so we went into Chillicothe Big Sandy. Tara was our salesperson. She was great. We were just looking to get an idea. Tara took us around showed us some great furniture and great deals. Next thing ya know we bought furniture and used Acima to pay for it. If you don't know about that research it. It's a great program. Then we had to keep postponing deliver and finally got it delivered. They sent us an app we're we could track the delivery dudes and they were here 10 minutes before they said they were. John and the other dude were great! We were putting some of the stuff in the attic and they did a great job getting that very heavy furniture upstairs. Great people, great furniture! Couldn't be more happy! Highly recommend !! read more

Final purchase experience was fantastic thanks to Kara!! First time my husband & I went in to look for a some new sofas, we weren't thrilled with the associate we were introduced to. She followed us around after stating several times that we were gonna look around. When we finally found something we wanted to price & see if it were in stock... she immediately tried to print us an invoice and push up to sales! We made her aware that we wanted to talk it over, she immediately seemed frustrated and walked away from us. I called in a couple days later, getting in contact with Kara, who was absolutely amazing from the get go!! We will be returning for our other appliance and furniture needs in the future because of her!! The delivery was smooth & the dwelivery guys were amazing as well! read more

If I could give a 0 I would. The delivery staff was wonderful. Long story, I purchased a bed from the Chillicothe store. The bed had drawers. When it was delivered the drawers were broken. I contacted the Chillicothe store and asked that the sales person or manager call me. No one called. I contacted the delivery people myself and they sent out another crew to fix the drawers. They could not be repaired. Called Chillicothe again and asked that the manager call me. No one called. I went into the store and finally got to talk to the manager. It was obvious he needed more training in customer service. After 3 times to my home I finally have a bed that works. Again, the delivery people were the ONLY people that helped. Very poor management at the Chillicothe Ohio store. read more

The value was amazing for what we received! Service from Salesman, Matthew Gibson: 5*++! He was informative, respectful, friendly, and extremely helpful! He could see right away what we needed and he went above to meet those needs! Thank you Mr. Gibson for your kindness and service! Service From Delivery Drivers, Justin and his associate (sorry forgot his name) 5*+! Introduced themselves, put covering down on my floors, then immediately went to work analyzing, measuring, adjusting, discussing issues with me, including me in decisions, and set to work making the delivery as smooth as possible! Justin is a professional with a personable attitude! Big Sandy is always 5*++++ in our book! Thanks again and we will see you next time we need furniture or appliances! read more

I love all the staff at Big Sandy's.. Have been buying all my household appliances, bedding, and furniture there since 2005. The Staff is so friendly and make you feel as important as you should be!.. After all, you are spending hard earned money for great products! Recently purchased my Front loading Washer/Dryer Set with small washer on the bottom of Washer.. AMAZING! My New #2 Purple Mattress and X5 Power Base was delivered TODAY!.. w/new pillows/ice mattress protector/& sheets!.. Always, the delivery crew have shown the utmost of respect and care of my home and what they are delivering! I cannot thank Big Sandy's Enough for the people they hire/and or train to treat everything as if it's gold!.. Thank you Big Sandy.. and Thank you delivery crew! read more

I needed a couple of recliners for my rv. The sales lady, Jess, listened to my requirements and pointed me in the direction of recliners. She never once tried to sell me something bigger or better! With her tape measure, we took all kinds of measurements in all positions to be certain it would fit through the rv doorway. I called from home to order and pay once we measured there too. Delivery couldn't have gone more smoothly! I received texts, emails, and even a map from the office to keep me informed of where the delivery truck was so I knew when to expect him! It took them 2 minutes to get them in. This whole process couldn't have been easier or smoother! Thank you to everyone who works at Sandy!! read more

Was truly satisfied with Big Sandy in Chillicothe Ohio from beginning to end. Chalie, the sales associate, listen to my needs and made great suggestions. She did not pressure me and helped me measure. When I went back to make the purchase the staff had my paperwork ready to go. In and out in less than 30 minutes. Delivery was less than 10 after my purchase. I was really impressed with the constant text communication for day before and on delivery day. I could follow them on the map and the estimated delivery time. The delivery men were very nice considering the heat they had to work in. They were respectful of my home and kit glove care setting up my sectional. I will definitely go back if I need anything else! read more

We bought a really firm Tempur-Pedic mattress during the July 4th sale and it was just too firm. So, we went back to the store to order a less firm Tempur-Pedicure mattress. The process took about 10-15 minutes. It was just delivered and the other one taken back. The driver, Rusty, and his helper started at 5:30 this morning and it was after 7:00 when they got to my house. They were very friendly and apologized for running late. The didn't waste any time exchanging the mattresses. They handled them with care. They worked well together and made it seem easy. I felt bad for them because they had another stop after me. The service at the store and delivery was very good. I have no complaints. read more

Everything was great! I definitely would recommend the chillicothe locations for any of your needs. The day i ordered the couch i walked in and they greeted me right away. The nice thing was that they really let me check everything out and didn't hover over me and gave me space and time to look at everything. The delivery was just as easy. I was contacted about 3 days before they scheduled my delivery and asked if the date worked for me. After we agreed on a delivery date they reminded me the night before the delivery and then again the day off the delivery. They let me know when the delivery driver was making its way to us. Everything went smoothly on delivery. I give it a 5 out of 5 read more

The lady that waited on us in store was awesome. She went above and beyond. Even got us a free 100 dallors end table. As for the delivery and delivery guy 110 percent there as well. The movers even helped me move a chair because I didn't realize how much room the couch was going to take up. I was extremely impressed that I also got 3 texts updates on when it was going to be delivered. So impressed it had a link to a map showing exactly where the truck was. One my biggest pet peeves is waiting all day for deliveries ECT. Even got a text saying it would be delivered in 45 minutes or less. Over all I'd say I will only buy my furniture from here from now on read more

Big Sandy had in stock the upright freezer I wanted. The salesman was very helpful, but not pushy. There was some confusion about which contact number to use for delivery. Annette was very helpful in getting it fixed so that I could tell when my freezer would arrive. It did not arrive in the smaller time frame they thought it would be here, but it did arrive in the four hour window they provided. The delivery men were friendly. They were respectful of my property and carefully installed the new freezer. They even repositioned it to sit the way I wanted. I was very pleased with the sale price and even more that they did not charge a delivery fee. read more

Everything I picked out was fantastic. The delivery process needs some work. I work night shift and attempted to set an alarm based on the proposed time the app gave me. This was impossible because the time changed based on the 2 man crew's pace at each location before mine. The furniture items I ordered were very heavy and that crew was already pretty spent from the 8 deliveries before mine. I really hope you pay your delivery folks a great wage because Justin and the other man (sorry, didn't get his name) worked their tails off trying to get a large piece up my stairway without causing damage. Give them a raise!!! read more