1. Big Lots

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Louisville, KY

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Big Lots

4.7 (3 reviews)
Open • 9:00 am - 9:00 pm

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2 years ago

Helpful 3
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4 years ago

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6 years ago

Very clean well stocked store friendly employees They have a good variety of items. The pricing is very good

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Burlington

Burlington

2.5(27 reviews)
3.8 mi
•$$

As I said in a previous review, I may or may not return after the remodeling. Well, I returned…read morebecause... I needed a new winter coat and Burlington has always been the best place to get good quality coats at reasonable prices. I would have liked to upgrade to more stars on this visit but, I feel reasonable for leaving a 3 star. This visit, the automatic doors were fixed. They were barely working before. Their selection of items were better than before when it came to handbags and shoes but, not clothing. They had a decent selection of coats. I found a Michael Kors coat for $79.99 originally 150.00, still a lot for a coat but very good quality. Another thing I didn't miss was the long line however I know a lot of places don't have staff but that was an issue before Covid. I get to a register and the cashier asks me if the item next to my coat was mine, I say no just the coat. There was no hello how are you, just jumped to is this your item, I appreciate her asking but, as I'm walking up to checkout that's not how I prefer to be greeted. I can say customer service hasn't improved. I was asked if I was a loyalty member and I said no, she didn't even ask would I like to be one. I pay for my coat and leave, the people at the doors were friendlier this time greeted me when I came in and when I left. My reason for 3 stars, Customer service hasn't improved much. As mentioned cashier seemed she just wanted to get me out of there, I know times are tough and the store is busy but, at least make your customers feel welcome. The employees at the door were friendlier than her. 2nd, although the store looks better and somewhat new, they didn't seem to have some things and there was some clutter in some places. Particularly the front where you go to check out. You probably have to dig to find what you're looking for. I appreciate the effort into remodeling the store (something Dixie Hwy location needs to do) But, try improving on the appearance of the store and customer service skills too. I don't come here often and most likely won't be back for sometime unless I can think of a reason to come here.

Burlington is not a store I shop at b/c there is nothing there I would buy from here. They sale a…read morevariety of things that are of low quality. Upon entering the store I got a new surprise of a security guard giving you the once over. This place is fairly organized and not as unkempt as usual. Usually too many aisles can be disorganized and stuff in the wrong section. Goodwill has more interesting things in it. Stuff may be old but they are made of better quality. I have purchased several things from Goodwill but hardly anything from here.

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Burlington
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Kohl's

Kohl's

2.9(20 reviews)
2.9 mi
•$$

recently stopped by Kohl's to return an Amazon package, and while the actual return process was…read moresuper quick and easy, the setup has definitely changed. They used to have a separate Amazon return area deeper in the store, but now you have to wait in the regular checkout line with everyone else. It made the process feel a lot slower than it used to, especially if you're just there for a simple return. That said, once I finally got to the front, everything was seamless. I scanned my QR code, handed over the package, and was done in less than five minutes. One thing I really appreciated was the accessibility. The accessible parking was very close to the entrance, and they even had wheelchairs available, which honestly isn't something I see often in retail stores. As someone who notices accessibility details, that really stood out to me. My only suggestion would be adding baskets or small storage areas to the wheelchairs so shoppers could carry items more easily while using them.

They had plenty of parking. They had a big clearance sale today. They have a fairly new check out…read moresystem where people with returns and people checking out all go to same registers. They need to bring back their customer service desk. The line was backed up, took 20 mins to check out and the poor cashier also had to answer the phone that was ringing. I used to love kohls but the new system sucks. People in line behind me agreed. The one lady said she wasn't coming back. I more and likely will not return to that store.

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Kohl's - Wheelchairs

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Big Lots - discountstore - Updated October 2026

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