Customer service here is terrible…read more From the moment I walked in, I wasn't greeted and was immediately spoken to rudely. I explained exactly what I needed and even mentioned I've worked in the tire industry for 2 years, yet I was still questioned and pressured on my own specifications. I waited over an hour for a simple flat tire replacement. During that time, I asked an employee to grab something from my car he "forgot," and I had to ask again later as there were multiple times he wasn't even busy. After all that waiting, they finally brought my car in, only to refuse service due to a stripped lug nut, That part is understandable. What's not understandable is them trying to pressure me into still buying the tire even after refusing to install it and wasting my time. When I pushed to cancel everything, the "manager" told me he could technically still charge me for installation since the tire was already on the rim, and that I'd have to pay for installation even if I didn't get the tire but he was going to "let it slide." That's not how you handle customers. To top it off, when I went outside to get my car, that same "manager" came up holding a broken plastic piece from my door handle and said, "sorry, I broke it can you take it out for me." No accountability, no real apology. At that point, it felt like the situation was handled out of ego, and frustration rather than professionalism, especially after I pushed back on being charged, not surprised. If customer service matters at all, this damage should be addressed and paid for. I won't be coming back.

This link of the Discount Tire chain has the best service that I found. I've been in a long time…read moreDiscount Tire Customer, in multiple locations across Utah and Colorado . This Orem location is prompt and when they say it's gonna be an hour - they are spot on. Their service is wonderful. They explain everything thoroughly. Not sure what else you could wish for in a tire repair place. Although they don't offer the exact same tires as Costco - I have compared prices and find that discount tire holds their own as far as value in pricing. They also can get tires in same day everyday. Costco is more of an assembly line. Discount Tire seems to care about the individual and loves to explain what's going on with your tires They pretty much have a customer for life in me.... Well done discount tire!!

I have always hated going in to mechanics/ anything to with car shops because I am scared they will…read moretry to take advantage. I have gone here multiple times and Ive always had a great experience. They have never used scare tactics, and half the time they have said that the thing the mechanics at Hyundai told me I HAD to replace, didn't need replacing (and they were right.) I really appreciate them and their honest work/ great prices

I'm always reluctant to send my wife to get anything done on our cars, because she's easily…read moreconvinced that the car is gonna explode into smithereens if she doesn't take people up on their upsells (air filter, coolant flush, blah blah blah)...nothing to worry about with these guys. Also, I've waited outside the restroom for my wife longer than it takes these guys to finish an oil change!

They are the best. Miguel made sure I loved the result! They know what they are doing for sure!!read more

They helped me out in understanding my issues with my vehicle and the incredible patience. The…read morepricing was exactly what I was looking for and the service was done to specifications, i recommend for anybody needing to do repairs to their vehicle to go here.

I needed a flat tire repaired (screw right in the middle of my tread), and was about to take it…read moresomewhere else when my brother in law said he only comes here for his tire needs. This specific Big O is doing it right. They got me right in, and I was out in 15 min or less with no charge! I watched an older woman and college age guy come in for different needs while I was waiting and they were treated with the same kindness and speed. They also have a clean waiting area. I'll definitely be coming back for any tire purchases and needs.

Horrible. They talked down to me as female. They "checked" the tire that was less than a year old…read moreand told me it was fine. I have continued to have flats non-stop in that tire. Literally the worst "service" I have experienced at a tire shop.

5-star service! Quick, reliable customer service. My steering fluid needed to be filled up, and…read morethe Clegg team took care of my car!

Every experience with Clegg Auto is a good one. They've had my loyalty for years after I was burned…read moreby another auto shop, and Clegg has never disappointed. In fact they just keep getting better. Nice to know there's a great place for auto repair when you need it. Love these guys.

There were two cars ahead of me but as soon as I pulled up and was greeted, I was able to pull in…read moreand get help. John was nice and professional. Didn't push or try and up-sale me on extra add ons. He helped me get the best discount and other guys working on the car did great. I went for the convenience and quick service. Took two cars and obviously I wanted it to be cheaper but was willing to pay to save time. It's tucked back down the street but easy to find.

