Brent was so helpful and friendly in a stressful situation I would go back again in a heartbeat

Customer service was amazing. Brent went above and beyond in helping me out. These guys were quick work and were open on a Sunday.

I appreciated being able to go online late Sunday night to secure an appointment for Monday morning. Jose pulled up my information right away and saw that I needed a tpc reset, which I had done myself as detailed in the manual, but although I was able to clear the error condition on the display, the psi's were just a little off. So I asked them to redo the reset and do a safety check on my tires. After a short time Jose came to me and handed back my key fob with a big smile on his face, saying every was now ok. I will definitely use this location again. read more

No check from owner as promised, yet. Very disappointed. Will never go back. From now on only to Top Notch on Indian Canyon . read more

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Eric and Tony were amazing! We had 6 new tires installed at the SanTanValley, AZ location, 2 had the valve stems installed incorrectly. Needless to say we had the air go out on an inside tire and were stuck for 6 hours on the side of the freeway. I had no faith in Big O after that but needed to get the flat fixed and my spare reinstalled. This store went above and beyond and they were super quick. They even made sure we got the metal valve stems to avoid any further problems! Thanks to both, we really appreciated your help!! read more

Awesome experience. I needed just one tire replaced, and they were able to do it in 30 minutes. I wasn't made to feel like I needed to spend extra money on other services. Much better than waiting for hours at the dealer! I'll definitely be back. read more

Anthony is the best--totally trustworthy, well-informed, and clear in his explanations. He and his crew have serviced my Audi quickly more than once. For free, he turned off random random warning lights in my dash and gave me an Uber ride home! I trust Jordan, Isaac, and the team at the Bermuda Dunes Big O--highly recommend. read more

What a ripoff! I have always gotten my tires from America's Tire except for this time when I thought there's no difference. WRONG! Huge difference. Big O charges labor for warranty tire replacement. America's Tire never has. I haven't even driven 5K on these tires yet. Never again. read more

Vince is always a pleasure to be received by , always with a great attitude . Never tries to upsell but does suggest and actually tries to help figure out what any possible issue it can be . Very hard to find nowadays . He needs a promotion ASAP ! Pricing is worth it at this location compared to others I've been too . read more

This store has reasonable prices on tires however I went in to buy one tire only and Jose tried to sell me four tires. Watch these guys !!! My other 3 tires are just fine. Sure, there are minor Desert Cracks which will happen this coming summer as well. They must be working on commission. They also messed with ALL of my control buttons ! They rolled the driver's window up so far that it almost busted the window out of my car when they rolled the window up too far. Why would they be messing around with my climate control knobs as well ? I went in for ONE tire. read more

Incredible team that took care of my vehicle. Fresh battery put in, tires rotated and alignment completed. The Bog O team was quick and efficient. What more could you ask for? read more

Service, check. Quality, check. Value,check. Got my appointment at 12 for oil change. They were ready. Very friendly and then they were done! Didn't try to up-sale me. The special deal saved me 50% what they normally get me for other places. Super clean showroom with a little coffee bar. I love easy peasy. My business will be done there from here read more

Customer Service was exceptional at this location, took our car in to get fixed and had an issue with a sensor when we came to pick it up. came back the next day and Vince Morgan was completely understanding and took care of the issue right away with excellent customer service. Big shout out to Vince! Our car is fixed and runs great. Definitely recommend this location, great service and affordable prices. read more

A simple oil change on my Audi Q5 turned into something more. What could have been a difficult situation was resolved without difficulty. This is a very trustworthy and ethical team. I would highly recommend them. read more

Big O Tires did me right -- Brought in my new tires and they mounted, balanced and aligned my car with great easy service that didn't take too long. Thank you Big O! read more

The very helpful team at Big O in Cathedral City took care of my late afternoon flat tire in 15 minutes--all without a charge. I am so thankful for the great service. read more

