Went to the Alliance Ohio store and picked out a love seat to purchase. When we went to check out, their card system went down. Even though it had worked before. After waiting and the Manager was on hold with card company waiting for service, we suggested we come back the next day and pay for it and pick it up. She took my name and phone number. I called the next day to verify system was up and to settle on a time to pick up item. She checked and said she had no record or note about the item, and I needed the Item number for her to look it up. You know what Big Lots, you are not worth the trouble for customers to jump through hoops to purchase from you. read more