The owners of this place are crooks. I brought may car in to have the battery replaced and they…read moreinstalled the wrong battery for my car model. I received a copy of the car manual from the manufacturer and my mechanic and they just told me I and the manual were wrong and refused to change the car even though it was having issues starting after the battery was installed. Three weeks since install and the battery terminals because THE BATTERY WASN'T DESIGNED FOR THE CAR, but they don't care. They got their money and now they refuse to fix their mistake. Never. Going. Back.

Honest guys, quick and high quality work! Won't try to oversell you stuff you don't need…read more Definitely recommend.

these guys are the best!! took care of me quick and got everything done well! i had no idea what i…read morewas doing walking in and they didn't use it as an opportunity to oversell me. honest good guys over here!! will definitely be back!! they are so friendly too. and the price was unbelievable!!

Make sure you mark your tire rims these guys claim to do the tire rotation and trick people into…read morenot doing them they end up doing it until the get caught

My best tire experienced I have ever experienced…read more In and out service I called at 10:45am looking for snow tires, and they were able to get me in at 11am the same day (15 minutes later) The snow tire installation took 15-20 minutes The price was unbeatable!! Great service (thanks, Colton!) Clean waiting room Will be back again and again

Selling low quality rotors and brakes. Instead of calling clients to let them know the rotors are…read morewarping premature. They wait for the warranty to expire. New management is more concerned with profits then providing quality parts and service. Stay away save yourself the headache.

DO NOT TAKE YOUR CAR HERE!!! My niece is 18, just bought her…read morefirst car (used), and is very new to cars in general. Hence, easy to take advantage of her. Her car broke down, and because she lives nearby and didn't have anyone to help her, she got it towed to Cougar Tire & Auto. Boy did they take advantage of her. They charged her $150 to run a diagnostic test, which didn't turn up any results. Even so, they went ahead and did a transmission flush for $200, a brake flush for $160, and changed her oil for $85 EVEN THOUGH SHE HAD GOTTEN AN OIL CHANGE LESS THAN A MONTH PRIOR AT JIFFY LUBE! It cost her $657 in total, which she couldn't afford in the first place, and the same day she picked up the car it broke down AGAIN. They said they were not liable but she could bring it back into them. Luckily, we had just gotten to town and were able to take it to AutoZone where a mechanic ran the diagnostics and found that there is a problem with gear 1 and gear 3. Which is a serious problem!! You should be ashamed of yourselves for taking advantage of a young girl who had no idea that she didn't have to get any of the services done. If your diagnostics test had worked, you would have found the problem with gear 1 and gear 3. And if not, why in the world did you charge my niece nearly $700 to flush fluids that would do nothing to help the issue? Can't speak to what its like to take your car here if you are a man, but if you are a woman I would stay away. Even the mechanic who helped us agreed.

Back in 2003, I was a poor college student driving a 1988 Audi Model 80 Quattro 2.5L 5 cylinder…read moresedan. Things were starting to wear out on it, but buying a newer car was not within the budget. At one point I could no longer unlock the Driver's side door from the outside or inside as the long metal arm between the locking peg and the lock itself broke off. No one made or sold that part anymore. I thought I'd have to finish my last year without a car, and then my first couple paychecks after that trying to get a newer one. The mechanics at Mitchell machined a new part and then installed it for about $20. The car saw me through commissioned officer training in the Air Force, and my young family to our first duty station on the East Coast. I'll always be grateful to Mitchell's for going beyond expectations, and at the same time being super understanding of where I was in my life, how needed the car was, and how limited of a budget I had.

Chad was very straightforward and honest and was making sure I stayed updated the whole time during…read morethe repair. Auto mechanics get a bad rap for a lack of transparency and arbitrary charges, but this shop proves every negative stereotype wrong. They have fair prices and are customer centered. My new exclusive auto repair guys as long as I live in Provo. Thanks Chad.