Made an appt for service, oil change, rotation. I am a woman who has had several cars, trucks and vans. I come from a auto lovers family. And, know alot about automotive vehicles, buying, selling and maintaining. I'm also a bussiness owner for over fifty years and take pride in customer service with our customers. Today, I went to Big O Tires for an appointment for an oil change. The person who checked me in, at first accepted the adverised price of $69.99 for full synthetic oil and then proceeded to increase it to $150.00. When I asked for a detailed quote he started by telling me that he was going to give me a bigger discount. Then quoted me $101.00. At that point, I requested an itemized quote in detail. He insisted on raising his voice and telling me randon nunbers, I asked to speak to a manager. This employee Victor Morgan now said that he was the manager. And then, he told me that I could go to Jiffy Lube or somewhere else for my oil change. In essence, to take my car somewhere else. Wow. This manager, Vincent Morgan got loud and tried to bully me into just saying yes without a clear quote. Clearly, he didn't like my simple questions related to his quotes. (I was just asking what I was expected to pay for.) I have never encountered such bullyness, rudeness, or such a bad attitude from a service oriented bussiness. This is my second time at this location, the next time I need a oil change I'll be going somewhere else. Unnecessary rudeness and poor business practices. Lots of places to choose from who appreciate good customers. Additional Note* Interesting, as I was stepping away from the counter the next customer also asked to speak to the manager. The customer was complaining about charges that were not previously disclosed in his quote. Now I was witnessing another customer being subjected to loud and defensiveness coming from this manager Victor Morgan. The customer wouldn't let up since the work was already done, Vincent then started back stepping and finally reduced the customers bill. I wasn't as lucky. No apologys. I just wanted to get my car and leave. When I walked over to accept my car, I found oil dirtyness on my white leather seats. No protective plastic was provided even though I had requested it and until it was already soiled. After, they did clean off my seat, I then noticed that someone had wiped an area of my outside door panel with something that stained the glossy black section of my driver's door. This was not a good experience. After, verifing the paint damage, Manager Victor Morgan did say to take my car to a detailer and that Big O Tires would pay for it. Will see. read more

Very professional and helpful. Vincent the manager is great. Highly recommended this place. Fair pricing and quick service. I dropped in without an appointment and they worked me in. read more

Went in for a "free" suspension and steering evaluation plus a roatation (which I was told I'd pay for but never explicitly told the exact amount). After about 45min I was called and told they were finished and that I had a pretty large list of work that needs to be done. I arrived shortly after only only to find out that my tires could not be rotated due to their low tread depth levels and that I had to pay $150 for the evaluation. (which was listed under "LAB" for labor, in the reciept) Instead of paying $150 and throwing away 2 hours, why not take a tread gauge and measure BEFORE service so customers and service techs don't have to waste time? Seriously, comptetition over at America's Tire does it EVERY time PRIOR to getting on their computers and putting anything in. Oh well, time to get some more quotes elsewhere! (also I got quoted $249.00 x4 for 2 separate parts that go for $70-120 each) read more

I do not recommend this tire shop. I dropped off my car for a nail in my tire and they said my tires were too worn. They would not fix it and so I had limited options. When I picked up the car, I asked to see the old tires and found that they were not worn down to the wear bar as was described. They sold me new tires that I did not need at a premium price when my tires had plenty of life remaining. read more

I went there to have my tires rotated. Because I would not buy a new set of tires, THEY MADE AN ADJUSTMENT TO MY ENGINE WHICH CAUSED MY ENGINE TO NOT IDLE AND STALL. Fortunately the mechanic who has done repairs on my car was across the parking lot and was able to simply tighten the hose clamp which had been loosened enough to cause my car to not run properly. read more

Nixon was quick and Victor was helpful. Always good customer service here!!! Always here for good value and good service. read more

Big O Tires - Tires Near Me - Cathedral City, California

If you want to feel taken advantage of and threatened when you question the way they preform work then come here! The "men" working on cars only work hard enough to make you spend more money. Scam artists, con artists, but definitely not mechanics. This place just like the employees working there are a joke. Take your car in for a minor issue, leave with multiple big issues. Oh and they don't like being called out for the issues they caused. It makes them feel "disrespected" THEN they threaten you and THEN try and bash you at your own place of employment. Please use service at your own risk. CON ARTISTS AT WORK. PS maybe if they spent less time trying to bash a company they had no experience with and more time working on cars they would be done correctly. read more

Jose is the MAN you can't go wrong here. Used to be my regular spot and I cheated on them with another location, but they came through for me in my time of need and I couldn't be more grateful. Thanks a bunch! read more

Been taking my vehicles to Issac and his team for years and everytime they go the extra mile to ensure perfect service from oil changes, to tire rotation to installing new headlights in my Camry, anything that has to do with car maintenance these guys got you covered. read more

Big O Tires - Headlight and Drls - Tires Near Me - Cathedral City, California

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I would like to thank Issac and his team for the wonderful job they did on fixing up my 2004 jaguar, they went above and beyond the call of duty to help me out . Issac even made some calls to get parts on his day off!!! I truly appreciate their service and work they did on my car. I know now where to take my car to have it serviced. Thanks again Issac and your team!!! Chuck G read more

Amazingly fast. Jose and his team were super fast and helpful when we had a tire issue on the way back to LA. Recommend this place - was way less busy than other shops in the area, great value too. read more

Jose Lopez was amazing to work with I was running late and he still fit me in for my oil change and I was also in a hurry he made sure it was done fast so I got to say thank you to him because he's been amazing and I'm gonna come back every time I need something for my car. Thank you Jose and Big O Tires read more

Great customer service here. The manager and the employee took great care of me and my vehicle. I will be a customer for life

