Although this Big Lots location and many others are permanently closing, I would like to share an experience I had at the Franklin, IN store. 30 minutes before closing, a male employee yelled throughout the whole store-- "We are closing in 30 minutes please take your selections up to the front" and continued to yell it very loudly 2 more times over the next 20 minutes (not speaking over an intercom). Even the other shoppers were looking at each other disconcertedly because of how loud the employee was yelling.
Another female employee with black glasses was also coming around and reminding people but I wasn't affected by her until I came up to the front. It turned exactly 7 o'clock. I took two items out of my cart before going 4 feet up to the register and the same female employee approached me in a very rude tone saying-- "We are LITERALLY closed. You need to leave now". As someone who works in the service and healthcare industry, I've never spoken to any customer in a manner quite like that.
I didn't approach the store minutes before they close. I was reviewing my items in the cart and actively approaching the register.
The Big Lots store in Columbus however, is managed in a much better way and they don't yell throughout the store.
As for those employees in Franklin's Big Lots, they will leave a bad impression for the last people to ever shop in a Big Lots store. Despite loving my purchase, the customer service was very disappointing. read more
