Thank you Mariah for your great help and wonderful interaction as I purchased hosiery yesterday…read more I had just been through an awful situation at Belk and you salvaged the day for me. Thank you again...you are a terrific asset to Dillards!

We've always enjoyed shopping at Dillard's because of the great selection and well-maintained…read morestore, but one interaction completely changed our experience. While browsing, my husband lightly touched one of the display covers. Out of nowhere, an associate named Wes yelled across the store, "EXCUSE ME, YOUNG MAN!" in a sharp, scolding tone. We were both startled because there was no clear reason to address anyone that way. My husband is a grown adult, and the way Wes spoke to him made it seem like he had mistaken him for a much younger person, which still would not justify such an abrupt and disrespectful approach. When we walked over to ask what the issue was, he avoided eye contact, muttered something under his breath, and then told us that if we didn't like it, we could leave. As someone who has worked in customer service for many years, I was shocked. A simple, calm explanation would have been completely appropriate. We genuinely enjoy shopping at Dillard's, but this encounter made us feel disrespected and unwelcome. We would have appreciated any form of clarification or an apology, but none was offered. It is disappointing to see someone so abrasive, unprofessional and confrontational representing a store we both enjoyed for many years.

Belk is my favorite store now that I am a Southerner! Gantastic selection and great prices. Thanks!read more

I have had several experiences recently at this store. several weeks ago I was treated rudely by a…read morejewelry employee who seemed irritated that I was waiting at her counter for assistance. Yesterday I was waiting in a long customer service line while the clerk folded bags and said "if you are in a hurry this is not the place to be because nothing is moving quickly here today" And then I went to the cosmetic counter where the clerk was not friendly and gave very little interaction, although she did assist with providing the product I asked for without much input. Very few registers were open. I will not be visiting the store often, for my browsing and leisure shopping, since I have plenty more friendly and professional options!

This store is sister to Marshall's and T.J.Maxx with a lot extra! Instead of clothes it has tons on…read morethings for inside and outside your home! Always just love browsing this store but it always turns into purchases. Can't resist and prices are great! Lots of things to see and what great selection! Right now it's pre Halloween and it looks like it exploded Halloween in the store.. not in a bad way just overwhelming lol. The staff is very nice.. smiles and they genuinely seem to be glad to be there.. go check it out cause I'm sure you will walk out with a purchase!!

I went in there yesterday to go find a pot for my plant, but I ended up walking out of there with a…read moremirror and a chair and I was so happy Regina was the lady that checked me out and she was so kind and we were laughing the whole time and then Sandy was the one that put my mirror on hold and helps me get everything out to my car. They were both so sweet and I really appreciated their help.

About 6 weeks ago I received terrific help from Georgia in the lingerie dept…read more Yesterday I went to shop for shoes and received horrific customer setvice. And very poor selection too. After hopping around in one shoe out of the box she grudgingly brought oit...seeking assistance from the now invisible sales person for the second shoe...I just left. Went to Rack Room and got exactly what I wanted. Will go back to see Georgia again but never again for shoes .

Horrible rude staff. This used to be a fantastic experience to shop here. No longer warm or…read morewelcoming. No matter where, Raleigh or Wilminton, your presence is met with suspicion. That is, if you can find a single staff person across the entire expanse. Sad because this place used to give bougie vibe with middle class affordable prices for those special occasions. High class products with warm southern vibe is no longer a feature. KNowledgeble staff, no longer a feature. It is more like serve yourself and wander around for AGES looking for someone to help you and then have them eye you uup like a thief. No thanks.

First let me say I came for 50% off clearance deals which on name brands are huge.. the store…read moreitself is very well maintained and looked as if they were sticking for fall.. great time to get values for gifts for holidays or back to school.. they seemed to be low staff.. at check out it was one lady running registers and Amazon returns.. god bless her! People, customers can be very rude so my hat off to her.. she maintained a smile and great attitude while time. They now have self check outs.. I had items with security tags so I wanted to have register do them.. she told me self check out is still monitored so the staff there could do it if I chose to self check out. Store also has huge Sephora section.. it's beautiful and huge kohls store and I always enjoy going in walking around.