I brought my SUV into Big O Tires this morning after I discovered a screw imbedded in my back tire. My tire gauge monitor had come on a few times leading me to the problem. I asked to just have the tire plugged. The manager asked if I had purchased my tires there previously, I told him I had. He told me he would check to make sure and took my keys. After waiting almost 45 minutes he brought me out to the garage to my suspended SUV and with the "Tech" told me there was to much "Wear & Tear" on my tires, since I bought them 5 years ago, so he couldn't patch the tire! The tires are far from bald and in those 5 years I have not put that many miles on the car. He told me flat out "The tech said" (as the "Tech" stood there) they couldn't plug the tire as the tires were to worn! Really? Are you kidding me? You're saying it's safer to leave here with a screw in my tire that deflates everyday than plugging it! I mentioned I would come back soon to replace the tires if that were the case as Id bought the last ones there, he said NO! He couldn't plug the tire! This company just lost my business for life! thats well over $1500 just for the tires! Went to Marks Chevron, on Ramon & Landau, $20 and patched in 15 minutes! read more

Big O Tires - Tires Near Me - Cathedral City, California

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Five stars just for being open on Sunday, nevertheless having the car ready in 30 minutes. Jose was really helpful and triple checked that they had the size tire I needed before I headed over on a run flat and a prayer. I hope I don't need to go again for awhile, but if I did I'd probably prefer Big O over America's Tire, since they're closed on Sundays. read more

Time to find another tire shop. Accidents happen, so they say. But this is the second set of wheels they've damaged. They did offer to pay for the repairs. I'm sure that won't cover the down time for the vehicle and the wheel to be powder coated? The inconvenience is probably more of a problem than the gouge and scratches. Word of advise for Big O, Make sure the tire personnel can handle the tire machines without damaging the customers wheels. With that said, I appreciate the honesty. I guess they didn't have to say a word? The negligence is just too much to take any of my 10 vehicles back. read more

Uh- vehicle service. Who loves taking their vehicle in for service or as a dad who loves taking their daughter's car In for service! . . Issac heard some of the challenges I was dealing with this morning and offered to get my daughter's vehicle in asap to help us out. His quick thinking allowed for us to stay on time with our Friday Plans! read more

We were in a bind, our truck had a flat and the spare was also flat, my husband had to go to work and we didn't want to replace all of our tires. We got our truck towed to these guys and I was super surprised at how efficient they were, I expected this to be an all day inconvenience. My truck and I were dropped off and I was helped almost immediately, apparently there was a screw in our tire (like the fourth time) and I also needed the spare to be fixed. The guy was super nice (forgot his name) and tried to give me a deal for all of the tires which was a good price, I just couldn't do it at that time. They started working on it right after finishing with another customer and I was out in an hour or so. Awesome, I had the whole day to do whatever as I was home by 10am or so. We'll go back when we need to get the rest of the tires. read more

Nothing but great things to say about Vince and Isaac! We unfortunately ran into some issues with our installation, but they stepped up to the plate and took care of business for us. Which I think is more important than just good customer service and getting the job done. Things happen and frustrations arise they responded to it well handled it and took care of us and made sure we were happy. I cannot say enough good things about these guys in the work that they do. Honesty and reliability are a long forgotten characteristic of customer service, these guys have. Save your frustration and deal with a company that really cares! Thanks Vince and Isaac for everything I'll see you guys for our next set a tires even though we live 200 miles away now! read more

Out of all the places here in the Coachella Valley, Big O Tires in cathedral city is my go to for all my tire needs. Vince and issac are extremely attentive to what you'd like and give excellent customer service. Thank you! read more

Big O Tires - New tires - Tires Near Me - Cathedral City, California

A friend was visiting from out of town and rolled over a curb shredding a tire. AAA told us we would have to wait until Monday to get the tire repaired - no one was opened over the weekend. Mohica towing towed the car home but also told us Big O tires was opened on Sunday. Called Big O on Sunday morning and they repalced 2 tires and had us going in less than 3 hours. Great price and wonderful customer service. Thank you so much - you've got a new customer! read more

We were in the desert to visit our son and we're preparing to drive back to Northern California when we noticed our indication light was on for low tire pressure. Before we traveled we had our vehicle serviced at our local Big O so we knew it wasn't just low tire pressure. We called this location and the guy said to come on in and they'll look at it. No guarantee on time however because they had appointments lined up. We arrived at 8am and they found a huge nail and within 30 minutes we were on the road. Great people and a great company. read more

Went to this shop to get an oil change. I choose this shop because of the coupon discount on Yelp but they wouldn't allow the coupon discount. They claimed that they applied a better discount than what was offer on Yelp. The old change cost $86,00 with the so cause discount. Stay away from Big Old Tire, they are a switch and bait shop. STAY AWAY!! BL read more

If you live in Palm Springs - Catheral City and in need for a new tire or a spare tire for your car??? GO TO BIG o TIRES! These guys are: - incredible - above and beyond - great service - great team - great communication within the team and the customers 5 stars all the way with - BIG o TIRES! read more