The Wilmington, NC store is extremely HOT every time I go in there. The employees I see working…read morethere have sweat dripping from their faces, and armpits it's ridiculous. If it wasn't so HOT in there all the time I might shop there a little more. Turn some A/C on, if not for customers at least for the employee's sake.

I did not have a 5 star experience today and I am so confused at the people that did. They have…read morealittle bit of everything and the prices are not that cheap. They carry alot of men's Carhardt shirts but they are not that much cheaper than other stores. The owners cater for people 60 and over. They literally had a section for nighty's that my grandma used to wear, this was definitely not a trendy or "cool" place.

It was my first time there & I was amazed how many things they had. Great place to pick up a few…read moreChristmas gifts! Prices are very reasonable.

Very big mall- outside walkways. Late in Sept., very hot…read moreOK Lots of stores- didn't see much in way of a deal.

Took the wife to go see a movie in a Saturday. The lines at the concession stand was quick and…read moreeveryone was delightful.

The TJ Maxx at this location has a clean and very well organized ambience. I was very impressed…read morewith their many high end luxury cosmetic and bath & body products. I purchased a colorful Korean illustrated bag for 99 cents, cosmetic brush set on clearance for $5, eyeshadow automatic pencils with attached brushes, a Korean blue lip liner ( multi use for cheeks & eyeshadow too) & lip gloss, a dupe of the viral Kylie lip kit, and high end luxury brand cosmetics like KVD foundation balm. My purchase of the day there was Cuisinart glass with top food prep storage containers. The service was efficient and helpful. I saw jewelry I liked but they were not in my ideal ring size. I got a Stanley steel drink container dupe to put hot or cold beverage to take on the go for traveling etc. Definitely a go see again TJ Maxx and one of the best shopping places I went to in Wilmington, North Carolina. (January 28, 2026)

Stopped in here today after mailing something next door. First time here. Nice clean store. I…read moredropped about 100 bucks on a bathing suit shorts, jeans and a cute shirt. Customer service was friendly. They had a decent selection of everything and I'd definitely come back. Plenty of parking too.

Terrible place to shop. Prices are high and products are broken and you can't return even if in…read moreoriginal packaging if no receipt. I tried to exchange for the same and was not allowed. Cashiers are rude and the store is filthy and products are covered in rat feces. With my recent experience and the cases of Hanta virus happening, don't expect me in this establishment. I'd rather loose $90 which was the cost of my non functioning solar umbrella. Good luck trying to get customer service at this store. Let's not forget that carts can't go out so what you buy you have to muscle out. AWFUL EXPERIENCE. DO NOT GIVE THEM YOUR BUSINESS! I CERTAINLY WILL NOT!

Been shopping here for years. Recently most items are without price stickers. It will hold up the…read morecheckout lines for a half hour because the cashier cannot find the item in the system or another clerk cannot find it. Rude incompetent cashier named Tiffany 1/16/2026. Not going back.

Kimber was a great help in helping me determine how much fabric I needed for my dining room chairs…read moreand discussing the fabrics with me. They have a great selection of fabrics with a large price range to choose from. I ended up getting some very good quality fabric for $14.99 and am absolutely thrilled. I can't wait to have the chairs use this beautiful fabric and appreciate the recommendations for people who can help out with that.

The service has always been cumberson because if you're a customer wanting a sample, need fabric…read morehelp, or have a question, they don't have enough staff or checkouts. So, you almost always have to wait. But generally, all of their staff have always been attentive and helpful as possible. Unfortunately, today was so shocking and disappointing because of one very rude and nasty salesperson. I hope we get another fabric store back in town! We need one and this store needs the competition.